Portola Auto Services
| Address: | 2780 San Bruno Ave, San Francisco, CA 94134, USA |
| Phone: | +1 415-468-5175 |
| Rating: | 3.2 |
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Photos 3
Reviews 4
JM
Jm Casler
**WARNING** **BILL CRAMMING** I went in for an oil change and a tire rotation. The tire rotation was free because I had previously purchased new tires, alignment and smog check. Paul called me around noon to tell me that he had also changed the air filter, cabin filter and was about to change the spark plugs. He insisted the spark plugs were worn and needed to be changed. All the filters and spark plugs were replaced by myself 8 months ago and were in good condition. I protested the charges and he said hed wave the labor. I get there around 4:30pm to pickup my vehicle and was handed a bill for $122! The big guy told me there was nothing he could do about it and I had to wait for Paul to return. The bill had not been updated and I was still being charged for the unauthorized air filter work. Seriously, $122 for an oil change? I made it clear to him and (what I believe to be) his wife that those are unauthorized and they eventually took it off. They have lost a customer. - Jm
LI
Life New
these guys are crooks every since paul retired, he was e last honest man they gone quote me on a part that doesnt even exist for my car, they dont make it for my car , thinking i wasnt going to research it, then got the nerve to get mad at me when i told him about it, they looking at the highest part to put on your car in most likely not even buying the part ,just putting on some cheap part i would most defiantly ask for the box that the part came in afterward or before--females BEWARE of these guys
TH
Theodore Grabowsky
My wife realized at 5pm that she had a flat tire. I stopped by at about 5:30pm, to see if they would be able to help fix it, as the car was needed the next day. I asked what time they closed? Paul informed me 5pm. He then proceeded to fix the tire, torqued all the lug nuts and had me out the door in less then 30min.
JE
Jeffrey Juarez
Paul is a nice guy running a honest business. I have walked out of his shop with out paying anything because there was a recall. I have known Paul for 5 years and when I need professional diagnostics hes to go to man to figure out what ever headache I have.
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