Planet Auto Repair & Muffler Service

301 El Camino Real, Menlo Park, CA 94025, USA

Address:	301 El Camino Real, Menlo Park, CA 94025, USA
Phone:	+1 650-328-0287
Rating:	4.4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 19

Reviews 19

Richard Turlington

We can here for a smog and for the most part everything was good. A couple of pretty major flaws in my book though: 1. When my car is ready, call me. Just like another reviewer experienced, they let my car sit there all day completed but failed to call & notify me. When I called to ask the status (after much holding on the line - theres a lot of this) they seemed to take the position of, "well arent you going to come pick it up?, we close at 5:30pm." Had I KNOWN my car was done, I would have GLADLY had it back HOURS ago. 2. Rudeness on the phone. Yes, they are mechanics but being that you interface with customers you SHOULD have some ability to speak to people and a reasonable sense of etiquette; that is IF you want them to come back. In all fairness I was happy with the work completed and they were informative and patient with me & my questions. I would gladly bring me vehicle back here for service (and probably will) in the future. Prices were MORE than reasonable, especially considering theyre in MENLO PARK.

Janis Welch

LOVE. Love, Love this place! They always repair my cars in a timely & cost effective manner AND give me a ride to work! But the true testimony to their integrity is the extra mile they go when theres no money to be made. Last month my daughters car broke down in Arizona & Clay helped me judge whether she was getting good advice from the mechanic in Phoenix (she was, thank goodness) which really put my mind at ease. Then today he was happy to help me in my decision about which auto body shop to choose when my car was rear ended and needed an insurance estimate & repair work. Having a mechanic you can truly trust is a Godsend!

Anonymous User

I have been a customer for over four years and am always happy with the service, quality, and honesty I receive at Planet Auto. The shop was referred to me by another longtime customer and I have never been disappointed. As a woman who does not specialize in car mechanical issues, I have always been treated with integrity, respect, and helpfulness. I highly recommend them for all makes, models, old or new cars. Fantastic operation and always worth every penny! Thank you.

Anonymous User

We called 2 days in advance to set up an appointment (they had a great coupon), came in 15 min early and they were backed up 2 hours! It was difficult to find a place to legally park your car. After waiting for 2.5 hours we get a call saying one of their machines broke and they couldnt perform the service. I realize that things happen, but they didnt offer any kind of compensation for wasting our time. I wont go back.

Anonymous User

I had the folks at Planet Auto overhaul my 95 Ford Explorer with ~200K miles and the work was done quickly for a very reasonable cost and very friendly and professional service. Ive waited over a month to post this review to see if any of the existing issues came back and its still running like new, and Ive brought my other vehicle to them as well as theyve now gained a customer in me.

Carter Trout

I have been using Planet Auto for years, and I always have a great experience. They dont nickel and dime you, and they are very reasonably priced. They are honest and I trust their judgment completely. I now live 30 minutes north, but I still drive down to them for service and oil changes.

Anonymous User

I CALLED THIS PLACE FOR A QUOTE AND THEY QUOTED ME ALMOST 3 TIMES AS MUCH AS ANYONE ELSE. REGARDLESS OF HOW GOOD QUALITY OR SERVICE IS, NO ONE SHOULD OVERCHARGE BY THAT MUCH. IM NOT SAYING DONT GO WITH THEM, BUT SHOP AROUND. IN TODAYS TOUGH TIMES WE ALL HAVE TO BE CAREFUL OF A RIPOFF.

Anonymous User

Planet Auto really has the best service in town. They have Great prices they have AMAZING technicians. They made my Old BMW drive like it just rolled out from Germany. The team at Planet Auto are extremely knowledgeable about cars. THANKS PLANET AUTO!

Kathleen Devlin

Needed a new battery and a $2 part for my 25 year old car. They had me out in 15 min with the battery. Came back 1 hr later for my special order part-out in 5. Fast and friendly for my emergency repair.

Anonymous User

Rolled in on a flat, and I was out in ten minutes on the same tire, with a smile on my face, a laugh, and only $15 less in my pocket. So lucky to have happened upon these guys, theyre great!

Alex Sliwinski

Great Service! Got me in for a smog check the next day when other places in Menlo Park said it would be weeks. Will certainly be coming back for any work I need done on my car.

adam gouldthread

Ive known Clay since high school- he a very rare person- its never been about the money and always been willing to go out of his way to help- Im blessed to know him

Arden Wells

I took my car in after getting recommendations and reading great reviews. This is a trustworthy, honest place where customer safety is their top priority.

Christophe Mallard

Fantastic service. My fan belt had died and they helped the car into the garage, ordered the part and I got my car back same day.

Joey McDaniel

Weve used Planet Auto for years and we have found them to be honest, fair, efficient, and fantastic.

Anonymous User

Amazing deal and service for an oil change. They rotated my tires as part of the deal!

Randy Raynor

Needed a battery, got one quick, at a reasonable price.

Chuang Wang

Super friendly boss.! get real stuff done

adam gouldthread

Very, very honest, WOW!!!