Address: | 22342 Avenida Empresa # 150, Rancho Sta Marg, CA 92688, USA |
Phone: | +1 949-480-5200 |
Site: | century21award.com |
Rating: | 4.4 |
Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM |
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Anna Warner
In June 2014 Ms. Christy Holmes of C-21 Award at Rancho Santa Margarita as a dual agent sold me house in Mission Viejo. She had contract with the seller, but told me that she has to represent me as well. I was concerned about conflict of interest. Ms. Holmes sent me CMAs for the Mission Del Lago area around the lake, using newer and newly renovated properties with average price of $775,000 despite that comparable houses in Mission Viejo Central where subject property was located were selling for about $80,000 - $100,000 less. The property was flipped distressed property with 41 years old appliances, many of them not operational, staged for the purpose of its sale to the unsuspected buyer. The house had stains on kitchen kick boards and stains in the hall closets not disclosed in house inspection report. Seller was late with seller disclosures and termite report, I finally obtained termite report 12 days after acceptance. Seller disclosures indicated that there was leak in 2012. Termite report listed section 2 damages (stains in hall closets). Despite that buyer has right to access property, I was not allowed to enter property after I received termite report until due diligence period expired. My several inquiries about 2012 slab leak remained without any answer. Despite seller being late with their disclosures, and buyer having right to take 10 days to review documents, on 4/23/14 I received request to remove all contingencies. I told Ms. Holmes because sellers did not want to provide permits I will not be buying property. Then she send me email in which she told me that seller agreed to provide permits. In violation of January 2014 law which indicated that buyer had right to be present during appraisal, I was excluded from appraisal and appraiser used as comps newly renovated properties with new kitchens, new roofs, new hardwood floors, numerous amenities as comps. Some of those properties were significantly larger and newer. Ms. Holmes was arranging pest control for the sellers. She was telling me that fumigation is taking place after escrow closes and when I did not want to agree to that, twice arbitrarily she extended duration of the escrow. I was forced to pay entire down payment of $320,000 and escrow charges ahead of seller completing repairs and obtaining requested by me permits in violation of purchase agreement. To make long story short, despite my request I never received accounting of repairs performed by seller in violation of paragraph 14 of the purchase agreement, permits provided to me were after the fact permits, broken during fumigation roof tiles were never repaired, termite certificate of completion was issued while fumigation was still going on in violation of California Structural Pest Control regulations. After close of escrow Ive learned that termite completion report was listing as completed section 1 repairs that were never done, and repairs that were done were violating pest control workmanship standards. The house had long term mold and water damage and not only kitchen cabinets but also dry walls had to be removed. After the fact permits had been issued despite of numerous violations of building code such as for example water supply line re-route to the kitchen, the 1998 backyard patio permit was issued to Tom Hunter despite of elimination of the drip skirt and incorrect grading of the backyard etc. Taking advantage that I did not have real estate agent representing my interests, Ms. Holmes sold me a house that was advertised as pristine and meticulously maintained, but in effect was a skillfully staged flipped distressed property. Dual Agency eliminated any checks and balances from the process, my complaints to Glen Oaks escrow, Century 21 Franchise Orange County Association of Realtors and mortgage lending companies were disregarded. Institution of dual agency should be made illegal in California so other buyers do not suffer they way I do.
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Rana Zand
I LOVE century 21 Award in RSM!! Its the most beautiful office by far, so well decorated, and so elegant and chic. And the management team can not be beat here! They are the best. I couldnt be happier to be an agent on The Kovacs Connection Team ❤️ at Century 21 Award in RSM.
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Maria Locsei
What a beautiful office! Very exciting to have a new, experienced management team on board. A wonderful group of qualified, professional and fun agents!
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Debra and Lauren Kovacs
Kovacs Connection has been working with Century 21 award office for over 15 years.
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William Ferguson
Such a wonderful group of knowledgeable & friendly professionals. Great office!
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Lisa Guasti
Such a fun and professional office