Holiday Cleaners

146 W Calaveras Blvd, Milpitas, CA 95035, USA

Address:	146 W Calaveras Blvd, Milpitas, CA 95035, USA
Phone:	+1 408-719-0702
Rating:	2.8
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM Closed

Location

Photos 2

Reviews 4

David Khoung

Ive been dropping off dry cleaning at this location for a few years now with no general issues with the dry cleaning, except for them occasionally not having my dry cleaning ready on the date that was promised but no big deal. I owned my own dry cleaners for about four years and understand the business very well including the tailoring aspect. Last Monday I dropped off two of my expensive Italian suits and one pair of pants for tailoring and dry cleaning. The lady who took in my Tailoring explained that some of the rips at the seams can be repaired but you might see the thread line. The tailor seemed like she knew what she was doing but I would definitely say shes not a master tailor. I worked in the mens suits department at Nordstroms for a few years and worked with Master tailors who have 50 plus years of experience. She added everything up and the tailoring came to only $18 which was a pleasan surprise. I needed 2 trousers to be re-hemmed at the cuff. $6 dollars each. Another pair of trousers needed two rips at the seams to he re-sewn. $2 each and one more of my suit pants to have a rip repair as well which comes to the $18 total. They said it would be finished by Friday. Unfortunately I was not able to pick it up on Friday and came a week later on Monday but apparently she was not done yet. She said there was one more pants that needed to be finished. I told her no problem Ill come back later on today if that is ok, she said fine...and then, for some reason she grabbed the trouser that was not finished yet and lay it on the counter to show me what she needs to finish and thats when I noticed a huge half dollar size tear towards the seat area my pants nowhere near a seam. I asked her whats going on, why is there a big rip in my pants. To my surprise she said that was already there. 100% if that was there I would have noticed it and I would have not dropped off my trousers because any type of rips or tears that are not on a seam will require a reweaving which only a master tailor can do. She even contradicted herself and said a correct fix like this would cost anywhere from 50 to $100 so it proves that this huge rip was never counted in the tailoring cost which also shows that it was not there when I dropped off the pants. I would have never dropped off these pants to a dry cleaners tailor if I knew It could only be fixed by a master tailor and it would have cost quite a bit to fix. The owner was very rude and said that theres no way that she would have been able to make this tear. She accuse me of lying which as a customer Ive have never encountered. Even her co-worker kept on apologizing to me because she knew that the owner was wrong. If I realize this is how they treat their customers when there is a discrepancy, I would never have dropped off any of my items here. I recommend to never use such a dishonest dry cleaners who ruin your clothes and blames you for it. As a previous dry cleaners owner, I know accidents happen but you have to take accountability for your business instead of blaming the customer. You are better off dropping your clothes off at a different dry cleaners as this one does not believe in any type of customer service or honesty. This review would have been a zero star but unfortunately I have to give at least one star.

Anonymous User

She gave us the wrong pants twice already and it is sad to say that this place lacks quality customer service. I hope the other person still has my pants!

Wilson Wai Lun Fung

This place is cheap, professional. Mostly importantly, they open on weekends!

Anonymous User

Decent but unorganized