US Post Office Rancho Cordova Branch

Reviews 4

GI

gina Patas

I would give a zero if I could. I have been waiting over 3 weeks to receive my redirected package. I even spoke with the postman at the residence I was staying at on 11/4 the day before I left from RC earlier than expected, as I knew the package was due to arrive the next day on 11/5 and I was leaving town for good that morning. On 11/4 the postman and Joan (at PO) said they would redirect it to me in Nevada, and I wrote all my info down and showed the postman my ID. Joan even reassured me over the phone on both 11/4 and on 11/5, but did not confirm my address. After about two weeks I called after I saw an update to the tracking number that was updated as: Moved, Left No Address, which is not true....I gave Joan and the postman 2x (over phone and on paper) my forwarded address before I left. Again, I called recently when I saw updates and was put on hold so long I eventually hung up. Recently the tracking # showed it in So California, then it rerouted right back to Sacramento, and early this morning (11/24) showed arrival back to Rancho Cordova PO. Of course Joan wasnt available, again, when I called. They act like they want to help but dont even apologize or get my full information or listen well. Andy (who answered the phone after calling 3x w/o answer during their business hours) said he would contact the carrier and have it redirected to my address in NV, but I could tell he wasnt listening to me very well and was trying to blame the Nevada PO for rejecting it, but it never made it past California! And worse, he didnt even want the tracking number or my name!! He said the RC address was sufficient, and then he repeated it to me wrong, so now I dont have much confidence after our talk. He even stated, Did you want this returned to sender? after I was telling him it never made it to me, C.Pappas c/o D. Jiminez in RC so I hope I dont get all mail from that residence redirected to me. When I was giving him my address he sounded like the address was too much to take in or something, yet it wasnt. Will see if I ever get it! They could have at least Returned it to Sender if there was an issue delivering it when they updated the delivery status to Moved, Left No Address on 11/15. But now they have it again and I want it sent to me.... Also, during my stay there, I ordered several things over the internet, and all was received except for another package that was so late the Ebay seller felt bad and sent me another package. Eventually. about 2 weeks after I received the second package, the first package showed up in the mail. What a disorganized post office!

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CA

camper doodles

I would give them zero stars if possible. --Never thought there was a govt agency worse than DMV, but there is!!! I went through two supervisors and still the problem is not resolved. The second one who gave her name as Mary Jane was rude and downright disdainful. She made up every excuse imaginable not to do the right thing and re-mail the parcels to the APO address without charging a second time for postage even when the evidence is presented to her of the USPS error. Tip for consumers using THIS post office: If you are mailing parcels (care packages) to our soldiers stationed overseas using an APO zip code, you must request that the clerk at the counter verify that the APO zip code is still VALID at the time of mailing with the Military Postal Agency Service. They are supposed to check that but they dont. So make sure they do AND GET THE NAME OF THE CLERK AND MAKE THEM GIVE YOU WRITTEN PROOF THEY CHECKED IT! I mailed (and paid full postage) for two parcels on 1 Oct. They were returned to me with marks all over them that the zip code was not valid. I took them back to the PO, and the clerk AT THAT TIME showed me how they can check for the zip code if it was valid or not and it was then I learned of this process the clerks are supposed to follow. She instructed me to contact the Military Postal Agency for reimbursement of the postage to resend. I did. They wrote me back stating the zip code hasnt been valid since 22 Sept. I had mailed the parcels on 1 Oct!!! So I called the PO back to find out how to re-send the packages to the new VALID zip code so I didnt pay postage TWICE since it was the USPS fault for not checking the zip code on 1 Oct. Thats where our lovely managers delightful customer service comes into the picture. Not only was she rude and made every excuse imaginable in the FACE of EVIDENCE that the USPS clerk made the error on 1 Oct., she did her best to obstruct my access to the post master as I requested since I was getting no where with her. She said he was out and wouldnt be back until the following day, but he had meetings that day too. She said she didnt know his schedule, and that hes always out in meetings, that I could not make an appointment to see him, and that he did not have voice mail. WHAT??? These people have NO RESPECT and nothing but pure disdain for their customers AND for our soldiers serving overseas as I informed her that the parcels are care packages for our troops serving our nation who are stationed far from home in miserable conditions, which I am SURE manager Mary Jane has NEVER endured.

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ST

Stanislav Popov

WORST CUSTOMER SUPPORT EVER. THE MANAGER, Joan M Commerfor, dont know what customer service is. I went to get my refund for shipping cost of total 3 packages, because they are not been delivered on time, so USPS should cover that. I was waiting the manager for about 15 minutes, then she came to me and said that can not refund me, because i dont have payment proof. She said when i give ger a proof of payment, they can get me a refund. I said ok, i went to my office, printed out the proof of payment and then came back. Then the manager left the office and i was talking with front desk. The woman at the front desk said that she left the office (event if it was 3pm) and she said that the manager told her that they cant get me a refund, because all online shippings request should do through the phone. So i spent like 1 hour total at the office, trying to get a refund. My biggest concern is why she wouldnt tell me that at the beginning?? I went to the USPS refund website and it says: " for a priority mail express you must make your request at your local Post Office™.". There are some good people there, but the manager is not professional and dont know what customer service means. Her name is Joan M Commerford. Thanks

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LO

Loraine Cross

We had our business in Rancho Cordova and had to deal with the incompetence of this station daily. We never got our mail before 5:30 p.m (sometimes not even until 8:30 p.m.); the clerks and manager are rude; the station is filthy and disorganized. When got the keys to our complex mail box we had to pay a deposit; when we moved I returned the keys with a letter (5/14): it is 2/4/15 and I still do not have my deposit back. You cannot get through on the telephone to his facility. When we were there I would go to the Bel Air across the freeway in Gold River or the USPS in Fair Oaks before going to this incompetent office. One of the clerks altered my company check without approval or notice and the post master would do nothing about it: it is a crime to alter a check! The USPS needs to undergo a complete overhaul.

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