El Pollo Loco

12121 Brookhurst St, Garden Grove, CA 92840, USA

Address:	12121 Brookhurst St, Garden Grove, CA 92840, USA
Phone:	+1 714-638-5862
Site:	elpolloloco.com
Rating:	3.8
Working:	10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM

Location

Photos 100

Reviews 21

Catherine Skene

This location is right around the corner from my house, but I would rather drive further to the one on Euclid because this one is so horrid. My husband and I came here last week and decided to go in instead of go through the drive thru and Im glad we did. To start with the entire inside was filthy, and mind you my expectations are pretty low when it comes to cleanliness at fast food restaurants. This place though, there was garbage all over the floor; napkins, empty trays, I almost slipped in a puddle of salsa as we walked out. You could smell the restroom from the counter, where my husband and I stood for 10 minutes without being acknowledged. If the seating area wasnt bad enough, behind the counter was way worse. Food everywhere; on the ground on the counter, sliding down the wall...not to mention the guy that was preparing the chicken was doing it with his bare hands then wiping his nose after. I mean really this was bad. Needless to say we left and went to the one on Euclid and Ball which is way cleaner. STAY AWAY FROM THIS LOCATION unless you want to catch some sort of disease or parasite.

Mary Ang

I have no qualms with this restaurant. Its clean and updated. Service is okay and fairly fast although one time it took them forever to get our order. Not sure why and they really didnt do much to remedy the situation until we walked over and asked for our meal. I believe theyre still training new hires so service can be slow.

Amy Biddleman

great customer service when I received the wrong order! very pleased with the service and my favorite quick place to just grab food and go when Im in a hurry!

Angelica Ayala

It was really good food even that we went alittle late almost closing they let us eat there thank you so much

Hugo Pina

They are very fast and efficient. I go there more than once a week. Its amazing

eric chavez

Didnt get my order right. Chicken was charred. Not my favorite El pollo loco

Sandy Boekelheide

Been eating here for years very good, always adding new thing to their menu.

Brad Spongberg

Great service, and delicious chicken. The general manager is very friendly

pro painters services

Friday 8:00 pm, good food and bad service with a bad attitude Oct 21