El Pollo Loco
| Address: | 750 S Grand Ave, Glendora, CA 91740, USA |
| Phone: | +1 626-914-3344 |
| Site: | elpolloloco.com |
| Rating: | 3.2 |
| Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM |
Location
Photos 100
Reviews 48
JA
jacob martinez
If I could give negative stars I would. Every time I go to this store in particular the line is super long. And to make matters worse they always forget something. Tonight me and my girlfriend stopped by for a late dinner waited 30 mins in drive thru line. The person taking our order was rude through the intercom then when we finally approached the window he just opened the window. Told me a total. And took my card. Then handed me a bag that was sloppily thrown together. Horrible customer service. The young man not once thanked us or even made eye contact for that matter. We finally get home. And again our order was wrong. My girlfriend ordered a two piece meal with a breast and a wing and two sides. We got a black container that had 2 chicken legs rolling loosely around in it. And no sides. My burrito was cold and barely had any chicken in it. I went back to get my correct food. There was a long line of people waiting to order and nobody working the counter I finally got a manger who was rude and acted annoyed with me. After having to come back I was still treated horribly. And did I mention the ice cream machine was down and ice maker down two. They were offering combos with no drinks. Horrible customer service. Horrible experience all together. I love el pollo loco but I will never go back to this location.
TO
Tom Buckles
Ordered two salads at lunch time, both double chicken, to go. Arrived at my destination, neither had double chicken. Went back at 9:30 pm and ordered two more double chicken salads to go, asked them to make sure they had double chicken as the afternoon salads did not. Again, neither salad had double chicken. I eat at a lot of different EPL restaurants & this one has consisting had poor quality service and food delivery, both today and in the past. Dont think Ill be going back.
CH
Chase Kerby
Crepe Place always love El Pollo Loco even mind if it gets busy it could be a little slow but other than that they are always willing to help you with your orders especially Bernie who is a great employee and deserves a raise for all the help that I saw him give multiple customers that were upset because it was taking so long
SW
SW21 Sharky
I USED to eat here everyday on there old menu but ever since they changed there burrito menu i cant eat here. The avocado and cabbage is horrendous. Plus they add way to much rice and beans. Gives the worst texture ever. I litterally cant eat it. Wasted money is never good. Dont think ill be comming back for burritos.
EL
ELIZABETH Martinez
This place only has good food when u order inside & dine in. Take out from the drive thru window is horrible. Something is usually missing or incorrect. The speaker in the drive thru wasnt working properly, we practically had to shout out our order. Horrible
FR
Frank Roberson
The quality of the chicken sold at this location is way less than average. The pieces are very small and the sides are not even adequate. The person that runs this location is maximizing profits at the expense of return business.
TE
Terilyn Shamhart
The drive thru line was very long so I went inside to find a long line as well. They were the most disorganized. Orders were not filled properly so people were coming back to complain only 2 people taking orders. It was a circus.
SE
Selina Pierson
Everything was just ok. Other Pollo Locos seem to have fresher food or maybe they put it together better? The customer service needs improvement also. I like Pollo Loco but will probably go to a different one going forward.
RI
Ricardo Montijo
I honestly cant think of the last time that they got one of my familys orders correct. Last visit we were overcharged and they got two of the items wrong. Their food would be ok if we got what we ordered.
ST
Stephanie Martinez
I went in as a costumer and seen the manager yelling at one of the employees and I seen her scratch her ass and touch the food right after, I believe the managers name was Marisol.
MA
Maryrose Crooks
I love the atmosphere here. The food is really good and just a solid neighborhood spot. The owners are great and know what they are doing. I could eat their chips all night long.
DA
David !
This visit was the second time they let me look at the menu for several minutes and when I want to order they tell me " we dont have any chicken ready, it will be in one hour"
A
A S
No way this place shouldnt be a 5 star, EVERYTHING is delicious. Tamales are amazing, tacos are amazing, and the pork chop....oh. my. God! Simply great authentic Mexican food.
ZA
Zack Becker
they mess up my order so often How hard is it to get a burrito with just chicken and guacamole and nothing else (I guess at that point its no longer a burrito but still)
CH
Christopher Tamburello
Always mess up my order, bad customer service. The salsa bar has ran out of the green sauce before. Just outdated fast food... They seem understaffed as well
FR
Frank Ramirez
This is the worst El Pollo we have experienced. The salsa, dressings and guacamole is either stale or severely watered down. Choose another location
JO
Jose Hernandez
Muy mal servicio y un poco sucio no me gusto
JO
Jose Ruiz
Its really like any other Pollo Loco foods great . If you are in a hurry this is the place its always fast and efficient.
RO
Rose Marie Valencia
Drive thru order wrong. Missing a side order and tortillas. Chicken very dry. Only seems to be a problem with drive thru
MA
Marisol Aynat
The food was chitty and my ord smelled nasty also the cooks had hair in my food the food tasted like chicken chit
BR
bradley swiney
Its good but messy in side with a good cleaning and the bath room well make it 5 stars ...
AB
Abel Arreola
Chicken was dry, over cooked you can tell be the skin on the chicken tougher to swallow.
EV
eveliocruz65
Esta bueno el pollo loco
MA
Marvin Gonzalez
Comida super deliciosa
CA
Carol Cressman
I like their chicken, its just chicken, no msg or other "stuff" added to it.
JU
julio bustamante
they are NOT open till 11p... i came in at 9:50 and they were closed!
YV
Yvette Johnson
Newly remodeled. Seating is usually full. Good Menu. Prices are okay.
PA
Pamela Murphy
Bad experience tonight but the manager is happy to take care of me.
KE
Kenneth Sigismonte
The place is clean and afficiant. And orders are usually fast .
MA
Marco Soriano
Chicken was just perfect and the cashier was very corteous!!!
SA
saul gonzalez
place is clean and is not to busy i like to get burritos here
AU
Aura Diaz
god food but sometimes the tables are not clean.
TU
turcito
Good meals. Other places with better prices.
ST
steveazusa
How can anyone not love El pollo loco!
BR
Briana Lovett
Good food for a fast food restaurant!
EL
Eleanor Tara
I love their chicken tostadas
HE
Hector Mojica
Very helpful n polite staff
MA
Mark Peters
No ice for drinks good cold
AS
Ashok Rai
Good food. Enough parking.
ED
Eddie Garcia
Drive through closed at 8
VI
Vikky Fung
Good food, fast service
DA
david w
Dirty and bad service
FR
Frank Pineda
Good chicken place
ST
Stephen Smith
Its El Pollo Loco.
JA
James Hill
Clean location
MA
Mary Phillips
Good food
PA
patricia butler
Awful
YO
Yolanda
Other organizations
Photos
Photos of reviews
