Patterson Custom Diesel

6425 E Platte Ave, Colorado Springs, CO 80915, USA

Address:	6425 E Platte Ave, Colorado Springs, CO 80915, USA
Phone:	+1 888-493-4373
Site:	pattersoncustomdiesel.com
Rating:	4.7
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 100

Reviews 5

Timothy Fleenor

So recently I took my truck in for a few items. Mainly one issue was the fact that I kept getting a dead pedal and bucking. I also asked them to look at a boost leak as well as diagnosing the front end because of play in the steering and the dreaded death wobble. Well there was a ton of stuff they missed completely. They fixed the boost leak which was great and the apps sensor I put on was bad so they were able to warranty it. With that being said things were perfect. They then went on to tell me that my tuner module was bad which was causing the bucking and most of the dead pedal Part of this was only told to me, I wasnt told that they uninstalled it. Next issue was they told me that my truck was spewing a ton of oil from the front main seal and that it would be 400 to fix it which is reasonable and then the diagnosis for my front end was all 4 ball joints and a trackbar. First off with the tuner issue and the front main issue. I ended up taking the truck in because I was too busy to work on it so I hop underneath to look at things and I was definitely not spewing oil everywhere like they had stated, in fact I actually had 3 fuel leaks that they somehow completely missed. When I got it back I was still experiencing hesitation when moving from a stop. The fuel leaks 2 were injector lines that backed off a little bit and the third was a broken O-ring for the fuel filter housing. I fixed those issues and the hesitation went away completely. Then I decided to hook up my tuner and had not a single issue after that which led me to determine it was shoddy diagnostic work. Due to winter hitting soon I decided to take my truck in for new tires to a different shop that gave me a good discount on them. I told them I had the ball joints and track bar and to install them with everything and do an alignment. Well several hours later I get a phone call stating 2 of my tie rods were bad. I asked them to replace them and keep the old ones so they could show me how they were bad. When I got there they showed me how much play they had and I was appalled that they missed such a huge detail. Not only that but my front hubs are also on the way out as well which they didnt necessarily miss however, it should have been seen with the diagnosis and checking for front end wear. Needless to say I will not be back to this shop again. Their diagnosis was far from good and they missed a lot of key items. I feel they were exceptionally dishonest with me and I will not tolerate dishonesty.

Christian Soldat

If at all possible I would recommend you avoid this place. I am sure they are great at installing air filters, exhaust pipes...basically anything you could yourself in a weekend. I brought my 7.3 power stroke to them for a multitude of issues I had. I had a Huge loss of power while pulling my 5er. I had cracked the spider on top of the vally and they replaced it...after they cracked the replacement they sold me at discount so they could charge me full price on another(they seamed reluctant to refund me the price of the stock one they were responsible for cracking, but at least they did). I Also had a rattle in the rear end that I thought may be a wheel bearing...they told me it was U joints and carrier bearing. I did not have the time nor the press to do it myself so I paid their exaggerated prices for labor time to do the job. That took them forever to do. I Took it home after a very long time of it sitting in their lot waiting for them to get around to completing the task. I Drove it the next day and the rattle was still there. Now remind you I already paid for the diagnostic cost for them to tell Me what the heck was going on ($120) and the other work to fix this problem...so when I called and told them about the rattle they questioned me on it as if I was making it up. Then when I told them I need them to take it back the truly assess the issue they told me they were busy and it would be a while before I could bring it in. So a week or so latter I fondly got them to take it. When I dropped it off on a Wednesday (they told me to bring it in that day) they informed me there were multiple people in front of me and it would be a while before they could get to it! I informed them I should be I front of all those people because I paid for a diagnostic they failed to complete. They basically told me they didnt care. So again it sat in the lot for a week even after I told them I needed it by Friday and they agreed to this timeline. When they called and told me they found the source of the noise and that it was the hub cap...yea, a weld had broke on the cap, and that they were not going to charge me I laughed because they already did and then some by telling me it was the U joints and carrier bearing. So in closing, even though this place is a diesel performance shop it is obvious they seem to only want to install basic performance parts at an outrageous price.

Levi Heidrich

Awesome Shop! Jared and company do all the routine maintenance on our trucks and over the past 3 years Jarred has helped me do aftermarket work on my personal truck. Rick is a top notch mechanic and my truck is always cleaner that when I left it. Work is done in a timely manor and never over budget. Jarred is honest and wont let you just spend money because some guy on a forum said some mod would work. Ive tried a few other shops and wont go anywhere else. Great shop! Just to update since the original post. Wish they had 5 stars so I could upgrade. If you own a 6.0L Powerstroke this is the place to take it! Still a great shop, service is always great, just wish I wasnt so addicted to the aftermarket world on these trucks! Still highly recommend them.

Chad Rainey

Took my 2006 F260 PSD 6.0 to PCD last week for a BPD oil cooler and EGR. They completed the work quickly and at a good rate! They found a few other minor issues while apart - common to this motor - all fixed and turbo cleaned. I checked things out and they even fixed my sagging wiring loom that hangs from the cowl! Very nice and they appear to be meticulous about their work! I would recommend them! Its good to find a shop that cares and enjoys their work! Thanks again guys!

blake gorden

They have worked on my 6.6L a few times now and have always done an excellent job. For example My truck would start I tried new batteries still wouldnt so, I called Patterson told them what was going on over the phone they walked me through a couple of steps to get it started not only did they save me $100 tow bill to the shop but I was still able to make it to work on time. Dropped off the truck and they had it back to me the next day. Excellent service!