Delta Valley Health Club

120 Guthrie Ln, Brentwood, CA 94513, USA

Address:	120 Guthrie Ln, Brentwood, CA 94513, USA
Phone:	+1 925-304-1003
Site:	deltavac.com
Rating:	3.2
Working:	4:30AM–10:30PM 4:30AM–10:30PM 4:30AM–10:30PM 4:30AM–10:30PM 4:30AM–10:30PM 6AM–6PM 6AM–6PM

Location

Photos 100

Reviews 6

Lori Abreu

I have been a member since they opened as Club 1. I have been a huge advocate for this club, I stayed through the recession, and when Diamond Hills (great club) opened which many left I stayed, in fact I liked it so much I opened and pay for membership for my staff. However, 4 days ago, I was told from the new Membership Manager, due to a new software in January, the way my account worked previously was now "impossible" and I would have to "rewrite my agreement (which expires in 2018)". Yes, and it would dramatically increase my price. Then Lisa followed up by email, which I appreciated because she was the only one to respond, but explained to me via email that "policies change", ok but why should that be my problem? Even more disappointing I reached out to the club manager who after 4 days couldnt be bothered to even return any corospondance. Other members have been complaining about they have taken programs and sf away from the included membership for new fee programs. The front desk and membership is like a revolving door, if a little time and attention was spent treating long time loyal customers like me, it would seem to be cost effective customer retention. Instead they use ABC Financial (check out their poor reviews) to try to hold people hostage. Customer Service goes a long way, so disappointed the club that I have paid tens and thousands of dollars, huge advocate, first time ever expressing a concern, the manager could care less. Having my attorney draft a letter today to cancel my longtime membership due to their breach in contract.

Stephanie Macler

Delta Valley gave me a pleasant working out experience, until I went to cancel. I had signed up for a month to month contract due to the fact that we may move. When I went to cancel they talked me into suspending my membership. With a screaming newborn and a hungry toddler I quickly signed and left. No one informed me that they would be automatically starting my membership in 6 months. I figured I could call if I wanted to restart It. I moved and never thought a thing about it. Once I saw the charges 6 months later, I called and they told me I would have to come in to cancel. ( I dont live in Brentwood anymore) I was also informed that they couldnt promise a refund, but they could give me a gift card. I said great. After going in, they told me someone would call about the refund. They never did, so after calling, I was told that no compensation would be given. They ended up charging me for the next month and they told me the reason was that I never paid the first and last payment when I signed up.... That was the incentive to sign up!! I find this very unprofessional. I only talked praise before about this gym, but I would never recommend such a money hungry type of business to anyone. All they needed was to give me a gift card like they offered and I would have left happily. A real shame. Beware, you cant trust a thing they tell you.

Destined Wright

STAY AWAY!!! I know from experience. My family and I have been members for 5 years. When we first came they were amazing, customers were valued, and they actually took customer service seriously. Over the years their customer service has deteriorated. Started when they stopped valuing members and started making decisions that were best for them. First they took half of the child care away, to rent for a preschool, second, family swim was now constantly interrupted for birthday parties, that people had to pay extra for. Third, all of the familiar workers were gone, I should have seen that as a warning, they were replaced with new people, then those people left, it is now a place of constant turn around. Lastly and this was the final straw. I went in today in light of all of that to sign back up because my wife has a class that she enjoys. Three weeks ago they quoted me a price, and today they would not honor that because a change has been made two weeks ago that I was not aware of. Michael the young man helping was kind, but unable to do anything. And so I terminated my contract with Delta Valley. Long story, short, Delta Valley is not longer worth the price. Go to Extreme Fitness or In-Shape. and save hundreds on your membership.

Anonymous User

They don’t need to have license for the child care. My son 2.7 year-old got kicked on his stomach by a type-A little girl for no reason. She has angry issue and can’t control herself, and that’s her reputation. She should require supervise at all time when she is around other kids. Only less than 15 kids inside and more than 4 staffs, BUT no adult saw what happen but the older kids. They didn’t call me right away, they didn’t call the girl’s parent and when I picked up my son, they didn’t even try to tell me the incident of my son. Only one lady is willing to tell me that she saw my son was crying on the floor and other older kids came and told me what happened. When they told me that my son got kicked really hard, I got really upset! I could not help but look at that girl and question her why you kick him, and say sorry. Which I should not have done, but…if you see a kid kick your son’s stomach just because he was smaller than her…a 2-7 year old laying on the floor and crying for his pain…you could not help but wanting to asking her WHY?? I will send my 10year-old daughter to be there for one month as his bodyguard for one month to regain his self-esteem and quit form the gym right away

Anthony Newhouse

I have been a member of this club for many years. My current membership term will be my last barring a miracle. I have watched this club go from a quality establishment to a horribly managed dump. Many of the machines are inoperable and stay that way for weeks. The TV monitors on the machines are broken or operate poorly and the TV service has gone from mediocre to "not worth watching". They are constantly adding machines that you must pay extra to use while removing machines that are free to use. The facility is falling apart. It is filthy, things like the shampoo and shaving cream dispensers dont work and the lockers are never cleaned. Finally, we live behind the facility and their trees were overgrowing the fence and literally falling onto our lawns (three different neighbors). We asked for them to address it for a couple months with absolutely no response. I finally called the facility manager directly and was treated very rudely. I had to call the city of Brentwood to get them to act. When they did finally act, instead of trimming the trees back they chopped them down to the stumps to spite us. I would never recommend this club and will not be renewing my membership with them.

Deborah Hague

My experience is based on the aquatic center. I signed up specifically for water aerobics. Im 64 and find the water exercise so beneficial for arthritis, flexibility and strength. I was told there was a heated indoor pool. The pool has never felt comfotable but it was bearable. First issue was our time was changed to a later slot, we adapted. Then our space was reduced and the pool has been cold even through this cold winter. Any discussion gets the same answer, "we have no control, we have not changed anything." The next issue is the signing in, not only do we swipe our tag, but we must also sign our name "legibly". If we dont our teacher will have to do it for us. It appears that Senior Citizens are not valued at Delta Valley. Even worse it feels like management is trying to get rid of our classes by making it unpleasant for us. I forgot to mention that we run out of towels now too. So frustrated.