Laguna Self Storage

20522 Laguna Canyon Rd, Laguna Beach, CA 92651, USA

Address:	20522 Laguna Canyon Rd, Laguna Beach, CA 92651, USA
Phone:	+1 949-497-6900
Site:	lagunastorage.com
Rating:	3.8

Location

Photos 46

Reviews 4

Mike Fowler

Went to return my Uhaul truck to this location and the "gentleman" literally screamed at me that "I could not return that size truck to this location". Calmly introducing myself to him, he continued to berate me as to why I did not call them to check, I then calmly looked at my written rental contract that showed I was to return the truck to this location, and showed the insolent "customer service agent" who told me "Well, you should have checked, thats wrong!". So I called the after hours 800 customer service line, spoke with JJ who said it was Uhauls error, just to drop the key in the afterhours slot and they would take care of everything. This is where Fraud happens, so the next day, thier "customer service agent" onsite who lives there, waited until after my time expired the NEXT day to check in the truck AND The TWERP charged me an extra day to his little soul would feel better about him not being able to tell me what to do I suppose. So another call to customer service 2 days latter, where I immediately get forwarded to the Regional Office, where they tell me there is NOTHING BUT COMPLAINTS about this location, I heard this from the phone rep who helped me and his boss. So, there you have it. I have all their phone calls recorded, if you ever deal with any issue at this location I would recommend you do the same.

Arnold Pinkston

The staff provided prompt friendly service. The van I rented was new; it was clean and handled well. I left a remote control in the van and staff was very helpful in tracking it down and returning it to me. I will always use this facility when I need to rent a van/truck.

Hardcore Heather Pinup Pflug

Love this facility, the managers staff and owners Are By far the friendliness people Ive come across! Safe clean and great service! I encourage all whom need a storage unit or services to come here and you wont be disappointed! They offer rental vehicles as well!

The British Hair Company

My go to place for UHaul Van Hire