Public Storage

4900 Roseville Rd, North Highlands, CA 95660, USA

Address:	4900 Roseville Rd, North Highlands, CA 95660, USA
Phone:	+1 916-900-1129
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 18

Reviews 10

Mac Luvin

Ive had my unit seventeen months now and I couldnt be happier with my choice to store at this facility. Ive had a couple mishaps, through no fault but my own like when I lost my locker keys around Christmastime. Fortunately I found them. My other mishap was just last week. It was close to 7 when i arrived and I was in a hurry so while Im moving boxes around the bottom of one gave way and several glass baking dishes crashed to the floor and shattered inside my unit. It was awful. I learned that evening that the staff walk the entire property several times a day like clockwork. I needed a broom[so I headed to the office to ask if I could use theirs. No sooner than exiting my building I see Christina, the manager. and she is holding a broom and dustpan. She heard the ruckus as she was doing the security check and came to check it out. The quick thinking to bring a broom spoke volumes of her character. It may seem a minute act of kindness to some but for me, on that particular day, Christinas outstanding customer service saved me a ton of stress. Thanks again Christina, YOU ARE AWESOME!

Alexia Lieberstromm

January 3, 2014 Dear Public Storage: I have had a unit since November at the roseville road, north highlands, CA location #20214. I want to give a big "Thank You" and thumbs up to my Tres Hermanas, Michelle, Kae and Christina. These ladies individually have strong positive work ethics and great interpersonal skills. They work well together as a group and individually.I have had a chance to talk to each individually, and they all are incredibly hard working moms who all have great leadership qualities and are confident in their individual strengths, but also are very supporting of each other and that lends for a really positive and super charged energy in and around the office and these girls are knowledgeable, friendly and have all the answers to all the questions regarding the who, what, where, whens and whys of the facility! YOU ROCK LADIES!! Keep up the good work, and keep working well together, u r a great team!! Sincerely Erica Lieberman

Kimberly tadder

The staff are very nice and friendly. I have 2 reasons for giving a low rating. 1. The restroom which USED to be open to the public now has a restroom sign on the door, but is padlocked and not available for storage renters use. So for the past month or so, whenever I go to my unit to go thru it I have to either leave what Ive taken out outside of my storage or try to hurry to put it all back into my unit (which is a large unit FILLED) and drive to the Starbucks or Panda Express on the corner before I piss my pants. 2. The dumpsters are locked now. Have been for almost a week. I see no point in this. Its like the people running the facility want it looking trashy by making their customers put their garbage BY the dumpster. Just a FYI, thats how it looks. Trashy. These 2 problems are very rude inconveniences that make me want to take my business else where and not recommend this facility to anyone.

Doris Jones

My experience at Public Storage was one of relief. Kae and Michelle made it easy to work with them and not being pressured when what I consider valuables are in their storage facility. Bad experiences in the past led to unjustly relinquishing me of my storage when all I wanted was my personal pictures and paperwork. When the storage (not Public Storage) is going to auction my things anyway, why not take at least half of the storage cost to get my baby pictures and classwork, sport medals, etc., priceless memories. To think that all the person who buys the storage is going to do is throw those things in the dumpster was disheartening. I am ranting because you can guess that it has had an impact on me. But Public Storage made it easy for me to downsize if needed be and made it a simple process to move out. Thank you very much.

Cale Moorhead

The manager here (Heidi) is simply wonderful. Every problem I have had has always been quickly and kindly solved due to her knowledge and patience. The entire staff is knowledgable, friendly and helpful. Heidi and Sierra are the 2 who have been most involved in my problematic move-in and within the facility. The grounds are clean and these ladys keep everything running smoothly 24/7. The prices for their storage units are competative (well worth it too) with rules invorced and grounds kept clean. I highly recommend this location of Public Storage for anyone needing to store a few extra items or an entire house.

Paul Kelly

Setting up my storage in advance on-line made the selection of a storage facility easy! When I arrived, they were ready for me and they showed me the storage spaces they had available, which was what I had in mind. It was spotless, with no signs of insects. Access is great. I got all the necessary papers taken care of, including auto-payment on-line so I need not worry about being late. It just gets paid on time! The property managers, Linda and Christina were very polite and helpful, making this a great experience.I would highly recommend this facility to my friends, should they need storage space.

Reesey B

Heidi & Earleen are by far the greatest Public Storage people Ive ever met m my transaction went so smooth I cannot even believe how easy and smooth Heidi made it for me and I would recommend this public storage only not the other ones cuz Ive been to the other ones I checked like 4 of them before I got to this one and this one was nowhere near where I was but I did it because Heidi. Obviously doesnt matter which facility cuz theyre all the same and what have you but its the customer service. Ill tell you that It dont matter where Im at Im coming back to this one

Deanna Van fossen

While entering the public storage establishment my van died. I was later to find out it needed a timing belt, but while I was there, Michelle, was kind enough to allow me to park my vehicle until I could get a tow truck to tow it out of there. Its people of this caliper who show a caring attitude and great customer service that we need in positions of this type. I came back a few days later and she even asked how it went and if I had gotten my vehicle repaired, its so comforting to know there are people who still care. Thank you, Michelle.

Wedge Ruffen

My boyfriend and I were looking for a storage during this stressful time of moving houses. And we came into Roseville Road Public Storage and we met Christina and Kae. When we first walked in we were already irritated from looking at previous storages and their pricing. We mainly came in to look at the Public Storage prices on their units. So Christina urged the fact to go look at aunit so that we could get a better feel for the property. After discussing all of the features that Public Storage has, we definitely wanted to rent there.

C Campbell

Great facility conveniently located and well staffed. I had my doubts about getting a storage since the person I had talked to off site scheduled my appointment after hours. Seeing the postition I was in the manager offered to stay late the following day to ensure I got my unit. Great customer service , theres a lot to be said about someone willing to go above and beyond what they are required to do in order to accommodate a customers needs.