|Address:||2180 S El Camino Real, San Mateo, CA 94403, USA|
|Working:||7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM|
Extremely poor customer service! Called 4 times, was put on hold all 4 times for over 3 minutes. Tried to schedule an appointment over the phone, but they told me they dont do appointments.....1st come 1st serve. However, you can schedule an appointment on thier website??? Im confused...... They gentleman told me they were booked for the day, when I called at 9:10am....they opened at 9am!?! Im in dyer need of a tire plug (simple repair) due to a screw stuck in my new tire (My family is trying to get back home in Fresno Ca); and when asked if he could please squeeze me in, I was told probably not.
Everyone here was friendly and professional. I had an emergency battery change and I was in and out in well under an hour even though I had no appointment, it was a little busy, and they had to call around to other shops to find and get my battery type.
Its ok, the good thing is the lifetime alignment, the bad thing is the amount of times they try to sell you services/products that you dont necessarily need or try to convince you of something that isnt right.
The team at Firestone is awesome. Everyone is friendly, knowledgeable, professional, and honest. They do great work, and can usually get you in for service pretty quickly.
Ill never go there again. Ive had pleasant experiences in the past, but the person behind the desk this last visit spoiled that.
Very easy and honest place. They offered the lowest cost option to me first rather than trying to upsell. Very impressed
I have use the for 2 of my cars price is comperable with other and I was satisfied with the service
Good services professional people
Really poor customer service
2180 s elcamino..BAD SERVICE
Not the best service for me
Friendly, quick service!