Address: | 12210 Michigan St Suite 30, Grand Terrace, CA 92313, USA |
Phone: | +1 909-370-1000 |
Site: | villarealroofcoinc.com |
Rating: | 4.2 |
Working: | 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM 8AM–1PM Closed |
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Chris C.
Very bad experience with this company. My home warranty had chosen them to repair my roof leaks. I called them to schedule an appointment. When the appointment date came no one ever showed up or called me telling me that they were not going to show up. I had to call them and ask why no one showed up. After missing a full day of work, they told me that they couldnt make it because there was a possible chance of rain. They then told me that they could come on a saturday if there was a break in the weather. It did not rain at all that day and I stayed home waiting for their call but again no one called me to inform me that they were not going to show up. After a week, I called them and asked why they had not shown up. The girl on the phone told me that she wasnt aware that they never showed up to my house. She then scheduled someone to come the following day at 11 am. They were suppose to show up at 11 and they did not show up until 1 pm. When the guy came I showed him where the roof leaks were located. He immediately informed me that I have to pay him 60 dollars for showing up. He went on the roof and started taking pictures. He then informed me that we had cracked tiles. He soon left and told me he was going to give his report to the home warranty company. After a short while, home warranty called me saying that they were not going to cover the cost of the repair due to the report that was given to them. The home warranty company said that the Villareal reported that the tile was caused by a falling branch or due to wind. (There are no trees near my home. They also mentioned that the report stated that there were 15 tiles that were broken and missing. There were no broken tiles nor were there any missing. He showed me all the pictures he took and they were all cracked and there were only 5 tiles that he showed me that were cracked. The home warranty company declined the claim due to false reports from the roofer. Villareal made a false report so that they could get more money from the warranty company but in reality their greed caused me not to get my roof fixed by my home warranty company. Also, I spent 60 dollars for I guy to tell me that we had cracked tiles when I was already aware of. I gave this company three chances to give me good business. If I were you I wouldnt give them a chance at all. I do not recomend this company. Stay away.
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Larissa Olivas
He is very good at what he does.I called them and told them what was wrong and he came to my house and gave me a estiment in less then 20 minutes.He is a good business man.
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Jorge Garcia
Well I worket there before good cuality hard working people! Always made sure everything was rite before stepping off the roof .
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VILLAREAL ROOFING CO INC
Thank you for your reviews, we appreciate them.