Wheel Works

Address:	2 N Abel St, Milpitas, CA 95035, USA
Phone:	+1 408-755-9830
Site:	local.wheelworks.net
Rating:	2.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 15

Reviews 19

Katharine King

Ive been a customer with this store for more than 12 years, although sometimes they did this or that thing not so great, but over all they did fine job with my car. But this time these guys did something really over the edge. I went into the store told them I need to replace my rear tires. The guy, Michael, who went to look at my car came back to me insisted I need to change all 4 tires. I told him the front tires actually only 2 years old, and I did not drive too much in the past 9 months b/c I had a car accident, so I think those two tires are good enough for a while. But he kept telling me that I need to buy 4 new tires even I also talked to they store manager. After I went back from coffee, I found they changed my front tires which were good ones, but left the almost dead tires(rear ones I told them to replace) still on the car. And they told me its misunderstanding. I asked the store manager to check when I had the front tires changed last time, he said 2014, and those tires millage are about 30K now. And he said the reason they changed my front tires b/c of a safety issue, they were doing that b/c of considering my safety. (Excuse me, you guys left the dead tires on the car b/c you are considering my safety.....) Then I said, if the front tires are need to be replaced, they should be covered under warranty? Then he said: " oh, these tires have problem b/c of alignment." I told him when I replace the tires last time, I also had alignment done at same time. Then he said:" 30K millage in two years is unreasonable". Im speechless now......

Susan Prow

I rented a car and thought that my roadside service would assist me. When I discovered I had a flat, my insurance company left me stranded for hours, charged me for a service that I never received and accused of something that didnt even occur. I was hours from home and very upset. Pete at Wheel Works changed the tire and assisted me immediately. He even checked the car and assured me that I would be able to get home safely. He went above and beyond while showing kindness and compassion. I am extremely grateful. I highly recommend Wheel Works.

Anonymous User

Wheels Works lures people in by giving free rotations. Everytime I go to have my tires rotated they tell me I need something done to my car; brakes, shocks, belts. I decline their expensive repair estimate and go to my mechanic. He tells me I have over 50% on my brakes and shocks, belts are fine. Dont trust them. They sold me tires with 80K warranty. The tires only lasted 50K. They said they can only give me discount on new tires. If I buy 80K warranty tires, they should last for 80K. I repeat dont trust them.

Anonymous User

This shop is a complete screw you over shop. They lie to get you to buy tires and refuse to service you afterwards even if you have warranty. They will tell you to buy more warranties for flat tire in the end they will not even fix a hole with a small nail. BE VERY MUCH AWARE. I HAVE NEVER BEEN TO ANY SHOP THAT HAS SUCH AWEFUL SERVICE. IN REALITY IS NO SERVICE AT ALL. THEY WILL JUST TELL YOU TO BUY NEW TIRES.

Steve Kelem

Ive shopped at Wheel Works since the mid 1990s. Theyre honest and do good work. The employees are friendly and helpful. WW is a chain, so you can get tune-ups, alignments, and balancing, and repairs almost anywhere.

Anonymous User

2 cars in the bay, parking lot empty, one customer waiting. It will take 3 hours for oil change since I have a coupon......wheel only con artist works....should be the name of business.

John Splawn

Been several times for several cars, always prompt service, accurate quotes, and professional demeanor. I plan to continue shopping here for tires and tire related services.

jamal khan

Made an appointment 1 day early for oil change and when I got there they said you can come pick your car up after 3 hours. Whats the point of making an appointment?

nojin bae

Though fire -stone tires were rather costly, theyre sturdy. (My family member who replaced tires there, is busy & lazy. Thats why I myself wrote this)

mr wiggles

Oil change took an hour. Came in with appointment. I couldve gone to Wal-Mart and waited the same amount of time for way less.

Ernesto Arteaga

Just called to see how long for an oil change. The guy told me about 3-4 hours. Oil change can be done in 30 mins at home....

rsharma04

Great place for tire rotation, alignment and install. Also friendly workers, explain in details and offers great Warranty!

C Hui

if u have time, go there, 5H+ for just fixing the flat tire, BIG mistake! take your money else where!

Jeongmin Jeon

I went there for flat tire. 7:00AM at opening. It was done in an hour. Not bad.

Anonymous User

They refuse to take appointments and force you to walk in as early as possible.