Address: | 6035 Galley Rd, Colorado Springs, CO 80915, USA |
Phone: | +1 719-382-0363 |
Site: | springsautoandtruck.com |
Rating: | 4 |
Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed |
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Russell Borders
I have waited a couple months before writing this review to allow myself time to calm down from the extremely disappointing experience of Springs Auto & Truck service center / RV. If you are in need of service for your Coach and would like quality work, and peace of mind when using your RV, please read this entire review. You will be glad you did. My Coach was scheduled to have the refrigerator, electric hot water heater, and electric stairs diagnosed and repaired if necessary. An oil change for the Diesel engine and generator were also requested. I informed the receptionist the Coach was not winterized, and must be kept indoors while in their possession. She told me this would not be a problem. I delivered the Coach the first week in November, the weather was in the mid 20s. I was contacted later that afternoon by the receptionist, and asked if the Coach was winterized? I told her no, and asked her to make a note of this. I was contacted by the shop manager 2 days later with the diagnosis, informing me the charge to repair the issues would be $6,700! After speaking with the shop manager and approving the repairs, he asked me if the Coach was winterized... Had my Coach been left outside for the past two days? I told him the Coach was not winterized and that I had reiterated this to the receptionist twice. I also asked if my Coach had been left outside, he replied no. The service on my Coach completed over a 2-3 week period. When I picked the Coach up, it was freezing outside so I immediately drove the Coach back to its heated indoor storage. When I had the Coach inside, I began my inspection. Oh boy! I found the refrigerator vents on the outside of the slide were not reinstalled correctly, and was sticking on one of the corners. If I had not noticed this, the wind may have blown the vent off or rain would have entered the back of the refrigerator area, and possibly the Coach. They also added a large scratch down one of my bay doors, curb checked one of my rear tires, lost one of the painted plugs which hold in the refrigerator vent on the exterior, and left the Coach with grease on the floor inside, as well as the exterior bay doors. Who does work like this? I immediately ran water through the entire system to verify there was no damage to the water lines in the event they had not kept their promise of keeping the Coach indoors. Thank goodness the water lines appeared ok. I called the service manager one hour after collecting the Coach and informed him of all the problems associated with their work. He apologized and told me to bring the Coach back so they could make all the necessary repairs. I told him it was to cold, he replied bring the Coach back at your confidence and we will honor all repairs. It was like he knew they had damaged the Coach. After three weeks of freezing temperatures, I was finally able to get the Coach back to them. My Coach is stored in a valet storage facility, which means the owner is the only person who drives RVs in and out of the facility. I was contacted by the owner of the Coach storage, and informed the Coach had a rough start. When I arrived to the storage, the Coach would not start. Batteries were dead. I opened the battery bay where both house and start batteries are located, and found a cable disconnected from the system. I tried to determine where this cable went without any luck. I was able to start the Coach via a jump start from my diesel truck. Post exceeded character count. Continued... See all posts. Yelp Review.
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Monique Brown
My husband brought his Durango in to have his rear brakes looked at...they fixed the brakes just fine, but let my husband know that there was a slight leak in his power steering pump. Within two days the power steering pump was pouring out fluid. Seemed strange to us that there was never a visible leak (underneath the truck after sitting for lengthy times) until after they told us there was a leak. We gave them the benefit of the doubt, and chalked it up to coincidence. We then brought my car in, paid $50-something dollars for diagnostics on the front suspension. We were informed at that time that the control arm was bent, and they wouldnt be able to diagnose anything else until after the control arm was replaced, but they would call me after they put it on to let us know if they found anything else wrong. Fine. I brought them my car, they called me a few hours later telling me they replaced the control arm and aligned the car-it was ready for me to pick up. I ask them if they checked to see if anything else was wrong, the person I spoke to said yes, and they found nothing else wrong. I pick my car up (the bill was $475+ tax) and within 1 mile the car starts making a loud vibrating noise and the car pulled horribly to left (it pulled slightly to the right before the control arm was replaced). I had my husband drive it, and he said to call the shop. I called, they had me bring the car right back. They lifted it up and looked at it. A different mechanic from the one we normally spoke to took my husband for a ride and told him the wheel bearing needed to be replaced and then the car should be realigned. We were also told that the vibration is from my rotors being warped. I asked why these things werent diagnosed when I paid to have the car DIAGNOSED, I simply received a shrug, and the quote for the wheel bearing - $375. Wow. Ok, so I bring my car back to have it realigned and am told that something else is bent and that is why it cannot be aligned. Wait, what?! Why wasnt this seen the first time you aligned it...after you replaced the control arm and re-aligned the car?! I dont think they ever even aligned it. Dont you test drive the car once you have repaired it? Why couldnt you feel the pull to the left and the busted wheel bearing? Im lost. I am sorely disappointed. I feel like we have been jerked around and treated like we are idiots.
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Arnie Carlsen
First let me say I bought my first RV in Feb of 2013 (2002 Win Brave) and knew nothing about a Class A RV except its big! Before I bought it I had Camping World and TransWest give it a once over and they uncovered about $800 of issues (none of which were show stoppers) all of which I decided to take care of after the sale. I took it to back to Camping World for the coach issues and they suggested Springs Auto and RV for the chassis issues. That was a great suggestion as the staff at Springs Auto did a much more thorough look at the chassis than TransWest (but in the TransWest’s defense the one close to me works diesels more than gas chassis). The Service guys at Springs Auto and RV called me and went over all they found and made suggestions as to what really needed attention (potential safety issues), what could wait, and what were options. In the end it really gave me great piece of mind that they were looking after my safety. Since that first encounter with them in Feb I have taken my unit back several times for the small repairs and even major improvements. Their knowledge of RVs and their patience in dealing with my novice knowledge has certainly helped me learn a lot in this short period of time. Since I live almost 45 miles away they have always worked with me on picking it up and dropping it off before and after hours which has certainly made my life easier since both my wife and I work. In the end, I now have an 2002 RV that rides like a dream and puts a smile on our faces when we go out and that’s at least once a month. I have only two complaints – 1) My key sometimes gets stuck in their afterhours drop, and 2) they aren’t closer to me! If you need RV work this shop not only gets it done they stand behind their work.