Valley Plumbing Home Center, Inc.

Address:	272 Rose Ave, Pleasanton, CA 94566, USA
Phone:	+1 925-462-1639
Site:	valleyplumbinginc.com
Rating:	2.8
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–4PM Closed

Location

Photos 19

Reviews 8

sanjay singh

One of the worst plumber experience I had ever in my life! We called them to replace a kitchen faucet and install an insta-hot water heater and dispenser. They took more than two hours at more than $100 per hour to just change the kitchen faucet. Then, even before making sure that we had all the right parts, they took out our current drinking water dispenser and the soap dispenser, and then the guy said they cannot install the hot/cold water dispenser because it has copper pipe in it which is not suggested for a Reverse Osmosis water filtration system. All right - so far, except for the exorbitant price to change a kitchen faucet, we can live with the fact that the installer could have checked for the pipe before dismantling our current water filtration faucet system! After dismantling the filtered-water faucet the installer said he will check their company store and by next day he will either bring another hot/cold water dispenser that will work, or let us know if they dont have any. Next day we never heard back from him. Then the next day I called, and asked for an update. The guy said he is still looking into it. Then three days later I again called their office, and they said they will have that installer call me back. No call. Then again after about a week later I called their office and asked for an update. They took my message and said someone will reach out to me. Three days have passed by, and no call from them. So here I am, with my kitchen sink left in a under-repair state, 10 days into it, and no call from these guys! We have been buying bottled water hoping this guy will show up with right parts to fix what he left in unfinished state. But so far no word from him! This is one of the worst customer service experience I had in my life. Hope others can benefit from it and take their business elsewhere.

John Williams

Called to request estimate-- they dont do estimates. I explained how a work estimate is a staple in my industry and I was "perplexed" by the assertion that no estimates were provided in the plumbing industry. They assured me that until the work was begun, no estimate could be provided and that I could "stop the work" at any time (riiight, like once they pull apart the plumbing Im going to stop them from putting it back together.) Mind you, I get why a dispatcher wouldnt be able to provide an estimate over the phone-- but when I know that the leak that needs to be fixed is in a raised foundation crawl space and easily accessible-- being told that an estimate cannot be provided until the work begins. (There are a couple of other things I want to do, its not just a single item... which is why I wanted an estimate for all the work.) Sketchy. I was not even offered a 1 hour "service call" to provide estimate option-- just "work takes as long as it takes, heres our hours, they have to pull everything apart before they can begin to estimate..." (Reviews are generally poor on Yahoo as well.) No thanks. NOTE: There is no n/a option for Quality or Service-- as I did not actually work with them, those ratings are perhaps invalid... but I certainly cannot rate them good or better based on my limited experience.

Xena Benedetto

I had similar experiences with Valley Plumbing as some of these other customers. I found a leak under my driveway through a separate leak detection company. I had not read the reviews here until it was too late. I emailed it to Valley Plumbing for an estimate to repair. They said they couldnt give me a price but that it would be an hourly rate of $134.50/hr and that I could stop them at any time. Wow really? They never gave a written estimate of any kind. I had a friend drive by throughout the day without their knowledge. I learned that they padded the bill by approx. 2 hours! They also never disclosed they would only give me a 30 day warranty. They want $937 and $900 of it is labor. These folks are king rip off artists. I will have to file a complaint with the board and take them to court as they are threatening me now. The owner agreed to drop bill to $800 yesterday and now his wife? is hostile and saying she wont lower the price? Be safe and call someone else for your job.

Gary P

Looking for a plumbing supply store for a home repair project Im working on this morning and ran across the bad reviews of this place and have to put my 2 cents in about my experience with them. This happened about 5 years ago at the downtown store but I remember things like this. I was working with a handyman (unlicensed) and needed a part for my shower and went into their store. When I described what I was looking for one of the 2 guys that was there asked if I was doing the work or if I had a hired a plumber. When I told them I was working with a local handyman he immediately chastised and belittled for not hiring a licensed plumber. The BS kept coming and I turned around and walked out. Zero stars from me.

Craig Mullins

Just watched these guys open up the backyard gate; the homeowners dog got out, they didnt bother to chase after the dog or even let the homeowner know. I ended up grabbing the homeowners dog called her up and let her know. This could have been a VERY BAD situation. She was very grateful. I called management phone number on Yelp page and they said the homeowner did it; after I watched your employees do it... This is the kind of company that doesnt deserve to be in business with employees as well as customer service that clearly doesnt care about service or the customer; based on what I just saw and the phone call with management.

Anonymous User

One day, I was shopping around for a kitchen sink and decided to go in to to Valley Plumbing. I needed to go to the bathroom so bad that I asked if I could use their bathroom. The two ladies in the front desk were telling me were it was at and an ogre mean man said in a rude tone of voice SORRY YOU CANT USE IT. He did not even say hi or what can I help you with or sorry its not for customer use. The two ladies working kind of just look at each other and did not say anything.That was just the rudest experience I have ever experience. I will never recommend this business to anyone or will I ever use their services.

Sibashish Pujari

I got more than I expected - excellent. I called Valley plumbing for a kitchen sink backup issue. Mark from Valley plumbing showed up on time. He is very knowledgeable and professional. Not only he fixed the issue within 20 minutes, but also he showed me some other issues with my faucet and fixed it. He cleaned everything up after the job. Since he had some time left in the one hr minimum ,he asked me if there is any other issues. I showed some other minor problems with the bathroom faucet and the air gap hose, and he promptly fixed both these problems. I would highly recommend him for any plumbing issues.

Anonymous User

Have used this company for years and I am convinced that their service is still top notch. Called at 4:30pm and they scheduled service for the next morning. They sent Terry, and he was very professional and motivated to not waste anyones time...he got right to work. He was very careful about not making or leaving a mess, and had the job done in under an hour. It was just a clogged kitchen sink, but we had rented a snake over the weekend and coulnt fix it ourselves. They also have a $15 off coupon in the phone book, which was accepted without any problem. We like Valley Plumbing!