FedEx Office Print & Ship Center

935 W Huntington Dr, Monrovia, CA 91016, USA

Address:	935 W Huntington Dr, Monrovia, CA 91016, USA
Phone:	+1 626-357-7267
Site:	local.fedex.com
Rating:	2.8
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 33

Reviews 12

Bob Ruffing

A package was sent to me via Fedex. I needed to return the package to the seller due to the wrong size (shoes). When I went back to fedex to ship them back for a new size in the same box they were shipped to me in, Fedex told me they were unable to use the box I was using because it was not a fedex approved box(perfect condition & had a fedex label on the box from being shipped to me). When I asked why I couldnt use the box when it had obviously been shipped to me in this box? There was literally no answer in terms of why I could not, the staff members automated response was I have a box that can fit your item. Sounds like a ploy to increase customer averages buy not allowing them to reuse a box that had been clearly shipped by Fedex. I had already anticipated paying 175% mark up on tape to seal the box. Had Fedex enforced this policy upon the first shipment, I would have used that box and this review would not have been written because it would have been an acceptable box (inconsistent company policy which leads to unnecessary expenses for the consumer). I was even open to the fact I had to purchase a box, the employee told me she a a box that would fit my item. We place my box in the Fedex box which fit snug with a little wiggle room. The employee to me she would have to require that I purchase a filler (air bags or styrofoam peanuts) so the box within the box did not move. Fedex was now asking for 3 purchases tape, box, and packing materials and I had not even paid to ship the item. I politely voiced my concern with this and the employee did not apologize for then inconvenience or even make and excuse like "Sorry, company policy". They just stood there and told me I could ship it with a different company if I wasnt willing to ship per their standards. Needless to say there is a small chance I will use Fedex again instead of their competitors. In the even I do return to a Fedex store it will not be the Huntington location in Monrovia.

Anonymous User

Since Kinkos is the first obvious place to get digital files printed on oversize paper, this was the first place Ive tried getting my layout projects printed. Its cheaper to have the staff print out your files rather than being charged $0.25/minute to use one of their computers, but you have both options. Since I dont want to have to deal with their slow staff more than I have to, I usually uploaded my files to the Kinkos website and picked up the project. Sounds foolproof, right? For some reason, their server messes up the print job at times and prints out a previous file Ive uploaded to the system. Yes, I always check the preview, and it always looks fine, but when I go to pick it up, its a previous file! Of course the staff claim they cant do anything to help me, since all they do is print out the .pdf Ive uploaded, so Im out $5 when it happens. The first time this happened, I thought I must have made the mistake, but it happened again yesterday and Im absolutely positively sure I uploaded the right file (its got a different name to boot!), and I know I checked the preview carefully. I suppose if I wanted to be thorough about it, I could take photos of the preview from my computer screen and show them theyre in the wrong, but I dont want to support their business anymore. Itll be a bit more work, but Ill find an independent printer in the area instead.

SC Wood Designs

Came in with a smile, left with a very bad impression. The manager Tim refused to accept my packages. He was very rude and was shaking my boxes around saying there is loose stuff inside. He also complained about the boxes not being shipping boxes and hes not going to accept them. Apparently FedEx has a threshold on what type of packages they can accept in the stores. Whatever happened to customer service? Both the FedEx stores on Flair drive accepted my packages and offered to put my box in one of their boxes free of charge and shipped it out for me. Looks like Tim can learn a thing or two when it comes to customer services from the employees on Flair drive. Store#P0CK0 Employee#2626562 was awesome and went above and beyond the call of customer service. They are always nice and friendly and do the job right! Attention Tim from the Monrovia Store located at 935 W Huntington Dr, Monrovia, CA 91016, you need to really work on your customer service skills. Whomever promoted you to management needs their head examined.

Zewdu Gebreyes

I received a FedEx prepaid label for a return item. I took the item with the same package to this office. The employees told me that they cant take this package as it is not clean and has a little bulge on one end. I told them that I received the same package in the same conditions. Unfortunately, they were not courteous or professional. I walked out and went to Pasadena FedEx by the Lake and Colorado. I was served appropriately and no questions were asked. I doubt FedEx instruct their employees how to sale their boxes and foams. If not, this office employees needs customers satisfaction training.

Manny Arenas

Delivery guy doesnt ring your doorbell, leaves a note where you can check and sign for the package to be left at the door and attempt to deliver the next day. On the next day, he doesnt ring the bell or knock on the door and leaves a note with no sign tab. Do frustrating when you need your package and the delivery person doesnt do his job well or too lazy to hit the door bell and wait for the client!!!!!!! So freaking furious at this location!!!!

David Grimes

Nonchalant customer service never makes for a good impression. The woman at the desk just ignored us as we tried to get help with our order. She didnt give us any information on how long it would be until she was done with someone else who wasnt even present. We went to Staples instead. That being said, have printed here in the past with no problems. Best if you bring your own paper!

Califano Alfonso

So freaky.selfish they dont care about the customer i had to discuss many time aboutvthe package they try often to sell the package service ..they lost one of my package and i ve never heard from them about it..so thats been the answer call the customer service....we pay money good money and a lot money too we deserve a better service

Kiley Theiring

Dont waste your time here. None of the self-service printers worked, the staff were incredibly slow to "help," then werent able to fix it anyways and didnt care or offer to help behind the counter.

Robert Lizarraga

Bad customer service. If I need help at the beginning, you think I would help to the end. Just to get me going on my day quick. Left with out sending my boxes.

shevan Mertex

Horrible service . Employees are so slow . Yeah help the self service sections instead of servicing the drop off shipping line . Wont be back

Tania Thompson

They have never been unhelpful. My issue is more with FedExs rates for using some of their services in their shipping stores.

Bradford J. Salamon

We pack & ship paintings through them frequently, and the staff is so helpful and nice. They are really great!