In-Shape Health Clubs

Reviews 3

AS

Ashley Osier

This gym is okay depending upon your needs and time preferences. I have had both positive and negative experiences. The upside is that the gym is packed with all the things you need for a solid workout. The pool during the summer is great for the kids and the kids play area provides child care most times when needed. Many times the gym is empty, so you can have your run on the machines. The free weight area for the guys may be a different story, but I have had no issues when I was using this area. The bathrooms could be cleaner and the staff is really poorly chosen. It is not anything personal, they are just too young and ill-equipped to handle situations in a customer-based business that require quality care and safety management. Here are my three terrible experiences. The first was when another member was in the same lane as my son and because my son was in his way, he picked my son up, while in the water, and threw him across the lane. My son, who was 8 at the time, was in shock. When I told the staff person, he came out to the pool area and just stood there. He did not say anything to the man nor did he write up an incident. Other members were appalled and couldnt stop commenting and the bully moved into another lane and stayed silent. The staff needs to be better trained and able to handle adult-material. The only people they had on staff were in their early twenties, if that. The second time was when I was using the sauna and there was a woman who was blasting rap music while in her workout outfit and tennis shoes. I asked if she could turn it down a little and she said no. When I went to talk to a staff member, they told me they would leave a message for the manager, but no one called me back. I called three or more times and left messages and still no one called me back. I then requested the cancellation of my membership and then someone wanted to know what happened. When I told them, they said they were sorry and that I could contact the main offices to speak with someone about the matter. It is difficult as a single mom to have to make so many phone calls and take the time away from work and my children, so I opted to only use the facility during the summer for the kids. The last time was when I entered into my personal training program and thought I would try it again since there were new people on staff. All seemed to go well until I wanted to use one of the basketball hoops on the side in the basketball room. I needed it for 15 minutes to help my daughter with her shooting for her science fair project, but there were about 20 guys playing full court, using 2 of the 6 baskets that all members are suppose to have access to. I asked if I could use the one hoop and they said they were playing a game. When I went to the front to talk with a staff member and told him I needed the hoop for 15 minutes for my daughter, he said he would go back and let them know. But when he got back there, he froze. There were so many guys, I think he was frightened. It was only him and another young guy on staff. Both were in their early twenties or younger. When he continued to be speechless, I spoke up and tried to explain about needing 15 minutes for my daughters science fair project and that we would be out by 8:30pm. One guy wanted me to wait until the game was finished. I turned to the staff member who was still silent and he said he could ask them but if they said no, he couldnt do anything about it. It would be my recommendation that In Shape only allow adults to be on staff who could handle safety situations that would arise. Hiring young men and women who are not equipped to handle difficult situations or are not confident enough to run the facility when they are on the clock is poor management and a quality and safety issue for all members. Hopefully the In Shape management will respond better than they have in the past since I am now putting these events in writing.

GA

Gaby Anderson

BUYER BEWARE!!! I have been trying to cancel my personal training with the CONCORD IN SHAPE now for almost 2 months. I tried to cancel the day after I signed up after being pushed into the service because he, "didnt want me to lose out of this great deal". I am so incredibly angry and upset I dont even want to continue going to the actual club, but Im sure it would be a nightmare to try and get out of that contract. I was supposed to have 5 days to cancel with a company called Custom Built. After they finally returned my call the REP said that they no longer handled In Shapes PT, and that I would have to contact them directly to cancel. I attempted contacting them by leaving a phone message for that department AND an email. No one contacts me. I then contact them again by phone message and email and still no contact. They are holding $349 of MY MONEY hostage!!! I never should have signed up for this in the first place. I told the male personal trainer I should speak to my husband about this, since we are on a fixed budget. Had I known it would be even a tenth this difficult to cancel I wouldve steered so far clear of this. I hate companies like this. They take advantage of the customers. I have sent another email (I believe this will be the 5th one) so we will see if anything comes of that. Probably not. I miss my awesome gym in Fresno that was larger than In Shape, cleaner, far more friendly, and never any issues when it came to billing. No one ever felt raped by them. I feel like I need to call my bank and make sure they cant take anymore money out AND research Small Claims Court. BUYER BEWARE OF PERSONAL TRAINERS TRYING TO TRAP YOU IN THEIR SERVICES.

PA

Pamela Buck

The club has a lot of cardio equipment which is good. However, there are weight machines that use a pulley type system and require hand type straps with plastic handles.There are not enough of these handles to go around and people keep taking them off machines and using on others. Plus, these handles are not all the same style so you end up with two different styles of handles on a machine which really screws up the body mechanics when using the machine (which could cause injury). PLEASE get more of these handles for these machines ASAP. Also, I am sooooo tired of not enough hot water in the showers. The temperature changes throughout the shower. I can turn the water on as hot as it will go sometimes and it is only luke warm. And I have had times (and Im talking this week) where I could get no hot water. NOT GOOD! Lastly, I agree with the comments about the cleanliness of the locker rooms/showers. I would NEVER walk around barefoot because the floors are always dirty and I cant believe some of the shower stalls. Part of it is that you have women that are just so messy and use the locker room for coloring hair and more. This is a locker room NOT a spa or hair salon and women should do that stuff at home!

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