Public Storage

3491 Santa Rosa Ave, Santa Rosa, CA 95407, USA

Address:	3491 Santa Rosa Ave, Santa Rosa, CA 95407, USA
Phone:	+1 707-595-8840
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 20

Reviews 17

Sarah Holm

In the past seven years I have had the displeasure of renting several storage units . With the majority of the units costing more than advedtised ,i.e. not reading the fine print. The manager Jennifer Binder explained to me the process of Billing ,rate increases,hours of business etc. in such easy lamen terms I never even needed to ask questions. She did so in an expedient manner. I have been a customer for going on 2 years. Im not sure even if I found the proper housing to move into that I wouldnt keep a unit with Public Storage just for the friendly smiles and hand shakes from Ms.Binder and her emplyees. Thank You.

Elizabeth Mesa

I recently went by several storage facilities to find a suitable storage unit to put my elderly fathers belongings into (he is going into a full-care retirement home); I must say, out of the various places that I visited, I found that Jennifer at Public Storage was by far the most helpful! She was very kind and understanding regarding my father, and went the "extra mile" to take care of my questions and concerns. I was very pleased by the service that I received, and would recommend this storage facility to others. Sincerely, Elizabeth Mesa

Amanda Steever

Jennifer at Public Storage is so helpful and wonderful. Shes knowledgeable, polite and kind. Shes helped me with difficulties Ive been having (not the storage facilities fault). If she doesnt know the answer to a question, she finds the information quickly and relays it quickly. The property is clean and secure. Ive had a storage space here for about 16 yrs. In the past, I had some trouble with employees who didnt know what they were doing. Jennifers great. Shes a real help at a time when I need it.

Missy Barnes

I was in desperate need for a quick place to store some very important and sentimental items while dealing with a death in my family. The manager, Darcy was her name, absolutely went above and beyond to help me during this difficult transition. I instantly felt secure with my items, the cleanliness and security was far surperior to other storage facilities I looked into. I recommend Public Storage highly to anyone needing a safe place to store items and a helpful and polite staff.

Susan Cohan

Our two and half years renting a space at Public Storage was perfect: Now retired, we sold our very large home and downsized to a home 1/3 the size. 2/3s of our valued belongings needed a temporary home as we began to sift through them, and build a storage shed at our new home. The units at the site are clean, the grounds well-kept, and Jennifer was always so warm, friendly and helpful in every way. We would recommend this location to anyone. Our stuff felt very safe there.

Cole Allison

Without a doubt, this is the best storage location I have ever used. Having used several different storage companies over the years, I can confidently say that Public Storage rates #1 on my list. Additionally, they have at this location the absolute best property manager Ive ever known. Jennifer is personable, attentive and a hard-working employee. She regularly checks to make sure that my needs are met. Ill be using this company for all my storage needs from now on.

Laura D

This was my first storage unit I rented, ever. Darcy was very helpful and knowlagable about products and units. She was very up front and honest with what I needed when it came to supplies and space. Working customer service for years myself she was very friendly and professional, and I appreciate that. I was very comfortable knowing she was helping and with how tidy and safe the property was. Darcy gets all five stars.....I wish I could make them gold!

michael ingerson

Jennifer was very friendly and knowledgeable about her property and units. She was able to address all my questions and concerns. Moving and packing and trying to get a storage unit is usually not a fun experience, Jennifer made it a pleasure and a no hassle experience. I would recommend this Public Storage property to all my friends who are looking for storage needs because Jennifer truly made it a great experience. Thank you!

Trish Mairet

The customer service at Public Storage on Santa Rosa Avenue in SR, CA is awesome! I was there this week and, "Jennifer," was working and she is the greatest...and was really helpful. I totally recommend this storage place over any of the others...Ive had many. Its just so nice to feel like the people you are dealing with at a time when you need help, are real and honest...and will treat you with respect and kindness! Trish

Jason Short

Jennifer always makes my experience a good one when I have to deal with my storage, Ive had some not so good times with others in the past I dont care to mention names. I can say ill be back she is an awesome host I guess you would call it. Im not one to write a review but I felt after her turning my not so good trips to storage in to a good one I thought why not same something

Siddharth Alexander

Just rented a unit here. So far, the highlight was dealing with Darcy, one of the storage property managers. She was thorough, knowledgeable, professional and helpful. She was a real pleasure to work with. The unit itself was clean and easy to use. The property appears to have good security, the access is easy provided you have the gate code, and it is right off the highway.

tony mininno

I have an estate sale and liquidation company hired by my client to liquidate the contents a a storage unit. Jennifer, the manager and staff could not have been more helpful in working with me and my client to get my job accomplished. The facility ewas well organized and clean!! A pleasure to deal with, thank you! Tony Changing Homes Estate Sales, Santa Rosa, CA

Tiffany Harvey

I love my local Public Storage. The manager, Jennifer, is extremely helpful!! The facility is well kept. I feel very secure leaving my belongings there, which, of course, is extremely important to me. I appreciate the professionalism of everyone Ive worked with at the facility on Santa Rosa Avenue. If asked, I would most definitely recommend Public Storage.

Lydia Turner

Jennifer at public storage in santa rosa on santa rosa ave was very helpful and helped us figure out how to open the storage safely and directed us on boxes and tapes for our things that we needed stored for awhile. She was also nice and welcoming and warm as well in every way that she could help us out. I would definitly use that company in the future.

Scott Searby

This is for all the times Ive accidently rated the wrong facility. Crystal and Jennifer are amazing. Ive changed units 3 times, and they have brought over a dolly to my unit (I hadnt asked) to help me out. Recently I lost my keys and they were understanding and polite about my mistake and helped me through the whole process. Prices are great, too!

Douglas Romero

i deliver to two of the storage units there and Jennifer is always there with a smile on her face and a kind word. when the gate code got changed she made sure i had the correct one and i was able to get in and out. i look forward to making my Deliverys there each tuesday because i know Jennifer will be there with a smile and kind word.

Rebecca Hall

I love the convenient location of this facility and how they have such great prices. Jennifer the manager is so wonderful and helpful with all of the storage needs when you are in a hectic and stressful situation. The property is kept so clean and orderly. Anybody in Santa Rosa I definitely recommend this storage facility!!! :)