Core Care Apple Authorized Service Provider

2340 Harvard St, Sacramento, CA 95815, USA

Address:	2340 Harvard St, Sacramento, CA 95815, USA
Phone:	+1 916-567-1260
Site:	core-care.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM Closed Closed

Location

Photos 6

Reviews 17

Helen Bouslaugh

I had joined iCloud two weeks prior to my hard drive leaving this earth. I was assured with the tech at Apple all was okay on iCloud so I was not overly, yet very anxious that my pictures were all okay along with all my other data. From the minute Casey picked up the phone he calmly made me feel I had the right people on the job. I drove over to Sacramento and right away they ran a couple of tests confirming the diagnosis. I had my external hard drive yet unsure of the last time it had run a backup, but I explained about iCloud. Once my laptop was bedded down for its treatment, Casey took me into his workroom and we opened iCloud. There were 16 pictures there, not the 23,000 that should have been since I was paying extra per month to store that volume. I was devastated. Come Monday, Jason called and he said the bad news was nothing could be retrieved or it would be very labor intensive from the bad hard drive BUT my external hard drive had my data and pics from 2 days prior to the crash of 2017. After doing the happy dance, he told me he would call me back when he had completed all further tests and a backup. They are the GO TO GUYS for sure. The demeanor they handled things, like doctors handling a terminal patient, calm, patient and reassuring even when they could not promise a perfect outcome. Great customer service, fair prices and worth the drive!

Steve Batson

Ive used these guys a number of times over there years...some mostly warranty repairs, but some paid repairs too. And they are Apple Certified and connected, so they can pull up your computers warranty status including your Applecare plan. They do great work, fast, friendly and knowledgeable. For me, theres no decision to make between them and an Apple Store. Schedule an appointment with a so called Genius at the Apple Store, wait for the 19 year old to do some standard tests and/or ask a few questions and then send it out for knows how long if the 19 year old cant fix it on the spot. Or, take to Core Care and have it fixed right the first time within a few days. Ill always use these guys for my Apple Product Repairs and/or upgrades!

Cynthia Dines

Excellent service. Small business with great attention to details. I initially was going to go to the Apple store in Arden Fair, but knew that would be a hassle and very time consuming. I found Core Care after doing a google search. I was in and out in under 20 minutes. They helped me prepare my iPad for service. They told me it would be back in 3 to 5 business days (I think) but it was back in 2 and they called me when it was ready. Id highly recommend them and would use them again if needed.

Joan Waters

Very strange experience. I went in to order a new battery for my vintage laptop. They took my old battery to recycle and said theyd order a replacement which would take a few days. A week later I called to find out if it had arrived. They didnt call back. So I went in and asked. They said a few more days. So waited and then called again. No reply. Figured something wasnt right. I gave up and found what I needed online. Never heard a peep from them.

Aaron Mclear

They solved my issue more quickly and far cheaper than I had anticipated. I actually thought they were under-charging me and offered to pay more but they wouldnt let me. And while I was there Casey insisted on helping me solve several other issues with my Apple products (aka dumb questions) at no additional charge. I cant overstate how great the experience was - an absolute model of efficiency, effectiveness, and customer service.

Anonymous User

They are the best.. Casey and his crew extended their warrenty when it was past due. They worked to get everything cleared up. It took some time but they got it fixed. In all this was my 4th or 5th experience with Core care, Some for me some for friends that dont have access to vendors. Core Care is Honest, and Caring abut your computer problems. They arnt out to make their fortune on 1 customer. You guys are great.

Francisco Lizarraga

My father and I have been going to these guys for over 10 years and they are still the best locally. From the iMac to my macbook, they have done outstanding maintenance and for that reason, BOTH computers are operational to this day. I would strongly recommend going to these guys before the nearest Apple store. They know what they are doing, they do not underperform and they are honest.

Curt Doughty

These guys were great! Apple store had a 5 day backup, plus I know from experience that Apple will argue with me about how to get things done... These guys at Core Care really took care of me, lots of back and forth on the phone on solving my issues, went out of their way to make sure my data was salvaged and were very affordable.

Hannah Kang

True, honest people! I went into get a liquid spill check and they were extremely friendly and gave me a very detailed explanation on what was wrong and gave me professional, unbiased advice! I would recommend Core care to ANYONE who owns apple products! BY FAR BETTER than the apple store! Great service & great people.

Tanya Norse

I had a old 09 MacBook that I was thinking about getting rid of...took it in here and the gentleman at the front desk told me that my laptop was still good it just needed so minor upgrades... Needless to say.. He saved me $1500..... Highly recommend you visiting this place before you get rid of your computer!!

Sasha Marie

They are great they are friendly and they know what they are talking about great fast service and they give the best advice they give better advice then Apple Store they make sure what you want is what you get and are satisfied before you leave there store I would recommend everyone to this place

Donnie Ramsey

Very helpful. Chris and Jason were great and did not over charge me for their services on my MacBook Pro. Would definitely recommend them before even thinking about going to an Apple Store. If i ever have any Mac issues again I will definitely be going back to Core Care!

Greg Krantz

These guys are superb, the service is great and its real personal. The techs are wonderful to deal with even if your a Apple Guru like myself, the techs did a wonderful job on my MacBook Pro and I would not go to an Apple Store for service. Core Care A++++

Ron Williams

Core Care is excellent. Customer service oriented, I had my new hard drive and video display card installed in my Mac Pro took quicker than I expected. Everything worked flawlessly, Im a photographer and Im up and running again. Thanks Casey.

Brenton Ferreira

Ive been there 3 times for 3 different machines. These people know their stuff and are kind and courteous while getting the job done. Theyre the go to people for all mac repair needs. Prices are great and service is fast.

Val Feytser

I am fairly computer savvy, but when I find myself in a pinch I take my Apple computers to this place. For the past 9 years I am yet to be told "we dont know whats wrong with your computer."

Zoe Keithley

The best in town for Apple!!! Patient, friendly and with far greater expertise than I have found at ANY competitor! Core Care keeps me going!!! Thank you, Core Care!