Pep Boys Auto Parts & Service
| Address: | 120 E First St, Santa Ana, CA 92701, USA |
| Phone: | +1 714-547-7477 |
| Rating: | 3.2 |
| Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM |
Location
Photos 100
Reviews 44
ST
Steve Everett
I took my car in to get new front struts and the CV axle shaft. This was on Monday morning, its now 11:00 pm Wednesday night and they still have not been able to install the axle shaft correct - many excuses. This part on this side was replaced the first time in under two hours and worked fine. They gave it two me on Tuesday afternoon at about 4:00 pm, drove it less than a mile and the car just stopped moving, could shift gears but no movement forward or reverse. Got towed back to the same shop and the tow truck driver noticed when he picked me up that the transmission was leaking. That has never before. This fiasco has completely messed up my plans for 4th of July. I honestly dont know if they have the experience or expertise to complete the job. Did get me a rental car. By far the worst experience I have ever had in 30+ years in getting autos worked on. May have to have the car towed towed to someone who does know what theyre doing. Would not go there to air in tires in the future. Will also post this experience on numerous car forums as a warning.
NA
Narkshy Moryn
WARNING : DONT WASTE YOUR TIME GOING HERE. POOR SERVICE AND CONS. I took my car for a tire repair since it had a slow puncture instead they said the tire has no nail and I need to replace my back two tires. I said i cant since my tires are still in good condition, so I left. I decided to go to the Orange pepboys, they were very welcoming, informative and fast. They checked my tire and found a nail in it. I asked them if I needed to replace the tires they said I dont need to replace the tires for the next one year... WOOOOOW, I was about to get conned by this Big LIARS. DONT GO HERE. AM SO HAPPY I WALKED AWAY.
CA
candy jimenez
3 weeks ago I Went in for new waterpump and 2 belts... They told me 2-3 hours . dropped of my car at 11am and went back at 3pm and still not ready. I sat there till 5:30pm untill it was ready. Another customer was there for brakes since 10:30am and he didnt leave till almost 5pm. Crazy!! They werent busy. but they lost a customer cause I will not go back again or recommend this place to any of my friends or family. Not to mention they way over charge. Tried to charge me almost $800 dollars. I had to price match . anyways I was not happy .
A
Anonymous User
Two tires and an oil change. Easy enough, right? I came in today around 2:30... I was finally helped after abot 30 minutes of waiting in line. The line consisted of 2-3 other people... So by 3:00 I was told it would take about an hour and a half. Now its 6:00 and Im sitting here watching spanish television... Still waiting. What the hell !?! I will not be coming back here. I advise anyone reading this to look elsewhere for any auto-work you need done in any reliable time-frame. Anger ensues.
WA
Warrior 500
This is for the owner: stop asking people to email you to tell you about their bad experience! Invest in your business, so the costumer is satisfied . How come you have to wait 2 or 3 hours for a simple oil change? If your technicians are so busy cant they simply tell you to go hell an take your car somewhere else?this people needs some training on how to treat the costumers right also ! Please dont go there and find a better place with a better service
SH
ShiHuangdi1974
Today I called three times, and each time I was placed on hold for several minutes and then routed back to the menu. Doesnt anybody man the phones at this store. I know they are fully staffed as I dropped by at the store half a hour later. That is poor customer service and doesnt make Pep Boys look good.
A
Anonymous User
Horrible place! I went in for a tire repair and they told me my tire was unrepairable. I went to Big O Tires and they said it will be easily repairable. Pep boys tried to sell me a brand new tire for 130.00 dollars. Do not go to Pep Boys. They will lie just to get your business. STAY AWAY!
CH
Chris Danna
Thought I needed new brakes so I brought my car in. The technician showed me what my brakes looked like and let me know I was good for a couple more months when he couldve easily told me I need breaks immediately. He even gave me a place to go get some good used tires.
WE
WESTON SWANSON
Dont bother calling. I was on hold for 7 minutes trying different departments to get a hold of someone but no one answers their phones. When I was in store the place looked sleezy and dirty. I felt very uncomfortable there.
DO
Doug McClements
This place does not answer their phone. Dont believe me? Go ahead & call. I called 3 stores... Santa Ana, Westminster, & Huntington Beach... trying to get information & none of them would answer.
SA
Salvador Martinez
Mal servicio cuando llamas te dejan esperando en la linea mucho tiempo
A
Anonymous User
Do NOT do business here! Just walk across the parking lot to Firestone and get treated a million times better with more reasonable prices. Dont even waste your time.
KI
Kimburly Keefas
I called at 7:30 pm and the website and another site said you are open till 8 pm. The message said "Call back when were open." Shame on your lazy employees.
CH
Christian Gaucin
Service sucks waiting to get checked out for about 5 minutes before some one showed up to the register and paiged for a cashier to open
DA
Daniel L
This Pep Boys location is sucks! Super slow service, more than 2 hours to replace a car battery. 3 hours total spend for a new battery.
A
Anonymous User
Service advisors are very knowledgeable. Work was done on time! Great prices on parts and labor. Would recommend to everyone!
RO
Rosie Becerra
This pep boys is the worst one I have ever been to. There customer service was terrible and they where unprofessional.
KA
Kathryn Pritchard
They have pretty much everything you need, to washing and waxing stuff to parts for your car.
A
Anonymous User
Told me in 1 hr i came bck in 2 parts were were i left them they hadnt even started
SC
Scott Harrington
Nothing Special, same as every other one. Had everything i needed for my car
AN
Andres Tzintzun
rip off dont go they just try to hustle you. Stay away from this place!!!
MA
Matthew Gagliano
The manager is really nice and doing mobile orders is easy here
SH
Sherwin Fakhraei
Worst service center in OC, never ever recommend this place
D
D BARBA
Good rewards. when you subscribe to they rewards program.
MI
Michael Ghobrial
Rudest staff that i have ever dealt with. Very unhelpful
RO
Roberto C. Ramirez
The need to put more attention to their customers
MA
Mark Thompson
Good location and personnel are friendly enough.
GU
GUMARO PEÑA ZAMORA
Good people amd Ready to help ever time
JR
Jrs Autofix
Good quality parts at lowest prices !
CO
Cory Windorff
Had what i needed with good service
AN
Ana Talavera
Very friendly staff super helpful
MA
Maram Eid
Nice staff and organized.
AN
Angel Leal
Good customer service!
DO
Docky Ferrary
Very nice people!
PR
Praveen Araveti
Little expensive
AL
Alex Medina
Love this placet
AL
Albert Cervantes
Very organized
PH
Phillip Pham
Above average
JO
Jonh Gotti38
Great service
MI
Miguel Cardenas
Good service
AM
Amel Quiroz
Good place
A
Anonymous User
Too spence
BE
Bernie Goldmann
Love it
RO
Rodrigo Juarez
Helpful
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