Family Funeral Chapel and Cremation

Reviews 3

CI

Ciro Estrada

Like most we hate to think about death & the effects it can leave on our loved ones after they pass. In 2014 after our father suffered a massive stroke & was hosptialized, we had to come together as a family to decided what type of services he would require after he passes. We didnt know where to start, didnt have a plan & knew we didnt want to make decisions with clouded judgement. We decided to ask our father what services he wanted & he chose cremation. We went online to surrounding mortuarys & came across Family Funeral & Cremation Center. When we initially went into the office we were met by their staff, who thoroughly explained all the options that were available to us. They went over in detail by paying a low monthly rate my fathers services would be covered through a third party insurance company. The plan we chose gave us peace of mind in the event anything happened to our father. One of the best decisions we ever made, because we lost our father 2 years later in 2016. The day he passed we called The Center to notify them of our fathers passing. Immediately we were greated with sympathy & their condolences. They advised us to stop by their office when we were ready to go over the services in detail. The next day we met their office staff Elizabeth. She showed us so much compassion & held our hand every step of the way. She went over the insurance policy, what was covered & what costs we had remaining. She advised us the insurance instantly payed a large amount of the services & the small amount we payed out of pocket for the remaining costs would be reimbursed after the services. This was a huge relief to know we didnt have to come up with thousands of dollars. Elizabeth stated she would order the death certificates send one to the insurance company & contact the social security office. She went over all the pertinent paperwork that comes with the passing scuh as the releasing of the body. The next step was choosing the urn for my father, Elizabeth called the supplier to make sure it was available & showed us a picture of exactly what it would look like. This particular urn was a pine box with his color picture over a beautiful background photo. We had it engraved with his name, birth & death date. Since my father requested to have an open casket during the services, Elizabeth went over every detail from how did we want his facial hair to how would we like his hair styled. She also let us choose the date& time we wanted the services. She advised us she would give our immediate family private time with my father before any of the other guests arrived prior to the services. We were unsure of where to have the reception following the services, but when she gave us a tour of their facilities we were sold. We were impressed by their attention to detail. The area was quaint & quiet.Once inside there was seating for over 120 people, flat screen televisions on display for dvd memorial tribute, a childrens room with Disney movies, a kitchenette, & a spacious outdoor patio to hold a reception. Elizabeth let us choose how we wanted the services ran from the length of time to the minister. She told us if there was anything else she could be of assistance of, to just let her know. Well being that there is three of us children we all had questions from time to time and each time we called her she was easily available to answer them for us. The day for the services went off without a hitch. She met us prior to us seeing our father and again assured us we would get that private time with him. During the services my father was visible to all his loved ones and at the conclusion of the reception we got to go back in to say our final goodbyes. Shortly after the services we received a call from Elizabeth stating our fathers ashes had arrived. We went as a family to pick them up, something we had already arranged during the initial visit. We were met by the same caring and compassion we initially got. The staff took away additional stress. We will be using them again for my mother when the time comes.

JE

Jeannette McDonald

Before moving away from Fontana, Family Funeral Chapel and Cremation was there for us over the past decade through THREE family deaths and I would not trust my familys final needs to anyone other than them. I was personally in the room when they came for the removal of our grandmother after she passed away in her sleep. The care and respect with which she was handled was comforting and reassuring. Its so hard to have strangers come into the family home and take a loved one away but they treated her as if it was their own grandmother. When my mother-in-law passed away she was terribly emaciated from her fight with cancer and I couldnt imagine how they would make her presentable for the open casket funeral that my father-in-law requested... but they did. Her final care and makeup were done with such attention and care that again I was comforted that they treated her like family. And finally, when my beloved father-in-law passed April, 2012 we called on Family Funeral Chapel again. He was a veteran of the Navy and even though (because of delays with family getting into town) the funeral couldnt happen until over a week after his death, he was ALWAYS covered with the flag in the appropriate manner. THE NITTY GRITTY - prices, budget and needs were openly discussed and honestly presented with NO backsliding or last minute changes EVER. ANYONE that we came across in dealing with arrangements or the memorial and graveside services were always professionally dressed, articulate, polite and considerate. We never felt rushed and were still treated well after we admitted that we were on a very tight budget. I would without a moments hesitation recommend Family Funeral Chapel and Cremation to anyone looking for quality final care for a loved one at affordable prices.

TE

Tee Gee

The price they show on line is not what they charge. We paid 4,000 for a cremation with a viewing, which they misquoted and said we would only be allowed 30 min after the service. Prior to the service Only 1 family member was allow to view my aunt the day before her service which was her sister who came from out of town, to ensure she looked Ok since her daughter would not go. Her brother was told her absolutely could not see his sister prior to the service. Only one person could see her. The day of the service, once we got to the place we were told we had to be there 30 min prior to the service. Her daughter was the only one who could make decisions and she was late. So we stood outside. It was hot we had older family members standing in the heat, we were not allow to come in until the actual time of the service. We were told we would have to pay an additional 400$ to have a viewing after the servie. The funeral director started removing flowers from the casket area during the service stating they were not suppose to be there. My aunt was just draped in a white cloth, we were never told they did not have clothes for her. Her daughter said she had left clothes at the funeral home. All around it was not good service. Only one female was attentive during t he planning of the service. Would never choose that place again EVER!

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