Service King Collision Repair of Fremont

Address:	4311 Solar Way, Fremont, CA 94538, USA
Phone:	+1 510-657-2200
Site:	serviceking.com
Rating:	4.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 15

Reviews 10

Erica Wong

This is by far the most infuriating experience Ive ever had a repair shop. I got into an accident at the end of September, to which the other party committed to covering 100% of the costs. I was told I would have to go to Service King to get an initial estimate before any work can be done. Easy enough, right? I drive to this location a week after the accident on a Friday and am told the guy who deals with the insurance I am working with (Safeco) is out sick. I would have to come back on Saturday 10/3, where they have one employee who will take photos of the damage and send it over to the guy who will write the actual estimate on Monday. They said the estimate would be quick and they would email me the estimate afterwards. I waited until Thursday that following week, but received nothing in my inbox. I gave a call to this location and was told that they werent sure what happened but they would follow up. The next week I get a call from their call center and was offered a time to set up an appointment to fix the car, even though I still did not receive an estimate. I double checked with the caller and asked him if it was still okay to schedule even without a copy of my estimate but he reassured me that it would be fine and it probably went to my spam folder. Wasnt there. At this point, I was already pretty frustrated because of all the miscommunication but hey, if they were going to schedule me for repairs they must have done the estimate, so I scheduled the repair the following Monday 10/10 and asked the agent to call the Fremont location to please send the estimate to me. Come Monday (10/10) 8am, I took work off, and Im told there was no estimate sent to their location. No problem, I understand the estimate was done in Fremont, so I call this center AGAIN and, big surprise, I get the same exact response that they have no idea what happened and need to get in contact with the guy who took the pictures (his name is Nick). Apparently, there wasnt even an estimate completed actually (ONE WHOLE WEEK). I told them I was called by their call center and they scheduled me for the repair. Why hasnt anyone followed up with me? She told me she had no idea and she would give the guy a call. Now I have a day off and a still busted car lol. IT IS NOW 10/17. MY CAR IS STILL IN SANTA CLARA AND NO UPDATES ON WHAT IS HAPPENING. The advisor on site is "out today" and the front desk would "give her a message as soon as she gets in tomorrow". It has been half a month since I got into an accident. This is by far the worst establishment I have ever worked with.

Shuyi Wang

I had my best ever car repair experience this morning at Service King! I came in through the insurances referral to get an estimate of the damaged stepping board on my minivan. After the initial consultation earlier this week, I decided to remove the board vs. repair it, and made an appt for today. My appt was at 8:30; I was greeted shortly after I arrived; and 25-30 minutes later the technician drove my car outside to show me the magic they did -- theyre able to bend the stepping board back to its original angle, polish the dirty paint off the door, and minimize other cosmetic problem to their best ability! I wanted to hug the technician but of course refrained myself from doing so, and turned around to pay for the service. The manager was happy to see that I was thrilled with the magic, and said dont worry about it, well take care of it (the labor cost) without taking my credit card. On a gloomy rainy Thursday, my car and myself are indeed so well taken care of by Service King. Thank you!!!

Aileen Tsujimoto

Professional, knowledgeable, polite, thorough and efficient--theirs should be the standard for the highest quality service of its kind. We brought in our car for minor repairs to our bumper. Throughout the process they kept us informed--and delivered ahead of schedule. They provided transportation back to our home,and after they finished, the car was washed and delivered to our home. Our service representative, John Bravo, followed through with an email summarizing all activities and asked if they could do anything else for us. In all the years we have had the occasion to repair our cars, we have never had such great service. Thank you, Service King!

Buddy Davis

Wheel I called to schedule the estimate, I was given a date 13 days out which to me seems b unreasonable -- apparently they give priority to walk-ins, so next time thats what Ill do. The estimate was only 75% accurate, and the final invoice included a couple of questionable items (items that I know did not need replacement or repair). Ill update my review after the work so stay tuned. Work done was acceptable, but not sure why they had to use half a tank of gas........no engine work was needed. ....very odd.....

Virat Damania

One of the best body shops that I have been to so far. Very neatly kept, the shop looks great the work done on my car was flawless. Rental car satellite offices right in the shop which is very helpful. I would certainly recommend this body shop to anyone looking for a good body shop, they look like they would take care of your car.

Bruce McMann

Serice was very fast. No issues getting my car in for an estimate on some minor rear bumper damage. Repair was was quick as well. The text messages kept me very well informed on the status of the repair. Serice rep also called when there were bigger updates.

Barbara Nickell

Did a terrific job on our car. Kept us posted daily on progress. Everything was done on the schedule promised. Very efficient, professional, friendly throughout... Estimate, paperwork and workmanship.

Shawn Moe

An elite repair shop, with very knowledgeable staff and an amazing lobby with several amenities to include coffee, flatscreen TV, a waterfall and fireplace.

Neethu Shekhar

Fantastic experience ... very friendly people and went out of their way to help us fix our van that was vandalized really bad !!

Daniel E Brown

The estimate was fast and the people are friendly.