Mercedes-Benz of Stockton

10777 Trinity Pkwy, Stockton, CA 95219, USA

Address:	10777 Trinity Pkwy, Stockton, CA 95219, USA
Phone:	+1 209-944-5511
Site:	mbofstockton.com
Rating:	3.6
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–6PM 11AM–5PM

Location

Photos 100

Reviews 20

Pablo Jeffe

I purchased an E350 in October of 2016. Took the vehicle in for service and got it back with the wifi not working. While trying to fix the wifi we discovered that the concierge never did the vehicle delivery correctly and we were suppose to have navigation, internet, satélite radio, emergency roadside assistance, concierge service, embrace and other packages set up that never were. I took the vehicle back to the dealership for two days. Came back to pick it up and it still wasnt fixed. I was told that enrollment was closed and the Tek waited too long to try and fix it. So I took the car only to find out from my embrace Rep that the enrollment department was still open. I took the car right back to the dealership and they started the process of enrolling the vehicle. 44 minutes later software required the Tek to call a certain number to complete the enrollment. This time the number was closed for Memorial Day weekend...but it had just closed 1 hour and 44 minutes after I picked up the vehicle and returned it. So, Jose promises over the phone to show up Saturday at 10:00am and did not show up. Rick in Service is great but it must be hard being surrounded by people that lie and cannot be trusted. RUN...front his dealership!

Jay Fuentes

My scoring was based on the computer system that your dealership used. I have first educated that issue with the van were two problems, which I was ok with. After the van being fixed, they discovered another error code that the computer system did not catch. This cost me an extra $2,500 to fix. If I would have been educated with all the error in the begging I would walk away not getting anything fixed but since I was already in the whole I felt I had no other option. If your dealership is going to charge a premium dollar to get the van diagnosed I would hope they would be able to see all the issues from the beginning. This would improve the customer experience and recommendation of this business location.

theresa jimenez amador

Horrible customer service if you did not buy your car at their dealership. They treat you even worse if you did not purchase an extended warranty with them. Had a huge bubble in my tire and they blew it off as my tire warranty would not cover it and its only 1 year old car. They refuse to wash your car even if you pay for service. They claim they only wash their own cars. Take your business elsewhere!. Fletcher Jones of Fremont is the best even if its a few miles away. I felt as if I was a huge bother to them!!

Luis Cuesta

I will give them a 4.5 for service. they are very friendly and very knowledgeable very quick to respond to your needs. Though I would not buy another new vehicle from them since they moved to the new area all salesmen have been stressed to make sales using the old and still I guess Waze Ill selling a car. They forgot that this is not a Chevy Orr Nissan or afford its a Benz dealership the car sells itself. Do not like to be pressed or treated as if I am ignorant. So sad

Sheila Mcclain

Beautiful vehicles and showroom. They NEED to work on customer service. Listening to a customer request for information and providing it within a reasonable time would have been wonderful. Total time spent was way over 3 hours just to get information. I expected better from a high end dealership.

jorge rosales

One of the best dealerships i have ever visited everyone has something to offer everyone would greet you smile at you. They made me feel like i was a VIP. Thanks guys! shout out to Kayla who help me with finding the right car. Made the right decision.

Peter Lam

If you need to have your car serviced, Ralph is your man here. He will get you all sorted out and offer you the best price possible. We have multiple Mercedes in our household and this is the only place we take them to get serviced and worked on.

Jeff Celio

Gracious, professional, and knowledgeable staff. No typical high pressure sales approach. Worth the drive to save thousands compared to Bay Area prices. Very happy, recommend without hesitation!

Kevin Gross

I shopped about a dozen dealers and Stockton came through with the best price and a great buying experience. No high pressure sales tactics, bait-and-switch or other nonsense. Highly recommend.

Traci Miller

I appreciate the professional sales staff and the friendly customer service delivered from the first minute I walked in the dealerships door until I drove away with my new car!

carlos valdovinos

Tito took care of me good got a nice E350 and the Asian girl on the finance department got a me a 3% interested thanks guy looking to buy a s550 shopping for one now...

Javi Cuiriz

Great new location. The new building is very luxurious and the staff was very helpful. Huge selection of vehicles. Highly recommend.

Dennis Valdez

Above average service ost. Good service but not able to service older models of Mercedes

PWN0GRAPHY209

They talk in a patronizing way if you dont agree to the price they have set

Benny Tampol Jr

Very knowledgeable staff and pricing is fair for a dealership.

Andrew Figueroa

Service department has the best horrible service in town!

Lisa Vizcarra

Not very helpful. They do have a great selection.