Truckee Automotive

12219 Business Park Dr a, Truckee, CA 96161, USA

Address:	12219 Business Park Dr a, Truckee, CA 96161, USA
Phone:	+1 530-587-5705
Rating:	3.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 5

Reviews 10

Chris Briggs

If you have something go wrong with your car, go somewhere else. Bottom line, it wouldve been much cheaper and quicker to get it towed to Reno. My car broke down driving over the Sierras and this shop was the closest one and said I could get it towed in. It was Friday and they said they could look at it on Monday. By Wednesday they figured out they needed to remove the transmission to figure out exactly what happened. After 2 weeks they finally determine the cause (broken flex plate). Jerry, the owner, promises to call back with great regularity. It never happens. He promises progress that day or the next. It never happens. Hes quick to apologize, and promises results when I say I need to get this car fixed because rentals arent cheap and I need a car to get to work. But nothing changes, and I have to call every few days just to hear more promises. It eventually takes one day short of 4 weeks to get a new flex plate in and back together. Jerry calls, tells me it is all done and gives me the total. I go in the next day to pick it up and he tries to add over $50 to the total. We compromise on the price and when we go to the car he shows me that the latch to the tailgate is now broken and they had to use a rope to tie it shut. Never had a problem with it before, but suddenly its broken. Odd he didnt mention that before I paid. He said they lubed the latch and tried working it, but couldnt get it to work. I get the car on the road and as soon as I get it on the highway it is shaking like its about to fall apart. I limp it back to the shop via side streets after getting off the highway. Several hours later and they figure out they didnt quite put it back together right. Thankfully I took another day off work and got there early, because you can be sure if it was after 5 oclock Id be stuck without a car for the weekend, despite promises it was done. I spent 3 hours replacing the latch on the tailgate and have offered to split the cost of the part with them since it was old and not pay for my time, since Im sure it would only take a mechanic an hour or so. Every time I talk to him he says he has to "think about it" and says he will call back by noon the next day. Each time hes had at least a week to respond, but he doesnt. Now he seems to be ducking my calls and I think Ill have to go through the Bureau of Automotive Repair to try to get some money back. Maybe if youre local hell try to do well and make sure youre all fixed up in a timely manner. If not, just pay the extra tow charge. There are some pretty good shops in Reno.

Ryan Gunter

Got my truck in in a pinch, got the work done in a timely manner and at a fair price. Only part I wasnt too happy with was after I picked up my truck noticed someone decided to go through my stuff in my glove box and holder attached to my sun visor. I already know not to leave valuables in a vehicle while at a shop. Didnt notice anything missing, if their is is nothing important. Just bummed to have it happen at a shop I trust. Not sure if Ill be getting work done here in the future........

cat b

Jerry was honest and efficient when my Jeep broke down after camping in the area. I had it towed to him after talking w a friend who is a local real estate agent and knows Everyone. Truckee Automotive is a trusted business and we all know how sometimes things dont go well with mechanics! Not these guys. Great customer service, no BS.

Kari Sindberg

Jerry and his team are the best! Honest, reasonable and extremely nice. Jerry was able to give me an estimate over the phone for the cost of the maintenance I needed, and the final cost was actually $40 less. One of the staff members even gave me a ride home when I dropped my car off! Thank you Truckee Automotive!

Anonymous User

We had a flat tire last week and stopped in there because it was the closest auto place. The gentleman there didnt have the tools to fix the tire, but pulled out a jack and put on the spare for no charge. Big props for helping a stuck traveler. Thanks.

Sarah Cummings

Theyve always had great and upfront honest service! I have and will always my have my truck taken there for anything!

Kipp cooley

Jerry is always professional and reasonable. Honest estimates and easy to work with.

Lord Dave

dont go here! They go through cars and steal everything they get there hands on.

Tom Deeds

These people steal things out of your car. Dont go here !!!

Rob Kovach

Best around. if you car about your car you take it here!!!!