Mr. Rooter Plumbing

Reviews 4

RA

Rachel Mullis

On November 6th, we had Mr. Rooter come give us an estimate to fix a leak in our bathtub. Charles Zimmerman, the crew chief, told us it would be $7000 for the entire thing. When we told him that the price seemed high and we wanted to think about it, he said not to because insurance companies dont like it if you wait. Mold can set in and we could lose our settlement if we didnt act quickly enough. We fell for it since we didnt want to lose the insurance settlement, and we signed the contract. Charles helped us call our insurance company and file a claim. Then, Charles had us sign up for a credit card to front them the money. He promised that our insurance company would reimburse us for the bill. Again, we fell for it. Our credit limit was $8400. They quickly demolished our bathroom, fixed the leak, and put a new tub in, and handed us a invoice for $8400. They did not replace the missing tile, paint, flooring, etc. This is NOT what we were expecting. The job took less than 20 hours. Apparently, there had been some extra work that they needed to do that we would need to pay for - like a $600 access panel! Apparently, the new tile, paint, drywall, and flooring were not included in the original estimate. We refused to pay them that amount and Charles threatened to have a pre-lein put on our house. We never said we wouldnt pay. All we wanted was an invoice that broke down the repair work into labor and material costs. We wanted a justification for the bill. We reached out SEVEN times to Cory Harding, the operations manager for the Tucson branch, and filed a complaint with the BBB before he returned our call. After speaking to others in this field, it was clear to us that Mr. Rooter DRASTICALLY inflated their prices. When we finally met with Cory Harding he agreed that we had been over charged and lowered our bill from $8400 to $2278. While we are very happy that the situation has been corrected, I wonder how many other people have been over charged by Mr. Rooter and havent fought for a fair and honest price. I hope that Charles Zimmerman, the crew chief who charged us $6200 more than necessary, has received some sort of disciplinary action. I also want to point out that the three main Mr. Rooter employees we worked with regarding this issue have all written 5-star Google reviews for Mr. Rooter - Tucson. That seems dishonest to me. Scroll down and you will see glowing reviews written by Cory Harding and Charles Zimmerman. How many other reviews on here have been written by Mr. Rooter employees?

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MA

Mathieu Hawkins

My parents had a backup in the guest bathroom the tub the toilet and the sink will not go down. I went down there to help. When the water was backed up in the tub I noticed the grout joints under the toilet getting wet so obviously it was leaking under there. I pulled the toilet up off of the floor to get to the wax ring. So while the toilet was off the floor and I had access to the drain I ran a powered 25 foot snake down the toilet drain it did not work. Then I ran the same snake down the tub drain it also did not work. After messing with this for hours I finally gave up and called a couple of different places to get estimates. I figured how bad could it be its just a toilet drain that has a clog in it run a snake down maybe mines not long enough for big enough to do it. Mr. Rooter was the last place that I called. They told me that it would be about 3 hours before somebody could get out. They told me that they only had 3 technicians that were on call that night. I asked if any of those three technicians work in my area or around me so they didnt have to go too far. They told me that there was one technician that wasnt too far from me and was on a job right now so they would call him to inform him that I needed help before he left and got too far away he could come over and give me an estimate. Over 2 hours later coming up on 9 p.m. Casey showed up. Very nice young man very good looking. However I got the distinct impression that he just didnt want to do it he stayed in the bathroom staring at the hole in the floor that the toilet is supposed to be sitting on top of for a few minutes asked me if they gave me a price on the phone of what it what it would cost to snake a drain I said no they told me that the technician would assess and estimate when he got here so he went out to his car he said he had to go call in for a price and then when he came back he told me that it was going to be over $300 and that he didnt even charge me the after-hours fee. The reason I say that I feel like he just didnt want to do it is because he gave me a ridiculously exorbitant amount just to run a snake down a drain. I mean jeez the toilet was already off the floor everything was already done all he had to do was run the snake down the drain. I am not recommending or giving any stars to mr. Rooter because I feel that that whole Fiasco last night was absolutely ridiculous!

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PA

Patrick Cunningham

We had a plumber from Mr. Rooter come out to do an estimate the other day. We had a few minor issues and they advertised "free estimates" That we could accept or reject before they did the work. Fair enough. That sounded good. They guy couldnt fix out kitchen sink fixture because it was "old" and he did not have the parts to fix it. He recommended we replace the entire fixture. Next he recommended we replace a pressure value regulator ... For A mere $850. Unless we did, we were going to have "serious problems throughout the house that could eventually cost us thousands of dollars." Scary!!! All together the work he was recommending would have cost us. Around $1,500.00. He even "helpfully" let us know that financing was available. We declined. He offered a $50 "today only" coupon. NO thanks. Then he offered a "senior discount." No thanks. After he left, we researched on Google. All of the reputable sites listed our water pressure as within normal limits, NOT needing what he told us was an URGENT need to replace. What he said was simply not true. The various upsells and increasing "discounts" each time we said "no" felt slimy and unscrupulous. I can imagine lots of seniors and other vulnerable people being taken advantage of by these guys. Whatever you do, do NOT use these guys ... Unless, of course, you want to be ripped off. Follow up: the next day we called an honest, licensed and bonded plumber with years of experience. He repaired our two drips. His total charge: $112.00 With a $1,400 difference in pricing, I recommend Mr. Rooter change their name to Mr. RIpoff. By the way I kept both invoices from the two plumbers for verification.

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TH

Theodore Herman

My family and I moved into a 1974 ranch house two years ago. Weve slowly been renovating the house, pouring a ton of time, dollars, and sweat equity into our home. What I thought to be a minor leak at a secondary cleanout turned out to be a massive repair that involved cutting the exterior home masonry to exposure failed pipe, remedying backed-up toilets and showers by clearing (hydro-scrubbing) every single line to the house, and installing main line cleanouts to remove all the gunk that causing such backups. Eddie Ryan is one of the most personable people Ive ever met. He truly cares about your needs and concerns. He always took the time to walk me through the numerous questions I had regarding the multiple repairs needed. I now have a good working knowledge of the plumbing in my house thanks to Eddie. Everyone else that I met over the course of the repairs (a week!) were extremely polite and professional. Robert performed leak detection services and pinpointed the problems. He gave me his mobile number so that I could call him anytime to help answer questions, etc. The apprentice in training that worked with Eddie was a great guy and eager to learn. I was impressed how Eddie took this to heart and was educating him with hands on training throughout the repairs. This demonstrates a great company culture that should lead to maintaining a strong, professional group of service technicians. Bottom line- Eddie turned a minus into a plus. I received what I believe to be a great deal and am so very glad I decided to call Mr. Rooter and lucked out that Eddie showed up at my door for the repair. Ted Herman

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