Crunch - Hills Plaza

345 Spear St, San Francisco, CA 94105, USA

Address:	345 Spear St, San Francisco, CA 94105, USA
Phone:	+1 415-495-1939
Site:	crunch.com
Rating:	3.2
Working:	5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–9PM 8AM–6PM 8AM–6PM

Location

Photos 54

Reviews 19

Teran McKinney

Crunch seems to have nice facilities in a good location. Everything was as clean as I could expect, and the woman giving me the tour guide seemed very knowledgeable. She did pull one of the famous salesman tricks of blending the sign-up with the tour in a very sly fashion. I liked the place enough I thought I would go for it, although I was not planning on deciding right then. Four stars are taken off because of how pushy she was with personal training. She herself was not a personal trainer, which I found interesting. While I was open to personal training and would consider it down the road, I did not want to take it because of how pushy and rude she was about it. I understand it is her personal recommendation and would probably be even better for me than going to a gym at all, but even if Im shooting myself in the foot I expect to be allowed to do it with a decent sense of respect. Ive let other customer shoot themselves in the foot, and while I encourage them not to, I know at least to be happy they are a customer at all and hope I can help them further down the road. Furthermore, one of my coworkers relayed that one of the personal trainers said she was obese and basically a loser for not signing up for personal training. That really upsets me, because shes not obese, and they have no business giving customers personal attacks. I dont know for certain if that was a resident personal trainer or not, but the sad thing is that I can believe it would happen there. My understanding is that most personal trainers are paid very heavily off of commission and make little base wage, so it encourages the behavior. I think the tour guides (Im sure they do more than that; I dont know what else to call them) are also fiscally incentivized to push their customers towards personal training, ultimately, whether they need it or not. I dont know for certain how Crunch is ran, but this has put a very bad taste in my mouth. While the response of the employees could have been better, it feels to me that there is something fundamentally wrong with the company that needs a lot of work. Unless there are drastic changes, I will not continue beyond my 12 month agreement. There must be better gyms out there that dont give this kind of treatment, and I intend to find them.

Omer Mahmood

I have been using this location for six months now. Customer service is below par. Locker room is outdated. Some cut the lock in the mens locker room and stole my work laptop. When I reported this to the staff member, her instant response was,"sorry we are not liable for your loss". There was no empathy or any desire to assist. Now on the positive note, members are generally nice and it is a clean place.

Sneh R

It is small, but thats not what the 3stars is for. Its for the dirty and ripped shower curtains, the gross floors, the old and outdated locker room-- the ny crunch gyms were revamped, not sure why the west coast Crunchs cant be cleaned up and simple (new shower curtains, bowed shower bar to make the shower stall larger, clean steam room) changes made.

Katherine Howell

Took a pilates class via ClassPass--instructor was good but the room itself smelled HORRIBLE. honestly made me gag a couple times. I told the front desk staff and they agreed and said its been a long standing issue. Dont go unless youve got a very strong stomach.

Quarup

This gym is kind of a nightmare to first sign up because they consistently pressure you to sign up for a personal trainer. I suspect this is how they make most of their money. They leave you alone after a couple of weeks when they realize youre not signing up.

Michelle Mellish

Good location and good selection of classes. Showers and dressing area in womens changing room could do with a bit of refresh. Stretching area in gym is very small and often crowded. Overall good value for money with my corporate discount.

Christina Collada

Ive been a member for a few months and have enjoyed this gym a lot. It can be a little over crowded right after work, but its deserted on weekends. They offer a good variety of classes and have pretty nice locker room facilities.

Willie Johnson

Its a beautiful place to walk in nice and rooms. There a bathroom it is nice and clean. If you dont mind you can. Get back at me tell me a things or tow.

Jeffrey McKenna

Great fitness club in a good location with killer views. Theres nothing like doing cardio and watching sailboats on the bay.

Anonymous User

They are such scam- it is very overpriced and they make it nearly impossible to quit this gym. Dont sign up!

Sam Fung

Staffs are friendly there. The place is little bit small during peak hours.

Alain Truong

Smaller gym, convenient to offices in FiDi, friendly staff, great view

Ikai Lan

Pretty good gym when it is not busy. 1pm-4pm is when I like to go

Anonymous User

Older, but nice view of water on at treadmills