Firestone Complete Auto Care

15880 Soquel Canyon Pkwy, Chino Hills, CA 91709, USA

Address:	15880 Soquel Canyon Pkwy, Chino Hills, CA 91709, USA
Phone:	+1 909-217-7755
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–6PM

Location

Photos 23

Reviews 7

Raymond Chae

Every time I come here, they tried to bait and switch me or up sell me. I would come back thinking it was just a fluke, it always happens. No more. Im done with this place. On my last visit, I came by because I had a nail in my tire and I can hear the leak. I usually go to Americas Tire because they fix them for free, but it is further away from where I live compare to Firestone, and didnt want to risk driving on a tire that I can actually hear the leak from. The technician at Firestone (they are always great) that inspected the tire said it was fixable. And I knew it was since Ive had the most unfortunate luck with nails and tires to know what is fixable and what is not. When the manager (bald and older guy) came by, and without even checking the location of the nail, simply checks the size of the tire and says, "We have to replace the tire." This is the same guy that always tries to up sell me on everything! Whenever I question anything he says, his answer is, "Ive been doing this since Ive had hair on my head and my belly was flat." Well, then he mustve lost his hair and got outta shape not too long ago if thinks the tire I had wasnt repairable. I left Firestone and took my chance and drove to Americas Tire. They patched the tire in 15 minutes and I was back on the road. Im done with the Firestone. I will never go back. Its too bad because the technicians are great.

Angela Vega

FEMALES BEWARE!: If you’re a female and absolutely must go to Firestone in Chino Hills, you NEED to take a male with you! Take your boyfriend, husband, dad… pay your male neighbor to go with you if you have to!! But my advice is not to go there at all! I was treated horribly on my recent visits (07/09 & 07/10/16). Yes, 2 days because they tried to convince me that all the lights on my dashboard that went on, the beeping sound and the rattling of my steering wheel, just coincidentally happened on the day they put tires on my car. They did nothing to make me feel safe to drive my car home. Edwin, the sales rep, and Mike, the shop manager, didn’t care that I had concerns about making it home safely, all they cared about was closing the shop and going home, safely, in their own vehicles. I had to research the problem myself and discovered they had put the wrong size tires on my car. I had to go back the next day so they could fix their mistake. It was the worst experience I’ve ever had with a car service company. I’d like to know if this is how they’d like their wives, daughters or even their own mothers treated… I would think not. I give this shop a -10 stars!

Darryl Hunt

I have been forced to go to this place twice now because of a flat tire and the proximity to my home. I have been in the sales / customer service business for over 25 years, so I am very aware of what great customer service is and should be, and Firestone is a complete joke and ripoff. Their prices are some of the highest in a 25 mile radius, and when you ask them to price match, they claim they will, but they dont and give you grief and excuses instead. My 1st visit for our BMW GT series I gave them a pass because we were in a hurry and desperate for help, so we paid an extra $100 for a tire that blew out in 6 months and caused our 2nd visit. When I asked the manager Ben to price match a local competitor, he hung up on me. Every word of this is truth and I have no grudge or animosity against anybody at this shop, other than to let the good people of Chino Hills know that Firestones prices are extremely high and their service is way below average, especially since there are 50 places to choose from who can do the same work within 20 miles at a much better rate and with a much more customer focused attitude

Steven Lopez

Went in for a passenger side mirror replacement. I expected to spend anywhere between $50 and $100. The owner came out and had a look at my mirror and told me the mirror would cost $200-$300 (because of electronic parts inside the mirror), and that it was only available to buy from the dealer itself. He then continued and said the cost to remove the old mirror (it was hanging there still) would be $75 dollars! Last but not least, he tried to tell me I would also need paint work done on my door from some minor scratches caused by mirror dangling (I later easily rubbed them off with some wax). He proceeded to insist that he was my best option and that going through insurance would make my monthly payment go up no less than $100! This guy was a real piece of work! I didnt buy anything or allow him to touch my car....I went home and found my mirror on amazon for $25 and replaced it myself 2 days later. Looks good as new. (:

Anthony Enright

Had an appointment at 4:30pm for an alignment. Show up and check in at 4:25pm. Despite having 3 technicians in the garage and 1 car, my vehicle wasnt brought in until 5:40pm. Then the manager Michael tries giving me excuses about how he cant work on my vehicle because it is not stock even though this is how my vehicle has been every time they ever worked on it in the past. After the manager walks away the tech kindly informs me that he can do the work but his manager doesnt want him to because they are closing at 6pm which explains why he was making excuses that they couldnt do the work. Why i continue to come here is beyond me. This place has never been anything short of a nightmare every time i try to get an alignment done.

Johnny Ray

So many people get upset because they want to get something for FREE or close to it. Bottom line this place is AMAZING... I just had work done because I have an old car and I cant afford everything at once but its okay the guys work with me and knock out the important issues first so I can use my car to commute, Ive never had problem with pricing plus they always get the job done the first time. The oil changes are great here, yes it gets busy so schedule an appointment before hand so you dont have to wait a long time and complain why it would take so long. The people who work here are people not machines and they always do it right the first time so yes quality work means it does take time.

Michael Schloemer

I have had 3 cars serviced there. I work/lived within blocks so it was easy to use. With each car, I have had similar experiences- "bait and switch" with either additional work suggested or in 2 cases the actual tire I requested was not available resulting in an up-sale. Today I tried again, Despite an appointment- I find the tires were not available- sounds familiar- and for an additional $500 we can be set to go. When I balked at the additional costs, I was presented with a $600 up-charge option with free alignment. Which my Firestone quote/appointment included PRIOR to this good natured offer. Why did I think it would be different?