Castle Rock School-Gymnastics

Reviews 3

KI

kim Kramer

I cant even give this place a star. The owner has no idea what true customer service is. I complained to her that the boys after a year were not really learning much. They couldnt even do a decent cartwheel. Some core stuff and screwing around the last 10 minutes of every class. The owner instead of taking the standard, "Im sorry you feel that way - What can we do do improve" customer approach became agitated and more concerned that we and other parents were talking about her business behind her back. She became extremely combative and rude. My wife and I observed she seemed to roll her eyes and sneer a lot as well. Not once in a year did she approach us and ask how everything is going. My wife on one occasion stood in a long line to pay for one day of open gym on a Friday. The owner lifted my wifes credit card in the air and said, "is this all you want" referring to the option to pay for a punch card which my wife did not want. Instead of a THANK YOU for your business we appreciate it, she got her credit card waved in the air in front of other parents in line. This women definitely needs a lesson in customer service. I am sad we wasted our money here. I wanted to make sure I was correct with where our son should be. There was not enough repetitive practice. I called friends that have kids at 5280 and Tiger Gymnastic to see how far along a boy should be his first year. They both were surprised how far behind the curve they were. The boys rarely got anytime on the large floor to learn basic combinations after a YEAR! There are a lot more girls to boys but there was no balance. It felt like the boys group was second fiddle to the girls. Also open gym can be very chaotic. When there are a lot of kids collisions occur from children not looking and getting hit by others performing trick. Jumping off the roped into the pit can be very dangerous as well. It takes one kid not looking, jumping and landing on the neck of another. I think people who thinks this a great place would be blown away when they actually visit or put their child in a great place. We also had paid for one more class but we decided we wanted nothing to do with this place. Instead of giving us a refund even though it is against their policy the owner said we could use our credit for open gym and then told me she did not want us coming into her business because we were talking about it and she didnt like that. So if we got a credit but could not use it. A normal person would just say I will credit you card and move on from there. The sad thing is I hope this helps her become a better owner and person. I dont think she is aware what she has become. I have noticed a pattern of reviews here. Of course Im guessing after I write this she or someone there will write review on how great they are. I noticed this from the other poor reviews followed reviews claiming this place is better than heaven. Dont be fooled! This was a less than positive experience. The facility may look good but when you strip back the layers there are some serious deficiencies that really need addressed. If you love what you do it should come through in your personality. Not here. Cold as ice.

SA

Sarah Braverman

I would never ever recommend this place it to anybody. It is shocking how rude this owner is to her own costumers who want to invest in her good business and pay her money. My daughter gave up all her sleepovers and parties to go to open gym for a year. She worked her butt off and after my husband and I invest probably 4 thousand dollars on her camps, open gyms, classes, and leotards. Every time we would sign up for something she would smirk or roll her eyes. I was thinking, wait we are the costumers, we pay your bills, we are the ones giving you money, and you are angry and rude with us this doesnt make sense. So I keep thinking, my daughter loves this sport ever since she started it and has made some friends here and keeps gain skills because she is so retimed to get on team (competitive gymnastics). So, after try outs came, she has every single skill expect for 1 and her best friend that tried out for the same level, they both had a injury 2 weeks before,but her best friend was younger then her when she tried out. Her friend got on team and my daughter never made after they saw all the hard work she put in. She never ever missed a open gym ever since she stared gymnastics, she put in 1,000% percent every single time she was in the gym. For christmas, she asked for mat and practiced her back handspring numerous times, on the day of the try outs she went up to the park and practiced that skill she didnt have for hours. So on her way out of the gym crying after all the younger girls got on team that didnt have at least 3 skills, the owner just smirked. The owner only wanted young girls because she figured that they would grow up and have more years at the gym until they get to high school and they would invest more money. This destroyed her love for gymnastics and couldnt even show up and get out of the car for gymnastics with out crying. I will never spend an other penny here ever in my life time and hope you will never too. This place makes me sick on how the owner only cares about money. It still blows my mind how evil somebody can be without feeling bad. I would never come here for gymnastics it will be a big mistake.

PH

Phillip Bell

Stay away from the "owner"! Seriously, if Benito Mussolini was a woman and owned a gymnastics studio, this would be her. She leaves rude messages on your phone telling you what to pay her, and by when. I had to dis-enroll my youngest daughter because one of the staff was being mean to her and physically kicking her. When I explained why my daughter was no longer in class, she said no one informed her. I repeated that I called them and asked her to be removed and she said that she has no record of that, and cant take my word for it, because "parents lie to me all the time." Then she started getting in my face and became very verbally hostile. I told her she needs to have someone else interface with the customers because she is really lacking those skills. Then she got REALLY mad at me and kicked both my daughters out of her school. Then, she found out who my girlfriends kids are (they have both been enrolled for several months), and she kicked THEM out too! All because she was mad at me. She is hostile, abusive and retributive. I encourage you to look on other review sites, and you will see similar reviews from other parents. Most of the staff are good. One teacher (a young blonde lady) enjoys kicking the kids around and making them cry. Three of our four children complained separately about the same teacher, with different things (she squeezes me too hard, she gets me in trouble, she pushed me over at the wrong time and I fell hard). We discussed this teacher with the people a the desk on a separate occasion, and they defended her, saying how nice she is. No resolution there. I suspect shes related to the owner, or something. The other teachers all seem great.

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