Sterling Collision Center

Address:	1111 Bell Ave, Tustin, CA 92780, USA
Phone:	+1 714-259-1111
Site:	sterlingcollisioncenter.com
Rating:	3.4

Location

Photos 100

Reviews 17

Anonymous User

AAA recommended that I bring my car to them... Twice now, I have been told by Sterling associates that my cars repairs have been completed. I have picked up the car and driven it away, only to find out within hours that the car has not been properly fixed. Each time the items not fixed could have easily been noticed if a simple test drive would have been done. Needless to say, I are very disappointed with the quality of service received from Sterling Collision. Now I have a car with a defective headlight, completely undrivable in the evening hours. This is an unacceptable situation as the repeated number of repair attempts has substantially impaired the use, value, and safety of the vehicle. At this point I am waiting for a response as to what Sterling Collision is going to do to fix this unacceptable situation.

vincent Carlione

This place is for you if: 1) Time is not an issue for you and you can leave without your car for at least a month for a (simple repair) 2) You are not a person of principle meaning you dont have a problem with(you or insurance company) paying at least seven times the actual cost, and 3) You are in the habit if saying yes to everything that they say because your insurance is paying for it and because they have Lambos parked outside so they know what they are doing! If you said yes to all of the above head down there, otherwise, there are a few local places that they do the same job with a fraction of the (bloated)cost and a lot faster. You are not going to have a "personal advisor" but you can actually talk to a painter and cut the middle-woman!

Anonymous User

I was really apprehensive about going to Sterling Collision when I found the reviews on this website, but had already made an appointment when the Auto Club referred them to me as a preferred vendor to fix my 2010 Acura RDX after I had been rear ended. Heidi was the AAA rep at Sterling assigned to my case and she did a fantastic job of explaining the process to me and communicating the status every few days until my car was ready about a week later. I was thrilled with the work they did to restore my car to new status... a five star experience, do not hesitate to have your car fixed here!

Taylor Leach

Had Katelyn and Robert work on my Audi and they were awesome. Was in a fender bender and needed my car turned over quickly. Not only did they work their magic on my car but handed over keys before they said they would. Katelyn was extremely professional and handled everything smoothly. The quality of their work is impeccable. I felt like my car looked better than when I first bought it. You wont find a better auto body shop. Would recommend this place to anyone regardless what you drive.

David Drake

I took my A6 to Sterling for a rear bumper repair. They completed the repairs fine but when they reassembled the rear sensors they installed them crooked and at varying angels so they look terrible. They also chipped my front hood and refused to repair it. They have treated me with disrespect and seem to just be trying to avoid the issue. Bottom line is they have poor service, and dont seem very honest. I cant even get a call back from the manager.

Wellesley Sommerfeldt

Sterling did an amazing job repainting the entire front end (windshield forward) on my 2004 A4 under warranty (a factory defect). Its not easy to match a factory paint job, and they did. I guess thats why theyre factory certified. Now, some a***hole hit my 2012 Q5 in a parking lot. Guess where Im taking it to be repaired? Theyre also a Farmers-preferred repair shop, so I work directly with them to get everything fixed.

Anonymous User

I took my BMW here for repairs because I was rear ended. The incompetent mechanic left behind spare parts when I received the car back. The car ended up at the dealer to fix additional issues because it was not put together correctly. I was out of a car for almost a month because of their lack of professionalism. Do yourself a favor and take your car somewhere else.

Anonymous User

Sterling Collision had the worst service Ive ever experienced. I took my Porsche Cayenne Turbo there to repair and it took them over 5 weeks to repair simple front bumper damage. Then called me the day it was promised to be finished and said they forgot to mention my sensors arent working. Terrible customer service. Word of advise... GO SOMEWHERE ELSE!

Irwin Tomarere

Really satisfied with their work. I got rear-ended and they replaced the bumper in 3 days with OEM parts. They called me to schedule the drop-off. Called the rental company for me and handle the rental drop-off. Very convenient and fast service.

Steve Espinosa

Sterling had horrible customer service, missed 5 deadlines, and took over 3 months to fix my car which only had been a fender bender!!!!! Would never ever reccomend them!!!!!! Mike X and everyone down there have horrible customer service skills.

will f

TERRIBLE.. The extremely rude front desk woman was beyond rude using foul language.(not to mention the 10 layers of makeup) Dont take your car here unless you want to be yelled at.

TreeTopp B

The people are really friendly and flexible with your schedule. They are great with the insurance companies and treat you great.

Karen Smith

Sterling - and especially Jeremy went above and beyond to repair my bosses car. I highly recommend this collision center!!

Robert Palmieri

Simply the very best, quality work by professionals who care about customers and their vehicles!

Rimo Seven

AAA shop, they did good last time and Im taking my car there again next week.

Daniel Griffith

These guy are great!

ANTONIOJR714 LOPEZ

The best