Address: | 3958 Valley Ave, Pleasanton, CA 94566, USA |
Phone: | +1 925-846-6000 |
Site: | riversinc.com |
Rating: | 5 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM |
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Anonymous User
Sunday morning my heating furnace stopped operating. I called around and found Rivers, who is among the few to offer weekend "emergency" service. The dispatcher relayed my message and Steve Rivers called back within 20 minutes. After a brief explanation of the situation, he suggested I try to reset the furnace computer ,yself and he explained how the system should normally operate. I followed the (simple) procedure and the furnace came up again. Steve suggested to check the air-return filter, as it may be clogged causing the furnace to shut down to avoid overheating. This was easy to check and the filter was in fact clogged. Steve could have chosen to not explain all this to me, and I would have ended up paying them (or any other repair company for that matter) the weekend emergency rate. But not so! Steve deserves my ighest recommendation since he went out of his way to help me repair the furnace by myself. What a guy! Give them your business if you need HVAC service!
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victoraguilar30185
The website and advertising shows they do commercial services but when you call they say they dont do commercial services. They lie
ED
Ed Bueche
Pilot light went out on our water heater and he walked me through how to restart it over the phone. No charge. Awesome service.
MI
Mike Muskat
Great and easy company to do business with.