U-Haul of Downtown

Reviews 7

AM

Amber Kimber

Worst customer service ever! I had a "guarenteed reservation" and the trailer I ordered was not available. The people that work here have no idea what they are doing and aparently managers do not work on the weekends when most people actually move and need help. Once I was informed they did not have my trailer, the guy that was supposed to help me, had to call his manager to get me the $50 the website promises you for a guaranteed reservation. After standing in the office for over 25 minutes (not being told what was going on) I was offered a trailer at another location that would take me another 25 minutes out of my way to get to. The guy that was helping me here said they would give me the $50 on my card once I get to the location. So that almost made up for my wasted time and gas money. As soon as I leave the office, I get a call from the other location on Amber Ln. Who then tells me I actually dont qualify for the $50 guarenteed reservation because no one ever called me to confirm that they would have the trailer at my location that I selected! I told her it was not my problem that they didnt call me to confirm. I should not have to pay for their incompetence! She claimed my reservation was only made 1 hour ago so that was not their fault. I let her know my reservation was made YESTERDAY and I have the email to prove it! She then told me she would have to speak with her manager about it and she will let him know that I disagree that I do not qualify for the $50 guarenteed reservation and he will call me within 3 days. THIS PLACE IS SHADY AF! I WILL NEVER RENT ANYTHING WITH UHAUL AGAIN!!!!!

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JO

Jonathan Trexel

Wow, great service! Ive used this uhaul to rent a truck for in town moves before and was pleased. When I reserved a truck with a competing company for a one way move I realized my mistake with the hassles of long line wait times, full parking lot, and ticketing zones around the lot so parking my car all day was impossible. In addition the competition blindsided me with exorbidant property insurance coverage and threatened a $50 charge if I cancelled my rental. When i called uhaul to book with them same day, mark, the manager went out of his way to accommodate me, offering me a competitive rental price that matched the competition, comped extra miles to match the competition mileage, and offered uhauls standard but no less phenomenal low insurance rate of $15/day on a 17ft truck. He even promised to reduce my rental rate further if the competition gouged me with a $50 cancellation of reservation fee (they didnt charge me but wow, what a customer service on Marks part!). When I arrived the paperwork process was quick and both Mark and the other employee Raymond went out of their way to ensure my satisfaction without compromising thoroughness. And hey were genuinely nice to me unlike the worker at the competing truck rental business who answered phone calls while assisting me and told me to circle the block when I tried to park there. At Uhaul there was plenty of parking for the day both in the lot and on surrounding streets. I am now a lifetime customer of Uhaul, especially the Broadway Uhaul, for all my truck rental needs.

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DO

doua yang

Bad customer service from Manager Mark. I scheduled an appointment to have a hitch installed. I was the first customer on that day. When I showed up I noticed Mark, the manager, a lady (I think her name was Ashley), and another guy working on counting truck inventory. No one cares to bother greeting me so I just wondering around in the store. Few minutes later 2 more customers walked in. Mark finally popped in from the inside door. Ashley walked in trying to help us and Mark yelled at her that she should be outside doing trucks. 1st off: that is a bad manager. He asked me what I want. I told him I have an apt. I gave me my reservation # and name. He told me that it will be a 3 hour wait time. I told him that the 800 number that I talked to said it would only be 15 minutes, then he changed the subject and said that because of how many apt before mind that is the reason for the wait time. I told him I was the first customer and no one was waiting anywhere that I can noticed. He then gave me attitude and said yes my appt is the first of the day but it will still be a 3 hours wait time because of the time of the project. I told him installing a hitch does not take 3 hours. So then I told him I will just buy the hitch and I will do it myself. Bad customer service from Manager Mark. Avoid going there. Uhaul need to get rip of this guy.

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CA

caley long

I currently only go here to get frustrated and leave..I use to go here for propane but it doesnt seem like they want to fill tanks any more...If you can make the wait after pressing the "help" button (last visit i timed 10mins before I went looking for the employee that hid when I had arrived) then maybe an employee will come and help you..begrudgingly...Also, make no mistake, they close this place early regularly, and will be rude if you need their service after they do so, even if its their regularly posted hours (happened to me twice and my co worker once..the manager even got aggressive with my co worker..sad)..today was the last time Ill be going here...too many chances to act like a real business but failed every time..too bad:(

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JA

Jack Abu Mohor

Do not go here. I repeat do not go here. I rented a uhaul for one day and brought it back. The manager Mark, comes straight to a broken plastic latch on the hood of the truck and blames me for it. He never did a walk around with me prior to that so I never saw the broken piece. He gets hostile after I repeatedly tell him that I didnt break it and i have no reason to even use the latch. Then a female coworker comes and demands that i apologize to this idiot. I couldnt believe it. This guy is a disrespectful crook and a thief and charged me $200 for something I didnt do and adds that I am "banned" from all uhaul agencies.. if I didnt have bigger fish to fry I would have sued.

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RA

Ray Johnson

Do NOT. I repeat, do NOT get a hitch installed here. They ruined my factory warranty on car. They made me sit for hours upon hours to get it done (wrong). I had to go somewhere else to get it fixed. Mark is extremely rude and demeaning and completely horrendous with customer service. I say this, not with the slightest hint of exaggeration. He treated us like dogs and after trying to get what we paid for installed correctly, we gave up. This is a warning to you... GO ELSEWHERE! Id pay quadruple the price for better service.

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MA

MagicJason Conley

This U-Haul facility always has a wide variety of trucks and all sizes available. The staff are very friendly and knowledgeable, whether you have a question about moving or packing products or questions about the truck and what size of truck do you need for your house. All in all its a good place with good people I recommend it to everybody.

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