The Family Plumber

Reviews 3

KE

Kelly Reins

These folks are the best! Here is my experience….I have hired many different companies to perform work at our home. I usually find it a stressful experience. I had an emergency plumbing situation and had no choice but to have the main water supply turned off. I asked a neighbor for a recommendation and The Family Plumber came highly recommended on Nextdoor and Yelp. I was not in a situation to shop around so I made the call. I spoke with Vicky to explain my situation and Mike, the President/Found came to assess the situation in under 90 minutes. Mike explained my options and provided options based on price and what made sense. I quickly felt he was not there to take advantage of my dilemma. He provided a quote promptly as promised the next morning and had folks on site the next day so we could have water. Steven and Brendan spent two long days carefully tearing up my lawn and running copper piping. They could tell I love my plants and took extra care while displacing them. They left me with a clean worksite each day and when they were done they put my grass back and even helped me relocate one of my large palms to a better location. They were always smiling and didn’t mind me checking on the progress often. They even created two shut off points in case I have a future need to work on my sprinkler system. I figured while this was going on I would have the water heater replaced. Anthony did a great job at replacing my heater, added new piping and was able to think out of the box for me. I wanted to move the flame exhaust vent so it would not be in the way of new gutters. He verified the various options in his code book and came up with a perfect solution. Even the gutter folks commented on how secure the bracketing work was done. Anthony noticed I was hoping for a higher water shut off out front so I would not have to bend down too far. He said no problem and promptly welded the copper piping to a higher level for me. The next day I asked about some leaking water at my sprinkler controller. He came by after work to take a look and said the unit was older and the bladder needed some purging. He did a temporary fix for me and ended up coming back a few days later and installed brand new controllers. This time they look much more professional than the last time I had the work done. I am so happy I found a professional and courteous team for future plumbing needs. They came fully prepared with professional trucks that are easily identifiable and were loaded with all sorts of supplies. The employees are courteous and thoughtful. They treated me and my property with respect. They gave me a time they would arrive and they were there on time. They were not rushing the job near the end of the day. It was crazy hot out and they still had a smile all day long. They must really love what they do. They put in the time and effort to perform outstanding work. I will use them anytime I need plumbing work in the future and highly recommend them based on the quality of work and the level of professionalism. Thank you for doing everything so perfectly!

BI

Big T

The Family Plumber was Great!!! Josh, Robbie and Stephen, really did a great job! They repaired some piping, replaced my water heater, installed a toilet, and installed washer and refrigerator hook ups for me. I called three different plumbers and this company sent Josh to give me a bid. He was the only one that took his time to provide me with a thorough and competitive bid. Once the work started, they were all friendly, had positive can do attitudes, and were contentious to clean up after themselves. It was clear that they take a lot of pride in their work and keep the best interest of the customer in mind. I would highly recommend this company to anybody needing plumbing repairs. They really do stand out compared to their competitors.

A

Anonymous User

Very fast response in the time of need. I higly recommend this company they always do a great job and they are very acomindating

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