Pep Boys Auto Parts & Service

Address:	336 E Holt Ave, Pomona, CA 91767, USA
Phone:	+1 909-623-3476
Site:	storelocator.pepboys.com
Rating:	3.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 84

Reviews 29

Collin Rokke

Ordered some tires to replace my already bald ones online, I did so to avoid driving on the tires, and was told theyd be in the next day. Completing my order, I paid with my credit card as you would normally expect an online purchase to proceed. After I got purchase confirmation, they asked me to schedule my appointment for installation, which I did for next day. Went in the next day and Brian couldnt find them and said they should be here in a couple days. It then took over a week of harassing them to get someone to finally go get my tires from who knows where... I always spoke with Brian a d he continued to treat me like hed never heard frome before and I was a new customer. I was already seriously unimpressed with the customer service. Over the next week, driving became increasingly unruly until a pressure warning light came on. Checking the pressure, it went down to 16psi. I have no idea if they didnt seat the tire properly, or maybe didnt fill it up completely initially, but that night I went and topped it off. The next morning it was a little low again, so I suspected a slow leak. I then went to Costco to have them inspect it as I couldnt see any punctures. They found nothing and topped it off again with a little higher pressure. More pressure must have seated the bead or the valve stem because I havent had a problem since and just put well over 500 miles on the tires. Maybe the tech got careless on the one tire, Ill probably never know exactly what happened.. This was my first, and barring a stellar tire deal, last experience with these boys touching my babys shoes.

Md Shaheed

This was the first time I ever went to a Pepboys for an oil change. The only reason I went is because they had a coupon special. I was truly amazed at the performance of my minivan after the oil change. I have been driving it for almost 50,000 miles and this is the first time I noticed it to run so smooth. The person at the counter was quite respectful and knowledgeable. Service was quite prompt. I already referred my friend to go there.

Simon Choi

I really disappointed with this shop and NOT recommend. I visit on last Sat. 4:55pm to repair flat tire. They said we dont have time to repair flat tire. Pep Boys business hour is until 8:00pm. How long time they need repair flat tire? Maybe more than 3 hours..... So I ask if I left tire today, can I pick up on Monday? He said "we dont have space to keep tire. You must come again other day. DO NOT try this shop to repair flat tire.

Damien Vargas

This pep boys has by far the worst customer service out of any pep boys Ive been too. I was going to leave one star but Martha is always nice to everyone. The service advisor with the hipster mustache is extremely rude and talks to you as if youre a waste of his time. The other employees arent as rude but are visibly bothered when you ask for help. I try and avoid this pep boys whenever I need something.

Anonymous User

I like going to this place. They arent the absolute cheapest but they do honest work.. and being a women who doesnt know much about cars its good to find a place that wont try to scam me as some would do. The people who I talk to are always friendly & courteous. If prices are a big issue pep boys often matches prices too. Thanks for the good work.

Marty Needleman

Last night went to the store to get a replacement tire for one damaged that day. Arrived before 8PM and was greeted by an employee who said that the registers were closed and he walked away. when I asked if they can give any help he did not seem to care at all, only repeated that the registers were closed, BEFORE THEIR CLOSING TIME.

Anonymous User

About two weeks back my car started sputtering and choking pretty badly. I took it in to Pep Boys, they checked it out and found out it was a cheap easy fix. They fixed it right away and I was on my way. *Note* Prices are a little high, but theyre honest, and you get what you pay for.

Daniel Rojas

They dont have enough people , i went there and spend 1/2 hour for some one to show up and when they did it was a lady that just ask: What do you want? Im glad they did not have the part i was looking for that way i took my business some place else, and im spreading the word....

percy alva

I went today @ 2:30pm and I went direct to the mechanic are and the big fat oriental guys was sleeping. And his services sucks.... Big time. Ill never go back to that location. The other two guys onthe store where nice.

Anonymous User

I have yet to find an auto place more dishonest than this Pep Boys. They knowingly installed a defective fuel pump (which they broke) into my vehicle, didnt tell me, charged me 1k and sent me on my way.

Daniel Macioce

Poor customer service from argumentative cashier with red dyed hair and tattoo of anchor on left wrist. Because i refused to purchase a preinstalled part she tried to sell me. Who wants a used part.

Rory Gamboa

Everything The excellent customer service. The quick ruen around time to do an oil change, brake check, tire rotation, and filters replanced. I got in at 830 done by 915

Sean Hurley

Appointment meant nothing. Attempted to over charge for parts and labor. Straight out lied about parts needed. No one there has any customer service skills whatsoever.

Jeri Heacock

Very bad repair service department, very rude and lazy, always trying to make extra money off the customers. I will never use PeP Boys again.

MIKE FELICCIA

Manny is very knowledgeable. Brian is very good at what he does. Very helpful and doesnt try to sell you extra stuff thats not needed.

Frank Garcia

people are nice but Manny in the back part was very knowledgeable about tires and help choose the right tires for my family sucker..:)

Anthony Ornelas

Bad mechanic service always always saying we are almost to your car take 4 hours to get to working on your car

Wilder Aguilar

No atienden biem a los clientes

MAGGIE SANCHEZ

I took my car for an oil change today, they did a very good job. My car is running very good.