El Pollo Loco
| Address: | 24805 Pico Canyon Rd, Newhall, CA 91381, USA |
| Phone: | +1 661-222-7150 |
| Site: | elpolloloco.com |
| Rating: | 3.9 |
| Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM |
Location
Photos 100
Reviews 63
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Cynthia M
The food is always amazing, however, the one time we decide to do an online order because it was going to be a large catering order, it was a mess. Obviously, I have to take info consideration that its Easter Sunday and theyre busy BUT I had received a phone and email confirmation of my order, yet, when I arrived the full order wasnt ready AND they tried saying that tortillas werent included... Hmm... Yes, they were, I had to pull up the email invoice and show them that I had selected mixed tortillas, which is an option online btw... Im not going to stop coming to El Pollo Loco, but I will reconsider when choosing to place large orders
ST
Stephanie corvino
I completely stopped going to the location off the 5 freeway @ Lyons. EVERYTIME ( in the Drive Thru ) I order burritos, there is barely any chicken. The burritos are stuffed with mostly rice. I thought perhaps it was due to how busy this location was, running short on chicken. So the last time I went, I made it a point to look inside and the grill was full of chicken. When I got home -- still had the rice-filled burritos. I think they serve the walk-in crowds better, since they can go back to the counter and complain. Once I get home, theres no chance I am going back to complain at the counter. Pretty sure thats the game here.
JO
Jose daniel Velazquez
this place has the worst customer service i have ever experienced in my life i asked for a chrese enchilada plate with no sauce and first i got in return a cheese enchilada with sauce the second time i got a.chicken enchilda with no sauce so i returned the food and finally i got what i asked for but in a rude way!... i am appauled
A
Anonymous User
I was greated right away.... Great service and fast too.... I loved it.... Great and healthy food.... If your looking for.something fast tasty and healthy go to this pollo loco..... I was amazed that a fast fokd would have this wonderful service.....i am coming at least four time s a week....
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L Kellner
First off: free WiFi. While big chains like this have very standardized food and decor the management/ownership of this El Pollo Loco is doing something right. The customer service is top-notch - definitely more than Im entitled to while buying a filling and nutritious meal for $5
AP
Apolonia Navarro
Ordered lunch for a work meeting. As usual the order was incomplete. The management was less than helpful. This tends to be the issue every time I ordered from Pollo Loco; either its wrong or incomplete. I stopped going to Pollo Loco.
JE
Jerry Fischer
Very disappointed in this order. All 24 pieces were over cooked and very dry. Also, my order was not ready when I arrived at my requested time. It had not been filled even though I had ordered it online the night before.
PA
Patricia Quintero
Very good service! Very friendly. The guy who took our order came around to the tables and offered to refill our drinks, throw away our trash, and offered us mint candy and toothpicks. Thank you guys for your service!
BR
bryzz tortello
i stopped coming to this location for about 2 months now. eveyrtime i come here is an issue with my order. I either get rung up the wrong amount, or they give me the wrong order, or my food has a big bone in it.
JE
Jeffrey Alston
Its a good thing their chicken is awesome, because its a horribly run company. They are disorganized and regularly run out chicken during peak hours... you know like at dinner time and lunch time.
KE
Kenneth Sklar
Great tasting chicken. Otherwise the dining room was dirty, both floor and tables. And there was no ice tea available at the dinner time. They need a full time person to clean.
AN
Andrew Estrada
Glad theres a Pollo Loco on both sides of town, but this one gets super busy and the parking lots hard to get into sometimes. Still, they have great food and excellent service!
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Ms.g
I was on my work brake, is only 30min and this El pollo loco is about 10min away both way so I need my food fast .And I got it fast and made back to work on time, tk
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Vic Estevez
gotta love the way they season their chicken here. it does taste like an authentic latin flavor the way we like to eat our chicken.
LI
Lindsay Bowley
This was my first time eating here and I ordered the wrong meal. They took it and replaced it with the meal I wanted. Thank you!!
A
Anonymous User
Im not a big fast food eater but this place has good chicken. Ive never eaten in the restaurant, I only use the drive- thru
OC
Octavio Zamudio
Pollo loco me gusta por su comida delisiosa
BR
Brian Blades
Great food, extremely slow service. I would go more often, but waiting 15 minutes for a burrito is ridiculous.
WA
Walter Saravia
Buen lugar para comer muy tranquilo.
DA
Daniel Groot
Everything was great! Good service and dependable food. Wish a bathroom had a changing table though.
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Ruth Douglas
I didnt like the Avocado Chicken Burrito, but clerk Miramar was nicer than normal. Kudos to her.
JA
Jay Ruiz
El Pollo always satisfying. Just dont get their salad. The chicken in their salad is really dry.
KA
Karla Guzman
I love the food from el pollo loco but this one needs to clean their bathrooms more often
CA
Carmen Gomez
Always great service despite being an extremely busy store. Friendly helpful staff.
MA
Mario Barrientos
Really busy and only one person working the cashier, one cooking... Food took a while
BI
Bill Elliott
Little hard to get to, but it is always worth it. Great bunch of people to serve you.
GE
Gerry Saenz
A bit small for a Pollo Loco restaurant. Inside was clean and service wasnt too slow
MA
Marco Villegas
Original sabor Mexicano
AL
Alex Cheng
Typical El Apollo Loco food and services, nothing to praise or complain about.
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charlotte boon
Good, has mixed up my order once or twice but the food always tastes great.
SC
scott garrett
Not the best Loco, not the worst. Chicken was way over cooked and dry.
CH
Charles Charlesa
I eat here frequently. The place is clean and staff is friendly, thanks
OS
Oscar Rios
Great service... I want to hire the manager myself for my company. :-)
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Jonathan Llanos
Rápido y limpio
ST
Stephanie Gonzalez
Muy bueno todo
MI
Miguel Angel
Delicioso
EN
Enrique Orozco
El mejor
MA
Marlene hertz Hertz
Food n service is great here. ..nice freeway view!
NO
Noah Rodriguez
Love the chicken and the friendly staff.
JE
Jeff Johannsen
Food was fine. Service very friendly!
A
Anonymous User
Its very good for a fast food place.
DA
Daniel Vargas
Small place, but clean. Good food
ST
Steven Bradbury
Great food for a very good price
DY
Dylan Ingersoll
Hidden but great food as always
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Isaias Salgado
I wish we had more pollo locos.
AL
Alexandra Gonzalez
They take forever. Foods good.
KE
Kevin Vensko
Really crowded during lunch.
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renee smith
Fast service and good food
ZI
Zio Guillo
Excellent service loco !!
HA
Harry Myhre
Great grilled chicken.
EL
Elva Viilla
Yummy! Perfect lunch!
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Hernita Shanty
Great great !!!!
GA
Gabriel Perez
not cooked well
JU
Juan Gomez
Best food ever.
SA
Samantha Hatch
love the food
TR
Troy Clewis
Slow service
JO
Jose Cacao
Very good
PH
Phil Brown
Delicious
MI
Mina Bareh
Love it
MI
Mike Simpson
The best
CA
carrie b
Bizzy
RI
rianna Valenzuela
Good
RO
Robert Shannon
Ok
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