Caliber Collision

Reviews 3

VE

Veronica Castro

I am very disappointed in the quality of workmanship that was done to my vehicle. My vehicle was in and out of this location for about 3 1/2 months and my car is now being sent to another body shop to have the repairs completed and redone. In the beginning, I was getting phone calls as to when I was able to go pick up my vehicle because it was done. Once a time and date was scheduled, I would receive a phone call that the car was in fact not completed. There was dirt in the paint as well as orange peel throughout the vehicle. The body was not aligned, shrinkage in the paint, headlight lenses where buffed and eventually had to be replaced. The gas door was not aligned, then was not able to be opened and then eventually replaced as well. The hood had to be replaced due to a spot of paint shrinkage. miscellaneous parts were lost and had to be replaced. the last attempt to allow this company to correct their work was a big mistake! I was told that it would only be a couple of weeks in the shop. well almost 2 months later, my vehicle was rushed out of the shop because I asked the shop to rent me a vehicle for the remaining amount of time that they would have it due to no longer having my other vehicle available to me. I had the rental (3rd row at my request because of 4 kids under the age of 12) I was then told that my car was complete and needed to be picked up because the boss needed to return my car back to me because i was in a rental at their expense for a week already. I was asked to go over the vehicle and get back to them if there was any problem. the following day I noticed that they chevy emblem on the grill had fallen off, the in side panel of the doors and truck were glued back together and now falling apart. some paint was chipped off. I had emailed caliber asking how to move forward with have the paint addressed and I was told, "i got the pictures, thanks" it has been beyond upsetting not being able to have my car fixed correctly. My insurance (STATE FARM) recommended this place the day my vehicle was vandalized and I had trusted a company that was this big to be able to handle this kind of job. This is their job to repair auto body work. we have involved the regional manager as well with this situation early on. unfortunately this was not of any help. I will never recommend this company to anyone ever.

JA

Jay Holmes

The staff were very friendly and helpful except for the fact that it took them almost a month to notify my insurance company that my minivan was totaled. They made promises about timelines they did not keep.

AA

Aaron Rosales

Great customer service from employees keep you in the loop on what is going on with your vehicle

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