Address: | 210 Colorado Ave, Colorado Springs, CO 80903, USA |
Phone: | +1 719-636-3800 |
Site: | neighborsmoving.com |
Rating: | 1.9 |
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Anonymous User
I was trying to get a price quote from a few different moving companies. Someone from Neighbors Moving and Storage called after I had submitted a request. After telling me about a "deal" he was going to give me (basically the same deal as everyone else) I told him I wanted to wait to hear from some other places. He responded saying, "Wow, are you serious?" I said that I was and he asked what other people were quoting and I said about a dollar more than what he was wanting to charge. He then said what if I talk to the boss for you and give you 10% off, which is a lie because they advertise on their website a 10% off for web deals. After I said that I still wanted to wait for some other quotes, he said, "Youre telling me that if I give you the price of $79.00/hr right now, you wont take it?" I said no, I wouldnt I wanted to wait. He then said have a nice day and hung up. I dont know what their moving service is like, probably fine, but their customer service is horrible. You dont win customers by acting like a jerk on the phone. Hopefully they learn that before their business suffers anymore.
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Anonymous User
Worst moving experience that I ever had. I would not recommend them to anyone. One of the guys complained the entire time that he hated moving boxes. We purchased a new home and I asked the guys not to place boxes on the wood floors but on the blankets and they stacked boxes on my wood floors. Totally ignored my requests. I also requested specific drivers to do the job and they sent three drivers that werent the same three that I requeste and they never called to give me a heads up. This was the worst company and I would never recommend them to anyone. If you still plan on using them you better stand there with them as they set down each box to make sure there is no damage. The last company that we hired to move us they did an excellent job and I didnt have to baby sit.
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Anonymous User
Please dont use this company! They told me in order to secure the $96 per hour rate, I would need to put down a $100 deposit that was refundable. They told me I could get a full refund if I canceled at least a week before my scheduled move. I called and canceled almost 3 weeks before my scheduled move and they refused to refund my money. The owner was VERY rude and arrogant. These people will say anything in order to get your money. They also have a horrible rating with the "Better Business Bureau". I also filed a complaint against them with the BBB and neighbors moving was non-compliant and didnt respond. Im in the process of going to small claims court in order to get my money back. Please take my word and dont use this company.
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Dana Klauss
Huge Improvement! Actually, I had a not so great experience with Neighbors in 2010. Last week a friend of mine was moving and she told me she had hired them. I tried to tuck her out of it, and showed her some bad reviews I had seen on the web, but it was too late. So, I decided to be present the day they were supposed to arrive, and I was ready to argue. I had to eat up my words, because they were just a few minutes late, well prepared, and there was no inconvenience at all. Then I checked out the reviews in a couple of places and realized the bad reviews are old, from 2 or 3 years ago. I guess they have been stepping it up lately, and I think I would probably give them a second chance.
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Anonymous User
We used this company the first week of November, 2009. First they tried a bait and switch with charging me WAY more than they quoted. They fixed that to keep my business but I had a bad feeling at that point. I should have gone with my instincts! We are STILL finding things that they broke and shoved someplace so we wouldnt see. And not just little things, big expensive things like a treadmill and power tools. This was our third move in 2 years and none of the others did the damage that these guys did! So disappointed that after finding yet another broken item today (Feb 28, 2010) I had to search out places to give reviews to prevent others from going thru the same thing!
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Beezer Management
Do not use this company. They broke our wood dining table leg off and said that it was already loose. They broke a lamp and said it was that way when they saw it. They scratched wood items and did a terrible job of putting our bed back together - it was loose and had to be re-done. They didnt offer to protect the newly refinished wood floors in our home. In the end, the money we thought we were saving was gone in "fees" that were not provided in the quote. If you want all of your belongings crammed into a truck with no regard for their safekeeping and potentially broken items and then to be charged more than you expected - then this would be the company for you.
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Anonymous User
Stay Far Far Away... I would recommend that you try any other moving company. Neighbors Moving and Storage gave us a quote for an entire move of "probaby $1,300... no more than $1,500." When all was said and done, we had a broken washer, a broken dryer, ripped sofa, and grease stains all over the rest of our furniture. The final amount that we ended up paying Neighbors for all of this excellent work...? $3850... This company is a complete joke, and the idea that they could ever win an award for "Best Movers in the Colorado Springs Area" is completely laughable. I would recommend you stay far away... no matter how good of a quote they give you.
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Anonymous User
They were 5 hours late, and we had a very small window to move out of our apartment and into our new home. On top of being 5 hours late, there is a hidden 18% fuel charge that is never mentioned until they show up. You have the choice of paying it, or canceling. I dont know too many people that can reschedule a move so they know they have you by the short curlys! The actual guys doing the moving were good guys and busted their buts to make sure the move was as fast as possible to try to save us some money. I could tell they knew their boss was hosing us. Here we are moving again, and guess who were not using.
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Anonymous User
My friend just used this compnay and they overrcharged her almost triple the quoted amount. They now have her things and she is sleeping on the floor with her 2 kids. She does not know what to do, they are threatening to sell her stuff in 10 days and they are charging her 159 a day for storage. They have taken advantage of her and shame, shame on them. She is a single unemployed motherwho was horribly taken advantage of.
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Anonymous User
I could not get better service, I was tired and exhausted when the movers came, and I was surprised watching them move everything so fast and with well care, so I took a chair and put my feet up while they were moving my things.at the end it was a good job