FedEx Office Print & Ship Center

467 N Azusa Ave, West Covina, CA 91791, USA

Address:	467 N Azusa Ave, West Covina, CA 91791, USA
Phone:	+1 626-966-4850
Site:	local.fedex.com
Rating:	2.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 31

Reviews 4

Michael-Jaybee Pe

As one of my satellite location for shipping, Ive been personally coming to this particular office ( 467 N Azusa Ave West Covina, CA 91791 ) for about 10 years now... even back when they were still KINKOS. Today would have the be THE MOST UNPLEASANT visit I have ever had. The manager MICHAEL, was the one at the counter helping me, I had packaged up a shipment containing payroll and used an airbill, I turned around to throw away a trash as I do not want to add to what was already on the dirty floor and when I turned back, this manager ripped apart the airbill. And when I asked what are you doing, he simply replied, we dont use airbill anymore ( NOT TRUE confirmed by another manager at a different location and also confirmed by 1800GOFEDEX) So I told him well no I need you to use that airbill with that TRACKING number. Its what I had already recorded and submitted to the company. I cannot change it and the people at the office where Im sending it to will not be able to change it easily as we ship and receive packaged in the thousand per day. He told me he will give me a new tracking number. I told him thats not the point. you didnt have to rip the airbill YOU COULD OF ASK FIRST and tell me I cant use them. He said well I can e mail you the tracking number. And I said thats fine but YOU DONT JUST RIP OFF THE AIRBILL WITHOUT ASKING. I NEED THAT TRACKING NUMBER, I could bring this to a different FED EX office or CALL and have it picked up in which YOU WILL HAVE NO CHOICE BUT TO ACCEPT IT... Since im using my account with fedex I could just leave this package on the counter so what would of happened then, I would not have the correct tracking number because YOU would rip it off and change it. And said That is correct, you will not have the correct tracking number ( AGAIN ALSO NOT TRUE, CONFIRMED by another manager at a different location and 1800GOFEDEX, both informed me that they will have to use the tracking number on the airbill. they cannot change it without our knowledge first. ) This MANAGER, MICHAEL, is just being stubborn and have a POWER TRIP ( and that using words trying to keep this message rated PG. ) MICHAEL, If you are reading this and I hope you do see this, YOU NEED TO LEARN SOME MANNERS AND learn how to PROPERLY EXECUTE HIGH QUALITY CUSTOMER SERVICE. You are not FIT as a manager. Some of your employees that I have encountered are better fit for your job tittle. I believe the whole thing was captured on your security camera so you can deny it all you want when your corporate office calls you and investigate. Im sure they don not want to lose a multi-million dollar account because of YOU!!! Have a wonderful day!

Javier Marrufo

Nice, clean, and very professional sorted out FedEx location. My only issue was the manager conversing with clients in a not so professional manner. I was in line for returns that were already affixed with FedEx returned labels. The woman in front of me had some questions and, from what I presume was the manager, was vague and to some extent, not answering her questions fully. In essence, the woman was shipping a belonging and she did not have it boxed. The manager kept stating the FedEx box price without emphasizing what other services were available and also that the woman was more than welcomed to package her item in her own box. The woman just gave up and bought a box just to end the confusion and get her items shipped. When I turned in my items, he weighed them and gave me my tracking number receipt. As I walked away he called me over and began to explain to me that I cannot ship any loose items, and that FedEx would not allow to have those items shipped. I had explained to the gentlemen that the package was received, by FedEx, in the same manner. I did not open the box. I merely placed the FedEx return label on. He stated the same thing several times, with each time my telling him this was the way I received it. And, if there was an issue, it should be addressed to corporate, or the distribution office. He smirked and stated that "I am not getting it". Then telling me he would have to open it so he can package the loose items properly and that I would be charged. I stated that I would not be charged because I did not open it, and I am just returning it. If anyone is to be charged it would be the company who shipped it. After which he asked for me to follow him so I can see him opening the box to wrap the internal items and ensure nothing was done wrong. I simply stated that it was ok, he can proceed to package the items as he sees fit. He thanked me and I walked out. In a customer driven world and economy, I firmly believe this gentlemen could have and should have handled the situation better. I am in no way upset, nor remotely angry. Just hoping reviewing my experience. Hopefully, this was an isolated incident.

Anonymous User

Not much of a complainer, but had a horrible experience with FedEx Kinkos, I know Kinkos reps had nothing to do with it, but since names are together I just wanted to pass this important info to the consumer. I had Laker tickets (we know how expensive they are) and sold them through StubHub, and since my work was a few blocks from this facility, I always pkg and drop off my sold tickets to this location, with receipt in hand. I always get a receipt, but since the FedEx employee was not in front of the register ( I was in a rush), I did ask the representative loudly if its o.k. to leave up front, they said it was o.k., about 2 months later when the game was approaching, StubHub kept calling me asking where the tickets were at, the buyer never recvd them, they said to call FedEx and FedEx took a report but later denied any claim cuz I DID NOT HAVE A RECEIPT. I will never go to that FedEx Kinkos again, its obvious what happened here, every time I pass through Azusa location I cant get that bad taste off my mouth!!! Not to mention that StubHub has a satisfaction guarantee and guess who gets stuck with that demand? ME! I lose my Laker tickets, StubHub check, and pay extra to meet the satisfaction guarantee. Again, Im not one to report stuff, cause I use to run a business, but buyer beware.................I hope this valuable info helps, and learn from my mistake.

Antonio de la Torre

Went there to shop a hard drive to a studio for work. I asked if they could look up my account and add bubble wrap to my shipping order. The guy behind the counter said that he could not look it up for me (its been done at other FedEx Ship Centers). I asked if he could help me find my account number on one of the computer station (I didnt know at the time where I could find my account number online) and said he couldnt do that as well. He then suggested that I used an old shirt to protect the hard drive, which is totally ridiculous if I am sending out a hard drive from a business. This place was the most unhelpful Ship Center I have ever been to. After I found my account number, I added the bubble wrap and was able to ship my package, no thanks to any of the employees, Overall this place is a waste of time with a rude and unhelpful staff. Avoid this ship center at all costs unless it is absolutely necessary.