Gorsuch Plumbing

Reviews 3

LN

lngbchmike

DO YOURSELF A FAVOR AND CALL ANOTHER PLUMBER. Unless you like paying a premium for the work, taking forever to get the job done, and receiving substandard customer service. I have been dealing with Gorsuch for the past four months and it has been the worst experience I have ever had with any contractor. I am the president of a homeowners association and Gorsuch was recommended to us by the HOA management company as a plumbing company of size and reputation to get a larger project done. I dont know how they have built this so-called "great reputation". When they came out to bid a gas re-piping and new gas meter job for a 21 unit building in Long Beach, it was a disaster from the start. After agreeing to pay upwards of $35,000 for this project and signing a contract that said it would take about two weeks, I specifically asked to be kept abreast of the project. Instead, this two week project turned into a four month nightmare! I dont fault the workers, but the owner/manager, Matthew, had the communication and business skills on par with any organization that has driven themselves out of business for not listening to the consumer. You would have thought that a $35,000 job would have come with some progress updates. Instead, they complained about trenching under the building and lack of cooperation from the tenants for access. This is something they knew from the moment they bid the project. But instead of communicating these issues, they just let it drag on. I still to this day do not know what took so long. I was told at the beginning of the job, that the gas would remain on in the units that did not have leaks, that the city would turn on the meters as they passed inspection, etc. All these were either lies or a general lack of knowledge on the City of Long Beach policies. The outcome was that 21 units went without gas for heating and for cooking for FOUR months! To pour salt in the wound, I facilitated getting access to some units by hand delivering keys to their receptionist. They lost the keys and then tried to say that I had given them different keys and point the finger at me. I sent them so many emails asking for updates that went unanswered. The sad part is that Gorsuch was so short sided as the association had voted to allow only one plumbing company to do all future work on the building and that company was to be Gorsuch. Now, we have voted to ban them from ever doing business with our association again. Lastly, the units in the building are owned by investors, Realtors, property managers and others who would have the ability to recommend Gorsuch for many other plumbing jobs. Instead I will recommend everyone to avoid them; especially on big jobs at condos, apartment buildings etc. There motto is "Putting pipes in their place since 1939" It wouldnt surprise me if some of those jobs are still waiting for those pipes!

GA

Gail Meredith

Simply the best. We have used Gorsuch Plumbing for plumbing emergencies as well as repiping our house. The techs are knowledgeable and dedicated. Matt, the owner, ensures that the estimates are within target and works with you to ensure that you understand the work that will be done as well as the timing. When we had our first leak, we called another plumber. This plumber wanted to drill holes multiple places to determine the site of the leak. Gorsuch has the technology as well as partners with leak experts to determine where the leak is. We decided to proactively re-pipe the house since our neighbors were experiencing slab leaks. The re-piping went smoothly.

AL

Ali Haghjoo

Somehow a neighbor had gotten into a building panel and turned off a water valve that serviced our unit! Gorsuch Plumbing had been there to give the neighbor a quote and noticed the closed valve. They notified me and then tried their darnedest to go back and turn it back on (over a weekend). They did all this even though there was nothing in it for them. They contacted the bldg management, came to my unit and checked things out, and eventually gained access to the trouble-making neighbors unit and turned on the water for me, all as courtesy ! I will use them from now on for any plumbing needs that may come up.

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