The UPS Store

Address:	353 E 10th St e, Gilroy, CA 95020, USA
Phone:	+1 408-847-4587
Site:	theupsstorelocal.com
Rating:	2.1
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–2:30PM Closed

Location

Photos 10

Reviews 17

ERIKA MORENO

Been to this place couple of times n everytime i have to say hello because there would be no one at the counter and when someone comes to the front she woman was on her phone and didnt greet me.. Then going to pay for the delievery i pay with a 10 dollar bill and she says she doesnt have change, she looks at the older lady there which is like 65 or older and she says your gonna have to wait till im done with my customer and takes her sweet time which should have been done is the lady i was with could have switched and takin over for the older woman just starting the transaction. So i had to wait while the woman that was assisting me jus stood behind the counter as i saw a couple of people behind me just waiting. I shake my head at dissapointment that its horrible service and they need to hire people who want to help and want to work, who will greet the customer and get the job done in a fast pace. Not good service..

Maureen Pramanik

I had a next day envelope that I dropped off at 3:00pm. They were busy and the lady said all outgoing go in the pile on the left. I mentioned that mine was overnight, but she cut me off asking if I was picking up, When I answered no, she repeated herself saying all outgoing going go in the pile. I put my package in the pile. The next day i checked for the tracking number to no avail, and called. Because it was not dropped off in time (5:30pm) it would not be shipped until the next day. I informed her that I dropped it off at 2:30 and put it in the pile as instructed. She then said that i should have told them that my package was overnight because it did not belong in that pile. Now my package will not be delivered until the following day! There are many "should haves" this story. I am definitely culpable, yet I will not be returning to this facility!

Valerie Kelly

The clerks in this store are amazing. I had an error on my bank statement that mistakenly identified the UPS store as making an error with a transaction. I was terribly upset and critical of the store and clerks. Fortunately, they were kind, patient, and incredibly understanding in helping me resolve the error with my bank. I seriously doubt youd receive this type of generous attention with a conflict at most stores. The Gilroy UPS store has an amazing staff!!! THANK YOU for all of your help and kind patience!!

Anonymous User

I did bring a heavy pre authorized return package to that UPS store. That package was ready to ship - only missing little piece of tape. They charged me $1 to tape it off. They already charge significant money, but they charge $1 on top of that. I never had to paid for small piece of tape before at every other UPS store I went. It fell like a rip off and an insult. It is not good customer service. Also, she didnt even made an effort to print a receipt for the package that I did sent out.

Gl Wi

Alwayz just one girl in this location and she always on her phone.... Was do something at the printer she watched the papers go in the machine come out of the machine like this was really necessary... All i waited was stamps she couldve helped me but no she watching the machine and on her phone.... I hate this store but its the only one near my home... Please get more help or just better help for that matter... Also sent a package thur them and it was stolen!!!!!!

Anonymous User

They charge an appaling amout for a one page fax; $3.50 for the first page!! Outrageous! After that I did not even inquire further on additional page charges. ADVICE: Go to Staples - they are $1.25 a page for faxing - and GIVE you a receipt page that you do not have to pay additionaly for. I consider this place a rip-off. Too bad there are not more mailing services for UPS in the area; they would possibley consider not ripping people off!!

Shaunna Taylor

Poor Customer service: Score-Zero. The service is so slow every time I go. I have to plan to be there for at least 45-60 mins. The hours on their website say they close at 7pm on weekdays, but the older lady on the phone told me they close at 6:15. When I get there, she tells me they close at 6:30. The employees there really do not like their job, and it shows in the work they do.

Joseph Kavanagh II

Either google is wrong or the older lady working there wanted to leave early. Google said they were open until 7pm. I raced home after work to get the package i had to send out amd got to the store at 6:15. She was locking up and i told her the internet stated 7. She said the internet is wrong. Who should i be pissed at? Google or the little old lady?

Anonymous User

DO NOT GO TO THIS UPS STORE!!! I wish I had read these older ratings before heading over there. I had much the same experience, the woman at the desk was very rude and she charged me for tape when I mailed letters that I had already paid to send. In my company we deal with UPS on almost a daily basis and I have never had this issue in the past.

Anonymous User

The people that work there are very rude and unaccommodating. I needed to tape up something better before shipping and they wouldnt just give me a 6 inch piece of tape without charging for it. I told the person how ridiculous that was and went to another UPS store.

ktesarz

I have never had such slow service. ATT told me to take my modem to UPS to return it. It took her 30 mins to decide she couldnt handle it. Then another 20 mins to take a personal shipment. I will be avoiding this store at all costs.

Beth Haydon

Terrible service! Waited almost 30 minutes while I was the next person in line. Due to them taking so long my package had to go out he next day, when I was clearly there in plenty of time. They also close at 6:30 - not 7.

luis Fernando Moreno Vitancourt

I think what an rude writing, from the 98 work with these ladies and have helped me a lot, and besides speak Spanish, have gone out of money to send a letter and did not charge me, it seems strange.

Flor Rangel

Deberían actualizar su orario de trabajo en la página por que no cierran alas 7

Nathan M

#1 hours are wrong , they close at 6:30, 6pm they dont have consistent hours. #2 notary person is on maternity leave Double Fail. UPS Store is a waste of space in Gilroy.

Samuel Robles

I have gone to this UPS store for so many years no issue. About the 1$ tape even USPS or FEDEX does that

B Burton

Every time I go into this UPS they help me right away! Great service!