TRICKS Gymnastics & Dance

4440 Marconi Ave #100, Sacramento, CA 95821, USA

Address:	4440 Marconi Ave #100, Sacramento, CA 95821, USA
Phone:	+1 916-481-4496
Site:	tricksgym.com
Rating:	3.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed

Location

Photos 36

Reviews 15

Jodilee Reid

Tricks Gymnastics, Dance & Swim 4440 Marconi Avenue Sacramento, CA I wish I could say we misunderstood, but we were flat out lied to by the staff at Tricks Gymnastics. I have voicemails and documentation that my daughter was to attend her first Combination Class On February 7, 2015 at 9:00am. My child screamed, cried, and was inconsolable even stating herself, “Bad people lied to me!” She is very intelligent for her age having started full-time public elementary campus preschool at only 2 years old. She knew she was supposed to be in a class that included tap & tumbling and when she discovered she was not getting the opportunity to tumble nor tap, she became very upset. I am extremely disappointed that we were actually lied to and my daughter was so distraught. I specifically chose your facility because of the option for the Combo Class: pre-ballet, tap and basic tumbling. I called and discussed the Combo Class on 2/3/15 with 3 separate staff members to ensure of the details before enrolling my child. On 2/5/15, I again discussed the details of the Comb Class with another staff member. On 2/6/15, I received a detailed voicemail stating quote “Combination Class at 9am on Saturday, 2/7/15.” Also, I was further mislead by staff when I received my Contract on 2/9/15 which in writing states the class attendance times for the remaining Saturdays in February (2/14, 2/21 & 2/28) are at 9:30AM. This is another lie by your staff. Even her registration name tag, further documentation, indicates the Combo Class is at 9am. Your staff have made several falsifications and upper management should be made aware of the liars they employ. We will not continue any classes beyond the pre-enrolled 2/28 date. This notice serves that we will not be paying for any future services and that you are not authorized to charge us for any future enrollment (ie. no billing on 2/25/15.) Sincerely, Jodilee D. Reid

Conrad A

Tricks at 4440 Marconi Avenue Sacramento, CA Worst customer service ever, by their manager, Sam. Sam openly admitted that they cannot do anything for customer service. Running a business needs a multifaceted approach, and leadership, and ownership of misunderstandings and failures is one thing, Sam could use some help with. My daughter wanted to try a different class in the beginning of her class, so we wait listed her. She learned to enjoy the class she was in. However, when a spot opened up, and Sam called my daughters, mom, there was supposed to be a conditional acceptance. If my child liked the class the switch would be complete if not, she would revert to the previous night. Instead they made the full switch, and my child could not return to the previous class. While on the phone, Sam, admitted there may have been a misunderstanding, by her staff, and said there was nothing she could do about it. I asked her to potentially call the parent that took the spot in the previous class, and she said that she wouldn’t do that, but I am more than welcome to come in and ask the parent.. She continued to cite, the fire code, eluding to the fact, that a fire code was more important than customer service. In essence, admitting potentially that her staff made an error, and not offering to do anything about it, further underscores that running a business is also about quality customer service. We have been going to tricks off and on for the past decade, and have always loved it. We would continue to go there, if they knew a thing or two about customer service... My child has cried and this has created a source of contention among the family as well. All the while, Sam saying, there isn’t anything they can do about it…

Garret Tyson

I remember this place as a kid. I loved it. Now my children come here every week. My son does gymnastics and my daughter is in a dance class. Very friendly, energetic staff. My kids learn quite a bit actually. Its fantastic for coordination development. My only issue is the carpet! Berber carpet may look clean after minimal effort but it hides so much dirt. It needs to be thoroughly deep cleaned regularly. It is not maintained to the standard I have always expected from this business. Wish I could give a higher rating but this is an issue that needs attention first.

susannah swindel

I myself go there, and to be perfectly honest, I hate it. They have no respect for any of the actual children enrolled, they treat everyone like a six year old. The teachers rarely help anyone, just tell them to try again next time. How is someone supposed to get better at something with no help? The definition of insanity is doing the same thing over and over again and expecting the same result, and this is exactly what they do at Tricks. Therefore, by definition, the place is insane.

Someone Somewhere

I have been bringing my kids here for 5 years and I have never, ever experienced a teacher that didnt care about my kids. They have this way of making my kids feel like they are so special. Aside from the physical aspect, I really wanted a place where my kids are praised for being themselves. I have taken breaks from Tricks to try other places but always come back. They have formed a place in my childrens hearts and have made so many new friends here. Great place for your little ones!!

Kimmie Edwards

Absolutely horrible customer service that looks for ways to make you loose money. With 2 kids enrolled in 1x per week classes and phone call in advance that my kids would not be there, they continue to tell me i cant use my childrens 3 make up classes a piece unless they are still enrolled? Meaning i have to pay another months worth of tuition just to use the classes i paid for last month. Worthless classes and a huge waste of my time. Do not go here. Go to fliptastic down the street.

Katherine Boroski

My two kids (age 2 and 5) go here and have a great time. As a former gymnast myself, I get the sense from watching the older kids that its more of a "fun" experience rather than a "competitive" mentality. So, if you have a truly skilled athlete who hopes to compete at a high level, I dont think this is the place for you. But if you have younger kids just looking to have fun and burn off some energy, I highly recommend it. My son ADORES Miss Annie.

Anonymous User

I decided to take my 3 year old son here after he refused to get in the pool all summer. I am so glad I did. His instructor, Matthew, is incredible. After watching the class from the side of the pool, my son actually asked to go in! He had his 3rd class today and is doing so well. I highly recommend Tricks gym!

Keithos Muhfukah

Staff looks like they are all hung over. Lazy ppl who dont seem Iike they wanna be there. Definitely dont recommend this place.

Gurmeet Singh

My daughter used to go there for gymnastics. Nice and talented staff.

Anonymous User

I want to sign up with my sister but Idk yet is it fun?:))

Andres H

S the parking lot usually only has like only 2 cars

Too Tall

Take my 11 year old sister there, she loves it.

Lyla S

I wish I was there