Goodyear Auto Service Center

3800 Capitola Rd, Capitola, CA 95010, USA

Address:	3800 Capitola Rd, Capitola, CA 95010, USA
Phone:	+1 831-479-7893
Site:	goodyearautoservice.com
Rating:	3.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–6PM

Location

Photos 15

Reviews 11

taylor smith

DO NOT USE THIS SHOP!! If 0 stars were an option i would do it. I came here only cause i had a free alignment from a car show. I had 4 tires mounted and balanced, it was 108$ when i normally pay 45. The weights were crooked and falling off. ---You can not adjust camber or caster for my front 2 wheels so all you can do is 1 adjustment and that is toe, back wheels are not adjustable at all. I was only a couple of degrees off when I came in. They completely took me out of alignment from where i was currently without mentioning they screwed up my alignment. The adjustment was literally off the charts and told me to come back later. The manager told me we would talk about the cost of repairs I need to be able to align my front wheels. After 2 days and 100 miles my brand new bfg all terrain 31 inch tires were very worn. I called them and he said he told me that i was out of alignment and had to come back, but had failed to mention to me before just how bad they ruined my alignment, i was under the impression it was the same as when i drove into goodyear. I went to Wilsons Tires in SOQUEL, they were appalled when seeing goodyears before and after alignment paperwork. Just how can you make something so much worse then when you start? --Anyway Dave the manager at goodyear told me to come back in and we could talk about what I need to repair my vehicles front end for an alignment. guess what, I dont need your terrible alignment and knowledge of alignment because I had it done correctly and no repairs were needed just a knowledgeable person on how to do an alignment on a straight axle. _ Pasillas tires in watsonville and Wilsons tires in soquel are great with great service. They back there work and have fair pricing. For the amount I paid for just a sloppy mount and balance from good year, you can get a mount, balance, and allignment from anywhere reasonable with good work. - Do not trust this shop to do anything for you, they are crooks and do not know what they are doing.

Bob Nash

I got a quote for 4 tires on Saturday #1. The following Friday morning (at 10am) I called to make sure they would have all 4 tires for tomorrow (at 11am) and was assured they would be. Arrived on Saturday #2 to find that they only had 2 tires. I had them do the 2 tires anyway, scheduled the other 2 tires for the next Saturday (#3) and went home. Then found that they had charged me $20 more per tire above the original quote. Went back on Saturday #3 and was able to get the correct pricing (i.e. a refund) without an issue. But, 45 minutes later, was then told that they had forgot to order the 2 tires to be installed. So I had to wait 90 minutes while their guy drove to Los Gatos, to pick up the correct tires that they had a week to order and have delivered. After Id been there for 3-1/2 hours waiting for 2 tires, a brake check and an alignment, finally left with 2 tires, a $1,200 "brake" quote (containing over $1,000 of crap I didnt need or want) and no alignment. Even with the manager right there... No apologies, lousy customer service and very little attention to detail. A sad example of bad follow-through and mediocrity. Now I have to spend Saturday #4 finding another automotive shop to do the actual 4-wheel alignment. I will not be back and have already told several people to avoid them.

David Kingsbury

Dont trust the guys at the counter They mounted tires from tire rack and couldnt get it right. They told me my suspension was bad. My hub and bearing assembly was shot, the wheel weights were falling off, i had a bent rim and needed 4 new ones, ect. I spent a total of 10 hours over 4 visits waiting at the shop and my tire is still wobbling. I wont go back. I called tire rack and explained the problem and the woman immediately said it sounds like a bad tire and a new one arrived next day! Why wouldnt Goodyear tell me that?! Maybe because that wouldnt make them any more money! Im very disappointed with their blatent dishonesty. All they do is tires. They should be able to diagnose the issue. Kudos to one of their mechanics. Even though he was wrong about my wheel bearing, he told me how to do it myself(under his breath in fear of being caught) This shop is crooked with bad management. Beware of up selling and scamming.

Mara Cullen

Went in for my oil change appointment. The dude says, "my computer is saying this car requires full synthetic oil". Ive been taking this car to them for oil changes for 2 years. Theyre just telling me this information NOW? When I said that the guy says, " I cant help it if they have been doing it wrong all this time. Im not going to sign my name to that and ruin my career ". WTF? It wasnt so much the $50 price increase. It was the way I was treated, when I said that Im not going to have them do it now. The dude said, " so, what? Youre not going to do it now? Is it because you cant afford it"? Omg, that just made my blood boil. Just my opinion, they suck.

xubaru

I came in here because I had a flat tire and it was closest to where I was. Boy was I glad to stop by here. They fixed my flat for free and got me back on the road in no time. Just by doing this they gained a customer for life. The staff is very friendly and always willing to help. I have gotten numerous rotations and balances done here. I also ordered new Pirellis from them. They installed my customer provided wheels and lug nuts with no problem. Most of the staff are car enthusiast so you can definitely trust them to work on your car. I highly recommend coming here.

richard barclay

12 45 apt; for oil change and rotation; got there 15 mins late; came back at 2:20 pm and they had not even moved the car. Been having repairs for three vehicles done there for 15 years.including many sets of tires. No apologies. In the past year they have rotated so many folks in there its become patetic. In recent past they have neglected to do minor things, but its time to go elsewhere.The best thing about them now is they are close to my gym, but thats lost its allure now.

Akin Babatola

Excellent service, competitive prices and they delivered promptly. One thing to be desired is the transparency of their inventory and the prices. They seem to not recognize that the better informed consumer is a happier client, yet.

Sherry Cassedy

Good year was GREAT for repairing tire puncture. Super courteous and helpful and got the job done quickly even though it was Saturday and they were busy. I was reluctant because some poor review s but they were great.

Henry Willauer

Guy never told me how much the oil change was going to be or what type of oil I wanted. Very much felt like I was being upsold without even being asked

Sergio Cervantes Jr

Second time going for an oil change and they still dont tighten the drain bolt enough. Had to self tighten it at home. Come on guys!!

P Gervasoni

Repaired a tire, changed the oil Saturday afternoon. .no wait! Reasonable time to complete the work.