Silverado Rooter & Plumbing

Address:	1208 W Roger Rd, Tucson, AZ 85705, USA
Phone:	+1 520-696-0000
Site:	silveradoplumbing.com
Rating:	4.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 23

Reviews 5

Matthew Vargas

On 10 August, we had just had a tiling job finish in our home, including in our bathrooms. We were going through the house looking at the floor and noticed that the toilets had been backing up into our roman tub in the master bath. We reviewed yelp, worrying about the cost of an after hours plumber (it was around 8pm), and saw excellent reviews for Silverado. We took the chance and gave them a call. I explained the story to the dispatch and he told me he would call the plumber and he would be in touch shortly. Within 5-10 minutes Tom called! We answered some additional questions he had and he told us he would be at our house within 20 minutes. Tom was very prompt and very friendly (especially given the hour!). He took the time to look at our toilets and showers in the home and then look around outside for a cleanout valve. He explained each step along the way and answered all of our questions. He promptly went to work getting us fixed up and was finished in no time! He advised us to think about having a camera inspection and possibly installing a cleanout valve to make any future visits a bit easier and cheaper. The total price was extremely reasonable and about half of what we had been fearing! The receipt and summary of services was emailed immediately to us and within a few days, a quote for the camera inspection was also emailed. The office staff and Tom were amazing! He helped deescalate a stressful situation and we will be using him again if needed! Thank you, Tom!! Edit: We have had Tom back out twice. The first was for a free quote on a drain for a water softener we just purchased. He came out on 16 August. We were so impressed by him and this company during our emergency situation that we wanted to see if the price would be better than what we were quoted by another company. I scheduled an appointment and Tom was kind enough to call when he was on his way to provide an ETA. He was already familiar with our home, so it was quite quick. He also reviewed different options available to help me make an informed decision. Tom came out again in another emergency type situation on Saturday, 20 August. The original issue we had of water backing up into our shower was happening again. This time we requested the camera inspection discussed at the first visit and we are so glad we did!! He climbed on the roof and sent the camera down. He found a 2" piece of tile lodged in our pipe, currently in the front yard, from the tile job we just had completed. He explained what it will take to remove the tile and steps to take to prevent further backups until that time. He allowed us to climb on the roof to see exactly what he was looking at and take pictures to submit to the floor company for reimbursement. Tom was again extremely friendly, knowledgeable, and professional. He is extremely honest and straightforward and is always willing to answer our questions. He provided the quote for the job via email in a very timely manner. While we are a little sad to have such a close relationship with our local plumber already, we couldnt have chosen a better company!! We will happily recommend them and Tom to any of our friends! Thank you for your hard work!!

Jeff Lindborg

Silverado was recommended to us by the property management company we use here in town for some of our rental units – early on they were fine. Reasonable prices and the service was ok. However the quality of their plumbers dropped off and we had a couple really bad experiences – rude, dismissive – had one tech out to fix a drain attachment to a cast iron drain that the sink drain was hooked up incorrectly – he didn’t fix it, just noted it was wrong on his way out with no details. Nice. The final straw was my wife met them at another property to get an estimate to replace a couple old style sinks (steel connectors coming out over the sinks instead of copper stub outs under the sink) – they were rude and told her it probably had steel behind the walls (it doesn’t – a professional would walk over to the water heater and look and what’s coming out of the wall) and said if that was the case the property probably wasn’t worth doing anything with anyway. Just ridiculous excuse for professionalism, freaked my wife out and made her cry for Pete’s sake. Told my property manager to never send them out to any of our properties again for any reason and they relayed they were having problems with other sites with them and were switching to Pioneer. Good move – Pioneer was miles more professional, respectful, excellent workmanship on all jobs we’ve sent them out on. Maybe Silverado has gotten its crappy service turned around but I don’t care – they’ll never get another dime from me.

Ruth H.

My experience with Silverado Plumbing began with a courteous and professional appointment scheduling with Chandra. I cannot stress enough how vital to a company’s well-being is their phone management. It is the first, personal impression that is made on behalf of a company, and I have rejected using a company based on the sloppy, haphazard attention and service extended via the initial phone call. It is the first opportunity to excel in making the customer feel they have made the right choice. Chandra did just that and represented Silverado very well. Then Tim arrived within the scheduled work window with prior notification that he was on his way. He was friendly and did an excellent job replacing a kitchen faucet, installing a garbage disposal and swapping out old, stuck hot and cold, water turn-off valves at a reasonable price. Tim went above and beyond by noting and solving an aggravating problem involving the RO system that I didn’t know could be eliminated. I will definitely call Silverado again when the next plumbing need arises. Silverado Plumbing make both customer service and a quality product a priority.

Vanessa Siegal

If what you are looking for is quality work at a fair price, you need look no further! This is what is great about them: 1) Their technicians have no less than 10 yrs experience (most 15-20). 2) They do NOT charge a trip charge and in fact will give an estimate for free (which other company does that?? I was personally quoted $350 charge to diagnose my problem from Deans plumbing and over $200 from two other companies!). 3) Quality work - in my case it was a head scratcher problem and they were there for 4 hours until they got it figured out. But most importantly, 4) They have the most fair pricing of any plumbing company in town in my opinion! I was charged less than $300 for a four hour call? And previously my friend got her clogged kitchen sink snaked and the whole call charge was under $100! Hello? Why would you call anyone else? If you own a mobile home like me, you have likely been price gouged by others in town. Look no further. This is the type of service, quality, and prices that our parents talked about in the 50s! I will never change companies now that I have found them.

Deotis Nunn

I recently contracted with Silverado to convert a residential septic system to city sewer service. The plumber assigned the job was Tom. The job required digging a trench from the house to the street, eliminating the septic system, and connecting the house to the city sewer line - all meeting the required city building codes. Simple enough? Except, the city provided ambiguous information about the location of the sewer branch. Then there was the required negotiating around the gas lines, other miscellaneous underground obstructions, and last, but not least, monsoon which flooded the trench and required a several day delay for the ground and now the trench lake to subside and dry. This, of course did not include the heavier equipment sinking into the mud and needing special rescues. Through it all, Tom was diligent and resourceful - might I even say philosophical about all the obstacles placed before him in what was otherwise to be a bread and butter job.