Orangetheory Fitness

12273 Highland Ave #132, Rancho Cucamonga, CA 91739, USA

Address:	12273 Highland Ave #132, Rancho Cucamonga, CA 91739, USA
Phone:	+1 909-922-2988
Site:	orangetheoryfitness.com
Rating:	5
Working:	5AM–8PM 5AM–8PM 5AM–8PM 5AM–8PM 5AM–8PM 7AM–12PM 7AM–12PM

Location

Photos 46

Reviews 10

Jennifer Fredericks

If I could give ZERO stars I would. WORST BUSINESS EVER! DO NOT GO HERE!!! The worst customer service I have ever experienced. I drove ONE HOUR to get to this studio for a workout class. I have been a member of Orangetheory for over 2 years and attend almost daily at different studios. This studio was unfortunately the closest studio to my work. I got to class TEN seconds late. SARAH- the extremely rude and condescending desk associate refused to let me in the class because I was there TEN seconds late. Her only comment "Im sorry I have to follow the rules in case someone is watching me on camera". Um? What is this? The police station?!!!! She also claimed the manager Samantha wouldnt let me into the class either because apparently Im a risk for getting an injury after 5 min (not 4 min 59 seconds mind you). Again- rules that make no sense. I think this is the most unprofessional, disrespectful poor customer service I have ever experienced. For a loyal customer that drove ONE hour to get to class and missed it by 10 seconds- why wouldnt this business let me into class? Because they are so focused on rules they lose the vision of whats best for the customer? Regardless I will NEVER attend this studio again. I was treated like absolute dirt here and its clear they only care about rules then their actual human customers. I repeat, DO NOT GO HERE.

C Grau

Great experience and the classes really motivate me to push myself to continue and give my all. I love that it combines cardio with weights and your heart is monitored during the process. Alex, who oversees the workout classes I attend is fantastic. He is on top of things and watches out for you if you are doing an exercise incorrectly and that is super important for me since I am over 50 and have not done an intense workout in over 20 years. I like that I receive an email as soon as I finish a class with the amout of calories burned and splatpoints. The staff is very helpful and quick returning messages. Their app is very convenient to schedule appointments among other things.

Kit Kat

Horrible experience!! I asked for a free first time workout. First they said sure, then they said since I live in Fontana its a $12 fee. Rancho Cucamonga sucks!! I called eastvale and they were really nice, first workout is free!!

Naji Saadat

Great gym with energetic, encouraging, and helpful staff! You can see real gains over time and have fun while youre at it!

Gary Skraba

"Fantastic workout in an energizing environment and with a tremendously positive, encouraging team. Highly recommended!"

Lulu Amor

All fitness classes are awesome couches are friendly and helpful.

Ginny Bartz

Excellent! Fun, energetic, great staff and awesome variety!

Jan Svahn

Awesome workout!! Love the trainers! Love the workouts

Alex Knaub

Quick and cheap haircut for a guy.