CLAYTON VALLEY AUTO SERVICE
| Address: | 1505 Rishell Dr, Concord, CA 94521, USA |
| Phone: | +1 925-682-2281 |
| Rating: | 4.4 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 11
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Jay Dean
my family had been going to this place for years, it being around the corner from our house. We came in to get the AC checked and also to get checked for an oil leak. They told us on the phone checking would be free. When we got there he gave us an invoice to sign stating that it would be $131 to diagnose the AC and $131 to check for an oil leak. He then explained that that was just how the computer does the setup on the paper and that he would not charge us to check the oil leak but that even if we did not get the AC fixed we would be charged $131 to check the AC and that fixing the AC would probably cost $1600. We decided to not do anything about the ac and to still get the oil leak checked. He then said he made the changes in the computer and the total would be $0 for everything. We said ok and he asked us to sign the same invoice with the charges for the the AC and oil leak check and labor coming to over $300. When we asked him to sign something that reflected what he told us, only a free check for an oil leak, he told us that he gave us his word and that he "cant go printing out a bunch of papers" and said "you can take it somewhere else". so, being asked to sign something that did not remotely reflect what he said and being asked to leave, we left. I was absolutely shocked at the terrible customer service, you cant expect someone to sign something that says they will automatically owe you over three hundred dollars when you are saying it will be free just because you are too stubborn or cheap to print out a second, accurate, invoice. When I called back to explain what happened to the guy we usually deal with, the son of the man that served us, he did not have anything to say or seem to care at all, despite the fact that we have been going to them for years. Also, they wanted $60 for an oil change, which I can do myself, or get it done anywhere else for around $20.
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Anonymous User
Jeff is my official car guru now. When I moved to the E. Bay I needed to find a new auto shop, so I asked my repair guy for a recommendation. He referred me to Jeff, who had worked for him many years ago. I couldnt be more pleased. I never feel like Ive been sold unnecessary repairs, usually end up paying less than I expected, and the repairs are good. The one time that I had problems after the repair, he had me bring it right back and he fixed it pronto. Jeff has even shuttled me to and from his shop if Ive been in a pinch. There is a reason why this place is always busy; theyre good.
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Linda Ann Adams
I love going to Clayton Valley Auto Service as Jeff and all those who work there are friendly, knowledgeable and do a very good job. When I had a check engine light Jeffs dad told me right off the top that it could be 4 or 5 different things and they would start out with the least expensive until they found out what the trouble was. Im still driving that van around 5 years later. I really appreciate the great service they give. They are really great for routine maintenance, and wonderful when I have emergencies.
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V. Ng
Clayton Valley Auto owners & staff are friendly, knowledgeable, caring & trustworthy. Whenever were headed on a road trip, they give our van a thorough once over to make sure our vehicle is safe to travel. Am very appreciative of the personal care & consideration they give to their customers. Thank you Clayton Valley Auto! Miss you Jeff!
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Laura Story
I found this local auto shop after a bad experience with a corporate auto repair company. Ive been taking all of my cars here for service for the last 20 years and I cant say enough good things about this business. I like to support small businesses, and the owner is so helpful, honest and hard working.
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Jerold Sheridan
I have been using Clayton Valley Auto Service for 20 years with no complaints and nothing but high marks... My cars and trucks have always been repaired as needed in a very timely manner.. Great fast service..A+A+A+
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Clayton Cantwell
Ive been going to this family owned business for years. Theyre always friendly and know me by name. Ive never had any issues with taking my car to them and have always gotten great and thorough service
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lynncook64
Ive been taking my car here for years. Thank you for all the great service! Im a single mom and they always help me out.
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Lanette Atwood
Had a great experience at Clayton Valley Auto. Awesome service...knowledgeable mechanics...I love these people!
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Gene Sylls
Knowledgeable and reliable auto mechanic. Courteous service. Have been a customer for many years.
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Ann Hurley
The best so honest and knowledgeable.