Firestone Complete Auto Care

Address:	1690 N Tustin St, Orange, CA 92867, USA
Phone:	+1 714-769-9306
Site:	firestonecompleteautocare.com
Rating:	2.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–6PM

Location

Photos 32

Reviews 6

Elby Bruck

Where to begin. I have filed an Orange Police Incident report for harassment and escalated this to Steven R the Area Manager above the local District Managers. None of these issues have happened at Discount Tire, why Firestone is so different is beyond me. If you read my reviews Ive had several issues with 3 different Firestone locations in Orange County. First off Michael and Natalie were very helpful, this is a bigger issue with the store management and possibly management culture at Firestone. Late in the month Tire emergency had me buying new tires short notice. I have an account with Firestone so its easy to go down there. Spoke with Michael who was very helpful and ordered tires for an appt the next day. Upon arrival the tires were incorrect application and new tires had to be ordered. Daniel Amaga the store manager was complacent and not very helpful telling me "Tires will get here when they get here" and to come back later that day at 3pm (my appt was for 8:30 am). When I returned Daniel had left for the day but didnt bother to communicate any pending client issues to his staff. Natalie had no idea what I needed and my appt was pushed to first available. During my wait I witnessed service employees complaining that Daniel didnt care enough to pay them or staff properly as that day only 2 service techs were on staff, yet they had a full schedule. These guys had to stay over an hour late and rush my appt because of incorrect staffing and mgmt protocols. I also missed a very important meeting that night because I was stuck. They would not do the alignment check that evening and I rescheduled for the following Tuesday to get the alignment check done. Employees communicating that Sales staff make more money than the service techs, yet the service techs are the ones responsible for the quality of work on our vehicles. This is a really bad business model. Daniel, cutting corners on staff to save money only costs the clients both financially as well as in client services. It also demoralizes your staff which are just as important as the clients. I arrived this morning and asked who the store manager is. Daniel communicated he was the manager and asked me what my concerns were. As soon as I began explaining the issues he rolled his eyes and immediately became indignant asking me to go outside. When we walked outside he further tried to get me out of view of clients which I communicated, no, wed stand right there and discuss it which he then became more defensive. I walked back inside and let him know firmly we would discuss it inside or not at all. At this point I began recording the interactions because this required documentation. As I continued to try to express my concerns Daniel became more indignant to which I then became upset. I communicated to him I was already in contact with Corporate Customer Care about other issues and would express my displeasure about the current interaction and work to hold all parties accountable. Daniel was even more angered and indignant, of course Im starting to really get upset now. Daniel refused me service and tried to remove me from the property. I left on my own and then Daniel Amaga the Store Manager followed me out to my car trying to intimidate me, taking down my license plate as if to harass me. I stopped him and an altercation occurred at which time I let Daniel know A. this was childish and unacceptable. B. I would be filing a police report and escalating this to Corporate. Daniel continued talking down to me as he walked away. I recorded the entire interaction in order to truthfully document the entire incident. Firestone needs to review their Management training and qualified candidates. I fear this is a corporate mentality fueled and endorsed by their Area Managers. Daniel Amaga needs to be removed as the store manager and retrained or let go. If I had my way, Id just get a refund for my $1200 and go elsewhere. They can have their tires back because this experience isnt worth the money.

Jay PK

One of the worst car shop ever. It gets better on 2nd paragraph! Everything went well till they gave me a call to let me know that the car is ready to go for a quick battery replacement. When I got there though, only guy (sales manager i believe, wont use his name cuz im not that mean) in the checkout area was looking at some shirt website I think on the phone with one of the customer. Yes, he was helping customer as well but it was one of those, super side tracked conversation while next customer was standing 3 ft away and waiting while listening to everything… maybe its his friend or whatever but he can just let me pay, give me key & go back to talking to him… anyway 15 min wait while they talk about t-shirts on the phone, got the key… Turned on the car… little weird… opened hood… found same old dying battery still sitting under my hood... Yup… so I tell the guy, he goes to garage, does not come back for 5min or so, so I go out to garage to ask and he then tells me they will do it now… so I said fine. I wait 10min or so and saw car coming around so I went out to get the car, had quick chat about resetting throttle with mechanic for few min.. Then left.. But meanwhile no one came out to apologize or anything. Needless to say, I wont be going back.

Joslyn Field

I really love this Firestone. I wanted to do some complicated payment with my firestone credit card and they were quick and helpful in making sure it was taken care of. I had to call a second number but I knew exactly what to ask for thanks to them and it went smoothly. I refer my friends to this location all the time. Today a piece of my car was falling off on my way to work. They helpfully (and quickly) pulled the piece off and knowing that Im a regular didnt charge me for the work. They told me Id have to get a new piece from a dealership. I was on my way to work again and was only slightly late. This could have ruined my day but with Firestone on N. Tustin Ave my day was saved. So a note to future customers: become a regular loyal customer because they take care of you!

pascal becher

Employees here need to take a class on customer service . I came in with my car that was nocking in the engine with cash ready to fix. The guy told me it was going to be 3500. I asked what the problem was and the guy tells me "what u want me to do pour mortar in your engine"? All I asked was what was broken. On top of that On my way scooting my car home car dies. I call for a tow they told me the problem. the guy who looked at my car ended up braking my battery terminal wedged it between the battery terminal and the wing nut.

Jeremy Zachary

Not a good place, first they tried to over charge me for a simple tire swapping, then gave me attitude when I called them on it. At first they were apologetic, then it was almost as if they forgot what had happened and became rude once again. Save yourself a headache, go elsewhere.

Mike Smith

I came to this place and simply all what I needed to do just fix the tire that you have a hole in it and they refused to help me if I dont buy a whole set of brand new tires all this because they knew that I needed the tire and they knew it was a Sunday fiefs very bad business