United States Postal Service
| Address: | 1601 Merkley Ave, West Sacramento, CA 95691, USA |
| Phone: | +1 800-275-8777 |
| Site: | tools.usps.com |
| Rating: | 2.2 |
| Working: | Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–1PM Closed |
Location
Photos 4
Reviews 31
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Kimberlee Guillory
This place is a joke theres a million people Ive been here twice theres one person working hes doing everything answering phones taking care of people talking on the phone two other customers Ive been here twice and left both times. If you can find another place I would recommend it the post office is not the place to do it I spent 3 hours the first day I was there and left I spent 15 minutes this time and left I was probably 15th in line and apparently its like this every day. They had a review in the Sacramento Bee say what a great place it was to go get your passport Im here to tell you its not if theatres any other way to do it I would do it. If you do then expect to be there for several hours. What a joke.
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Anonymous User
Ive been calling in regards to a change of address I did in April 2015. I spoke to a gentleman back in May 2015 to confirm my mail has been changed. He confirmed it is being forwarded to my new address. But I havent been receiving any of my mail at my new address in months. I just found out from my old roommate that my mail is still going to his apt and has been forwarding from my new address back to his address. I keep trying to call the West Sacramento 95691 post office and it doesnt ring at all, it just has a busy ringtone. Such terrible customer service.
SU
Sunshine Castillo
The staff...especially a Filipina looking lady, was rude, when I tried to ask her about pricing to ship out. The voice of her, was as am sure you know that skinny price pre paid isnt for the package youre about to ship out. But, could had a nicer tone to her. Just now I had asked their clerk. About how much a package to sent. Their response is to look it up on their web page. Where is their customer service experience. They make more than minimum wage and have little customer service experience.
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Anonymous User
What a horrible business. Ive had these problems with USPS before but darn I thought the first time it was just a mistake my package was supposed to get here in 2 days! It was priority 2day mail and its been 5 days and Im still waiting. Theres an up to $50 insurance included on the f@&$%+ package but that wouldnt even cover anything of what I paid for what Im waiting for! THIS IS RIDICULOUS !!!!!!
MA
Mark Wallace
Best post office, parking is not their fault. The ladies at the front desk do an awesome job with the kind of people they have to deal with and the volume of them. No complaints just kee up the good work!
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Anonymous User
These people never pick up the phone, and when they did finely pick up you can hear in the background people working and THEN THEY HANG UP ON YOU!!! someone is terrible at running this business.
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Tatiana Rosas
I wonder if the staff in this office is really very busy- or they just have phone line disconnected. Today is my seventh day calling to track a shipment and have not been able to get through.
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Mark Montgomery
This office intentionally runs my outgoing professional mail through a machine when it is specifically stamped for hand processing. My customers complain, I complain, nothing is ever done.
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Veronica Pruett
Shipped my package from Orange County to North East Kansas and it ended up in South East Kansas then sent to West Sacramento , now cant get anyone on the phone.?????
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Anonymous User
All true, my package has been stuck there for two weeks and Im in Texas, so they keep the phone off the hook! Ridiculous Im calling corporate!
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Anonymous User
Everything everyone said is 100% correct horrible management. Phone is off the hook tried 10+ times line was busy then i got hung up on
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MADDOGS ABS
These people always are helpful..... seems to be a lot better than the one on Industrial. Never had a package not go out that night.
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ry
Just like everyone else has stated, phone is off hook. And I have 3 different packages that should have been here weeks ago.
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Rafael Garcia
Just called. People below me were NOT lying. They keep the phone off the hook so they dont have to answer it. HORRIBLE
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Ethan Guiles
Almost impossible to get a hold of someone and they are very quick to get you off the phone and are not too helpful.
NO
Noreen Carroll
We applied for a new passport today. Raymond couldnt have been nicer or more efficient. Great customer service.
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Anonymous User
Cant get ahold of anyone, my package was sent priority. Its ben over a week. Should of taken only 2 days.
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Hanh Kieu
Takes telephone off hooks so they dont have to answer, loses simple package. Embarrassing to Sacramento.
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Anonymous User
Not place to park. Lost several mails, never refunded !!! Horrible!!! This government is the worst!!!
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william cody
These people take the telephone off the hook so they do not have to answer it.
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hazizig
It seems that no one is working there. Veryyyyy slow.
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David Gil
Decent post office. Not the best but not the worst
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Anonymous User
Package was supposed to be here. I dont see it
BH
Bhavan Singh
Always busy old building long lines
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Simon Bugreyev
They never pick up there phone
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Anonymous User
Time stands still here
NA
Nathan CDC
Phone was turned off
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Anonymous User
Nice postal workers
BR
brandi bueche
Very friendly staff
AL
alireza rahimi
No Customer service
TI
tina rittenhouse
Wonderful service
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