The Hair Lounge

Address:	4190 E 4th St, Ontario, CA 91764, USA
Phone:	+1 909-945-5200
Rating:	3.4
Working:	Closed 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5PM Closed

Location

Photos 14

Reviews 6

Caroline M

This review is not so much on the color I received as that service was adequate, my true gripe is with the lousy customer service- actually no customer service. I arrived at my appointment on time to wait 25 minutes before my stylist was ready- but my stylist had called off the day before unbeknownst to me and I had not been properly informed. Since I had only seen my previous stylist twice, I didnt quite recognize the person I was booked with so I said, "you look different? Did you change your hair? You have seen me before right?" Answer: "yes, I have seen you". Off she goes to mix my color; as she is putting it in I say again, "you look so different?" Anyway long story short she saw me sitting in someone elses chair. By this time I have color all over my head- I say, "you do know what color I use?"- "No- I guessed". I begin to complain and ask the receptionist why I wasnt informed properly about the switch. The owner, Ms. Ortega Sr. says I left you a message yesterday- she did not. She had called and we lost connection and I simply thought she was reminding me of my appointment. She left no message about the switch. She had no care about my feelings about being switched- she just changed me around as if my concerns were not even to be considered. She apparently is more focused on a sale than on pleasing her clientele. Ms. Orteg Sr. was rude and dismissive and stated that I had the responsibility to call her back. She continued to patronize me throughout my session by stepping in between conversations I was having with the new stylist. She was condescending and arrogant of my concerns at being switched without care or concern. I had been going to that salon for two years. I will not go back- if this is how you treat faithful customers you just lost one.

Heather Cox

I came to this salon to get my hair color completely redone. I showed Brittany and her mom (the owner I think) the picture of what I wanted. The mom said she thought they should use a mixture of colors and when I came back for my appointment the next day Brittany said she didnt agree with her mom and thought that she should use a other color. She showed me the swatch and it looked like the color I wanted so I agreed. It took a couple of hours for my appointment and when I left I was in a hurry so I didnt look too closely at my hair. It appeared not exactly what I wanted but Im not usually one to gripe too much. I had at lunch date with a friend and she immediately said my hair looked really coppery, especially the high concentration of highlights in the front. And she said it looked nothing like the color I wanted. I went home and she was right. So I called brittany to express my concern to her and she said she couldnt do anything to fix it for a week. Having spent the small fortune already I decided I would have to wait the week and have her probably start over. But later that afternoon I saw another friend who I had sent the picture of the color I was going to get and right away she asked me what happened. She asked why I was got this horrible copper color instead of the warm reddish brown I was had been wanting for weeks. I ended up going to another salon to have them fix Brittanys mistake. If she would have apologized and gone out of her way to make it right right away I wouldnt have a bad word to say about this place. But trying to pass off the blame for for the mistake and then not be willing to fix it for a week is just unacceptable if you ask me!!! I wont go here again. And I wouldnt recommend it to anyone I talk to.

Molly Cox

I am visiting from NC and wanted to get a new hairstyle. My hair is usually pretty difficult to cut/style correctly, since it is partly curly and partly straight. Lauren took her time and made sure to cut only what was necessary to get rid of damage and create a good style, so I kept most of the length like I wanted. Sincerely wish I could move here, because this is the kind of service I hope for. The pricing is amazing for the level of care I received.

Matthew Marston

As a Texan coming in for a wedding, I happened upon this place via Google. Very glad I did! I got in quickly and the stylist (Selena, if I remember correctly) was extremely good. For a guys cut and that level of service, the price was a steal. I would most certainly recommend it.

Anonymous User

The Hair Lounge is the "BEST". The stylist are and atmosphere are great! Affordable great hair products... Love love Morocco oil line they carry.

alyssa hager

My hair cut is horrible. A huge chunk cut out of it instead of it being angled. Im furious. I wish I could post a picture