Address: | 150 Nut Tree Pkwy #200, Vacaville, CA 95687, USA |
Phone: | +1 707-469-8555 |
Site: | local.fedex.com |
Rating: | 3.7 |
Working: | 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM |
WA
Wallace Pearce
On Monday, December 8, 2014 I went to your Vacaville CA store for the purpose of buying some business supplies and making copious copies. I arrived at the store at approximately 9:00 am to find your only clerk who was assisting a FedEx customer. At the non-FedEx line where other customers also standing and waiting. After approximately 15-minutes the clerk then waited on me. I asked her what the process was for using the self-help copying units. She told me I would need to use either a credit or debit card. I stated I wanted to pay in cash. She then pointed across the store to an automated system and stated that all I had to do was to follow the listing on the screen. When I attempted to insert my paper money the system refused to accept it. I tried several more time with similar results. I then went back to the same clerk for assistance to find even more FedEx customers waiting. After waiting in line once again (now waiting a total of 30-minutes) I left the store following other customers who appeared to be as frustrated as me. I then went to Staples where all by needs were met in less than 15-minutes. With all your customer service ad’s one would think you took your own statements seriously. I don’t and will not take my business to elsewhere.
TE
Terry K.
Worse customer service ever! I tried to call prior to coming to ask a few questions. No one answered the phone & I let it ring a dozen times. Then, after arriving at the store I stood & was ignored for a good 10 minutes at the Fed Ex counter, while employees just walked around. I know that they saw me standing with this HUGE box to be shipped. It wasnt even busy in there, I was the only person standing in line! Next time, I think Ill just ship UPS, obviously FedEx doesnt need my business!
JU
Juan Marquez
Had a product to return to Newegg, and got a shipping label for FedEx. I took my item and had everything finished in under 5 minutes. Only complaint was that the person at the desk had an unfriendly monotone voice and a stiff face, but Im sure she was just tired probably, we are all human after all.
A
Anonymous User
I am at FedEx in Vacaville at least 3 times a week utilizing their services for my notary business and I have always been offered friendly, quality service by all representatives. Thank you for being so helpful to my business! A+ Mobile Notary Kathy Hageman, Owner
JU
Justin Lewis
Over the phone I was told one price, when I arrived they wanted 250% more.. even after explaining this they didnt care and charged me. I will add that a separate occasion one of the girls helped me and she was amazing at customer service.
JO
Joshua Tucker
Make quick work of any copies that you need. Did you know that you can get your passport photos taken here? I didnt, but I saw some people getting it done and thats pretty cool
OG
OG FADE
Very helpful friendly customer service. Chose to overnight my parcel $10 cheaper than what I was quoted by UPS.. parcel arrived on time customer very happy
WI
William Parkinson
what an expensive waste of time. place provides no help on using their pcs which offer no user instructions. will never utilize again.
FE
Fernando J
Super helpful in assisting me with a big, awkward thing to ship.
WI
William Beckman
Good ole FedEx. Look for the arrow between the E and the X.
JO
Jonah Cordova
Always doing great And really fast service
MO
Monisha Bush
Good business great service