In-Shape Health Clubs

Reviews 3

WI

Willie Reed

In a day and time such as this the average working person doesnt have time to sit in front of a computer writing a horrible review about a gym of all things. Thursday night August 17, 2017 I find myself doing this exact thing. I just had to be truthful about my as well as several of my friends gym experiences at the nShape in Antioch on Lone Tree Way. First of all my car was broken into last night August 16, 2017. I was actually informed by a member that was outside arriving at the gym and who witnessed this event happening. He stated that there was a suspicious white BMW 4 door Sedan (5 Series) riding very fast through the parking lot. This is what caught his attention. The car then pulled up on the side of my friend mustang first. I guessed they (at least 2 people) decided not to break into his car for whatever reason. They then pulled in between his and my car and one person got out and proceeded to attempt to break several of my windows before finally breaking my back drivers side window. My wallet and cell phone were stolen. They of course proceeded to make charges with my card getting gas. There was actually another member that was parked near me whos car was broken in as well. This kind of thing is a Epidemic at the Antioch nShape. This gym is unsafe for members to park their vehicles. I personally know about 4 members that have had their cars broken into at Antioch nShape. I spoke with the receptionist and she stated her car has been broke into 3 times at this location. I also spoke with the manage today August 17, 2017 at 12:30 pm and he stated that his car had been broken into as well. Another staff member tonight had the same thing happen to him. This is unacceptable! I believe that part of my membership dues show include me being able to park my car at the gym and not have to have my car broken into and vandalized. This has without question been a ongoing issue that nShape has known about and they have done nothing to improve the quality of the parking lot. This is wrong and I feel as a member Im being taken advantage of, ignored, and the issue is being treated as ...and I quote "This is just the time we live in" which was the statement the manager made to me. It gives me no solace to know that your car was broken into as well. I think the manager was very unprofessional, dis-pleasingly candid and he took this very lightly. It was very clear that my car being broke into wasnt important nor did he show any concern. I came into nShape to check to see if he could bring up any video footage from this incident. He stated that the cameras dont cover the whole parking lot or where my car was parked at but only gets a good view of the front where there is about 95% disabled parking. So most members would not be able to park in these stalls. What good is it to have cameras if they dont capture whats going on in the parking lot. I feel like the manager was lazy and didnt go out of his way or put any effort into looking at the footage. He was quick to tell me that the cameras would not have seen anything. When I arrived he had not even looked at the incident reports yet. I had to wait for him because staff stated he was on lunch. When I asked him what time he started he said 11:00 am. It was about 12:30 so he had only been working for about 1 1/2 hours. The receptionist from the night before told me that he started at 11:00 am. So I feel like that should have been the first thing he gave his attention to. I can tell you that customer service is definitely not a top priority at nShape. nonexistent. My biggest concern is my property and safety. Why has there not been a hired guard or someone to monitor the parking lot during operation hours both day and night until the gym closes. Part of the problem I see is that this company has kids running the place at night. There are no adults (manager or supervisor) on site during the evening hours. A gym cant run itself. There should be a competent adult at all times working both shift day and night to oversee this facility.

A

Anonymous User

We got sucked into this contract, with false promises of indoor and outdoor water slides, WIFI access, and wide range of family events and activities, including physical activities for the kids while in the kids club. Turned out there is one water slide with limited hours indoors, no wifi, no swim lessons for kids. They run out of towels and do not provide blow dryers in the locker rooms. When putting the kids into the kids club, they are left to play video games or watch a tv, which by no means is physical. With little encouragement by staff to do anything else. The kids club hours are not conducive to those parents who actually need to work. Some people prefer to use the gym on the weekends. The kids club is opened limited hours on Saturday and not at all on Sunday. The ridiculous answer to are question of why no full daycare on Saturday, is Brentwood has it and that we should take them to the Brentwood facility. If I wanted to drive to Brentwood, I would have signed up there. I can not add one of my children to my membership because his father i has legal custody, yet he lives with me 50% of the time. That is insane. Did not find this out until after we had joined and tried to add him. When ever we complain about not getting what we were told, the answers we get when we question why certain promised amenities do not exist is that if enough members complain then they will do something about it. That is wrong. This place is not what it is made out to be. The staff only enforce the rules when it suits them.

MI

michelle hernadez

So I went in to ask about swimming lesson for my toddler, and found out the lessons are run by a women who just uses their facility to give the lessons. I asked about the Gym and their prices, i decided to try it and ask the rep for a month trial and if i liked it then i would keep paying. The first month i did not go, my grandfather had a stroke and medicines were costing about $250 for 30 pills. So i called Inshape corp to cancel, and great surprise, i was told i could not cancel since i had just sign a 3 YEAR CONTRACT. Thats right a 3 year contract, when i had clearly told the rep i wanted to try it out one month. On top of my surprise the women from corp. was very rude. She said the only way they could consider cancellation was 1. Medical issue 2. financial issues 3. moving out of state or country and proving it with a lease agreement or bill. Luckily i was able to cancel, but i had to pay $100 fee and 79.99 of the monthly charge for the month i did not even go. All in all they are horrible rude people, with bad customer service and daycare is horrible. I was just able to learn a lesson, and read every word of any paper you sign, because you can get sign up for a 3 year contract or worse, you never know. I do not recommend, but if you decide to get it, just make sure you are not being dragged to a long term contract. good luck

Other organizations